PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tommy Hilfiger and Ralph Lauren as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tommy Hilfiger
Ralph Lauren

Tommy Hilfiger and Ralph Lauren Overview

Total reviews
115
156
Company responses
0
0
Issues resolved
0
0

Tommy Hilfiger and Ralph Lauren Consumer Ratings

Rank
6 out of 187 in Fashion category
2 out of 187 in Fashion category
Customer service
5 in category
2 in category
Website
9 in category
2 in category
Product or Service Quality
2 in category
6 in category
Diversity of Products or Services
9 in category
10 in category

Tommy Hilfiger and Ralph Lauren Rating Details

Customer service
1.5 (35 reviews)
1.7 (64 reviews)
Reviewer's quote

Wow, this store is famous for BAD customer service. The woman asked us to leave the store only because my husband left his jacket on a corner of the display table when he was trying on a jacket. This woman said we are not allowed to put things on their table, it's store policy, when my husband...

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...I have had numerous conversations on the Chaps and Ralph Lauren customer service numbers and they are not aware of the status of their own product lines. Two customer service advocates just did a Google Search. I want to give them my business but they don't know where their product is..

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Website
2.4 (33 reviews)
2.8 (54 reviews)
Reviewer's quote

I tried contacting the company that manufactured , and nobody picks the phone, and they have kept a one liner description on their website to get the service, and is not very user friendly. Post this experince, i will never encourage any one to buy Tommy watches, because if the watch develops a...

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...tly, I wanted to be treated like a customer who was appreciated being almost my entire wardrobe is Polo Ralph Lauren not only from Factory Stores but from the website and the store in Georgetown which is not a Factory Store. I have spent thousands of dollars throughout my life on clothes by Ralph Lauren, and I felt attacked as if I were an idiot. Although, I have worked in retail during my college career at Christmas and I know it is the most stressful time of the ...

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Product or Service Quality
2.1 (32 reviews)
1.9 (66 reviews)
Reviewer's quote

A pair of slippers i bought lasted only for more than a week! It already snapped! All the while i was banking on the quality of your product since it is a bit expensive, but i was wrong. You just lost one loyal customer in me. Sorry, i can send the picture and receipt if you need them..

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I could go on and on about the nastiness and how polo has diminished it’s customer service. I have been trying to make several attempts to be heard and file a formal complaint with Polo, but they do not call or respond back. The actions of the store, this management, Bert, and the area manager,...

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Diversity of Products or Services
2.4 (29 reviews)
2.3 (64 reviews)
Reviewer's quote

...Substantard products during discount..

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Ralph Lauren is a brand, reputation, quality, and a tradition founded and realized in their products being so much better and worth the price of purchase. For them to forget what had made them so uniquely special, and stand out over everyone else is so disappointing, and unfortunate for people like...

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Tommy Hilfiger and Ralph Lauren Pros and Cons

Pros
  • Style
  • Female employees in women store
  • Watch
  • I used to like it
  • All the traditional classic polo shirts and color selection
  • Brand
Cons
  • Horrible customer service
  • Really bad warehouse system
  • Being dissappointed
  • Worst service ever
  • Quality and customer service
  • Poor quality

Tommy Hilfiger and Ralph Lauren Most Positive Reviews

Top rated reviews
5

I purchased a men's watch from a duty free Shop in Texas on April 10th of 2015. About a month ago I dropped the watch...

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5

i have given order last week no mail from u yet pls update my status soon

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4

This my 3rd email that I m writing and I am upset that I have to write a whole story about the product which was not my...

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5

I was gifted the wrong size. Should've been 40w 32L. Instead, I couldn't get them around my waist. Mis tagged for sure....

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Tommy Hilfiger and Ralph Lauren Most Critical Reviews

Lowest rated reviews
1

I placed an order online at Tommy.com for a duvet SET (one duvet cover and 2 shams), and then immediately realized the d...

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1

Purchased underwear for my holidays cost me over $200.00 they fell apart after one wash called there client...

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1

i was on the 26th of August in the oulets of Barceloneta in PR was a nightmare! Cross employee somo embers just...

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1

No sizes left in style I wanted apart from the mannequin. Asked to try on to see if it fitted and was told I was not...

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Tommy Hilfiger and Ralph Lauren Latest Reviews

Recent published reviews
No votes

Poor quality of shoes falling apart.

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1

Yet to receive a phone call from district manager as promised.

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No votes

I haven't heard anything back from Tommy Hilfiger.

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1

Yes, I was promised a called back by an upper level manager (district or regional) on July 5, 2020. It is now July 11,...

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Tommy Hilfiger and Ralph Lauren Products and Services

Most reviewed product and services
  • Tommy Hilfiger Customer Care (14 reviews)
  • Tommy Hilfiger Website (9 reviews)
  • Tommy Hilfiger Jacket (6 reviews)
  • Ralph Lauren Shirt (25 reviews)
  • Ralph Lauren Customer Care (25 reviews)
  • Ralph Lauren Shipping Service (13 reviews)