PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ralphs and Stater Brothers Grocery Store as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ralphs
Stater Brothers Grocery Store

Ralphs and Stater Brothers Grocery Store Overview

Total reviews
133
169
Company responses
0
0
Issues resolved
0
0

Stater Brothers Grocery Store was first mentioned on PissedConsumer on May 26, 2008 and since then this brand received 169 reviews. It is 36 reviews more than Ralphs received since Sep 13, 2007.

Ralphs and Stater Brothers Grocery Store Consumer Ratings

Rank
99 out of 720 in Food Stores category
48 out of 720 in Food Stores category
Customer service
91 in category
48 in category
Product or Service Quality
69 in category
23 in category
Website
89 in category
45 in category

According to consumer ratings and reviews, Stater Brothers Grocery Store ranks 51 points higher in the Food Stores category than Ralphs. People gave Ralphs 1.5 stars for Customer service criterion in Food Stores category and it is 59 points higher than the worst rated brand in this category. At the same time, Stater Brothers Grocery Store was rated 2 stars for Customer service criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Stater Brothers Grocery Store has a higher rating than Ralphs. Regarding Website criterion, consumers gave Ralphs 2.3 stars and it is 59% worse than other in category. Stater Brothers Grocery Store however was rated 2.8 stars and it is 70% greater than other in category.

Ralphs and Stater Brothers Grocery Store Rating Details

Customer service
1.5 (46 reviews)
2 (42 reviews)
Reviewer's quote

Employees flat out lie about western union “not working” if it’s busy, “the western union is broken”, or an employee doesn’t have a code. Sooo frustrating!!! It’s been broken for “8” days

Sherry

Customer service at the register most of the time i feel snubbed or dismissed. Some cashiers are okay but others often long term employees or very young cashiers are dismissive and i often avoid certain ones just so i have a more pleasant experience checking out my groceries..

Valeta
Product or Service Quality
2.2 (40 reviews)
2.7 (27 reviews)
Reviewer's quote

...However I went to school and got an A on my exam? Then last night I bought a hair product and something from the deli. I stopped by to get a sample from debra. Unfortunately she gave the last sample to a white guy and he left...

Fred w

Sun City, CA Stater Brother employee (checker - Daniel R.) Store#111 Lousy store with rudest and lousy employees...talking among themselves without acknowledging customers needs.... Without customers...there are no job for you..think about it. rude rude rude {{redacted}}

Jania
Website
2.3 (39 reviews)
2.8 (31 reviews)
Reviewer's quote

I am completely infuriated with the staff in this store! Especially Virginia and Aimee.On August 25, 2019 at approximately 2:30pm, I got into the express line which is supposed to be 15 items or less. It turned out that the customers in front of me were checking out at least double or maybe even...

Elena A

If stayers excepts American express travelers checks or exchanges them thanks.

Christopher S

Ralphs and Stater Brothers Grocery Store Pros and Cons

Pros
  • Some food
  • Friendly attitude of grocery store staff
  • That the clerk fixed the problem
  • Selection and prices
  • People
  • Okay
Cons
  • Uncaring employees
  • Horrible customer service
  • Customer service
  • Customer service
  • Misconduct of employees
  • Lack of follow through from upper management

Ralphs and Stater Brothers Grocery Store Most Positive Reviews

Top rated reviews
5

My wife and I stopped at Ralph's last night to buy some groceries for the Super Bowl. We picked up a couple of 12 packs...

5

The South Temecula store has a cashier (Julie V) that was completely rude to my daughter who is a single mother trying...

Ralphs and Stater Brothers Grocery Store Most Critical Reviews

Lowest rated reviews
1

I bought a set of stamps from a store as the Post Office across the street was out - what do we want them for?? I...

1

This company will bend over backwards for every customer but as a 6 year employee I asked for a letter from Human...

Ralphs and Stater Brothers Grocery Store Latest Reviews

Recent published reviews
1

I came today, on 11/10, at 12:52 am, rushing to buy medication for my daughter. All the doors of the store were CLOSED!!...

Read all 133 reviews
5

If stayers excepts American express travelers checks or exchanges them thanks.

Read all 169 reviews

Ralphs and Stater Brothers Grocery Store Products and Services

Most reviewed product and services
  • Ralphs Customer Care (20 reviews)
  • Ralphs Cashier (14 reviews)
  • Ralphs Manager (12 reviews)
  • Stater Brothers Grocery Store Manager (29 reviews)
  • Stater Brothers Grocery Store Cashier (22 reviews)
  • Stater Brothers Grocery Store Customer Care (10 reviews)