PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ralph Lauren and Tommy Hilfiger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ralph Lauren
Tommy Hilfiger

Ralph Lauren and Tommy Hilfiger Overview

Total reviews
156
92
Company responses
0
0
Issues resolved
0
0

Ralph Lauren was first mentioned on PissedConsumer on Aug 14, 2008 and since then this brand received 156 reviews. It is 64 reviews more than Tommy Hilfiger received since Feb 22, 2012.

Ralph Lauren and Tommy Hilfiger Consumer Ratings

Rank
3 out of 200 in Fashion category
6 out of 200 in Fashion category
Diversity of Products or Services
9 in category
11 in category
Product or Service Quality
4 in category
2 in category
Customer service
0 in category
4 in category

According to consumer ratings and reviews, Ralph Lauren ranks 3 points higher in the Fashion category than Tommy Hilfiger. People gave Ralph Lauren 2.4 stars for Diversity of Products or Services criterion in Fashion category and it is 6 points higher than the worst rated brand in this category. At the same time, Tommy Hilfiger was rated 2.4 stars for Diversity of Products or Services criterion in this category and it is 4 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Tommy Hilfiger has a higher rating than Ralph Lauren. Regarding Customer service criterion, consumers gave Ralph Lauren 1.7 stars and it is 100% greater than other in category. Tommy Hilfiger however was rated 1.5 stars and it is 73% greater than other in category.

Ralph Lauren and Tommy Hilfiger Rating Details

Diversity of Products or Services
2.4 (62 reviews)
2.4 (25 reviews)
Reviewer's quote

What happened to the original polo fragrance,it used to last all day?I NOTICED

Randy B

Wow, this store is famous for BAD customer service. The woman asked us to leave the store only because my husband left his jacket on a corner of the display table when he was trying on a jacket. This woman said we are not allowed to put things on their table, it's store policy, when my husband...

Tracy
Product or Service Quality
2 (62 reviews)
2.1 (28 reviews)
Reviewer's quote

...I have had numerous conversations on the Chaps and Ralph Lauren customer service numbers and they are not aware of the status of their own product lines. Two customer service advocates just did a Google Search. I want to give them my business but they don't know where their product is..

Matthew S

I purchased a shirt on line. The shirt was not acceptable - I returned it using the provided return label. Tracking number shows they received the item back, which they acknowledge, however, the company never issued a refund. I filed a dispute with PayPal - The company says they received the item...

Ellenor
Customer service
1.7 (61 reviews)
1.5 (33 reviews)
Reviewer's quote

...I called other factory stores and they stated that Riverhead factory store was the worse in customer satisfaction. I was given a number to file a formal complaint, I made the complaint and was told that I would get a follow up call. The call was never received...

Roy

When I called customer service, only thing they can do is asked me to return A HAT without any apologize for their mistake, then they will refund my coat if I return a HAT and I have to order another one for full price without the sale and also no available for that size. BE AWARE from this...

PissedConsumer1498225

Ralph Lauren and Tommy Hilfiger Pros and Cons

Pros
  • All the traditional classic polo shirts and color selection
  • I used to like it
  • Brand
  • Watch
  • Female employees in women store
Cons
  • Quality and customer service
  • Poor quality
  • Worst service ever
  • Horrible customer service
  • Really bad warehouse system
  • Bad service

Ralph Lauren and Tommy Hilfiger Most Positive Reviews

Top rated reviews
5

i have given order last week no mail from u yet pls update my status soon

5

I purchased a men's watch from a duty free Shop in Texas on April 10th of 2015. About a month ago I dropped the watch...

Ralph Lauren and Tommy Hilfiger Most Critical Reviews

Lowest rated reviews
1

Purchased underwear for my holidays cost me over $200.00 they fell apart after one wash called there client...

1

I placed an order online at Tommy.com for a duvet SET (one duvet cover and 2 shams), and then immediately realized the d...

Ralph Lauren and Tommy Hilfiger Latest Reviews

Recent published reviews

URGENT- My order no :56107311851 ordered placed on 04Dec and was stated deliver before/on 10Dec. Till to date, I didnt...

Read all 156 reviews

I have recently purchased a Tommy Hilfiger packable lightweight premium down blend jacket. It is a nice jacket. It has...

Read all 92 reviews

Ralph Lauren and Tommy Hilfiger Products and Services

Most reviewed product and services
  • Ralph Lauren Shirt (24 reviews)
  • Ralph Lauren Customer Care (14 reviews)
  • Ralph Lauren Shipping Service (8 reviews)
  • Tommy Hilfiger Customer Care (12 reviews)
  • Tommy Hilfiger Website (8 reviews)
  • Tommy Hilfiger Jacket (6 reviews)