PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ralph Lauren and Tommy Hilfiger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ralph Lauren
Tommy Hilfiger

Ralph Lauren and Tommy Hilfiger Overview

Total reviews
156
114
Company responses
0
0
Issues resolved
0
0

Ralph Lauren and Tommy Hilfiger Consumer Ratings

Rank
2 out of 188 in Fashion category
6 out of 188 in Fashion category
Product or Service Quality
6 in category
2 in category
Customer service
2 in category
5 in category
Diversity of Products or Services
10 in category
9 in category
Value for money
3 in category
4 in category

Ralph Lauren and Tommy Hilfiger Rating Details

Product or Service Quality
1.9 (66 reviews)
2.1 (32 reviews)
Reviewer's quote

...I have had numerous conversations on the Chaps and Ralph Lauren customer service numbers and they are not aware of the status of their own product lines. Two customer service advocates just did a Google Search. I want to give them my business but they don't know where their product is..

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A pair of slippers i bought lasted only for more than a week! It already snapped! All the while i was banking on the quality of your product since it is a bit expensive, but i was wrong. You just lost one loyal customer in me. Sorry, i can send the picture and receipt if you need them..

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Customer service
1.7 (64 reviews)
1.5 (35 reviews)
Reviewer's quote

I could go on and on about the nastiness and how polo has diminished it’s customer service. I have been trying to make several attempts to be heard and file a formal complaint with Polo, but they do not call or respond back. The actions of the store, this management, Bert, and the area manager,...

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Wow, this store is famous for BAD customer service. The woman asked us to leave the store only because my husband left his jacket on a corner of the display table when he was trying on a jacket. This woman said we are not allowed to put things on their table, it's store policy, when my husband...

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Diversity of Products or Services
2.3 (64 reviews)
2.4 (29 reviews)
Reviewer's quote

Ralph Lauren is a brand, reputation, quality, and a tradition founded and realized in their products being so much better and worth the price of purchase. For them to forget what had made them so uniquely special, and stand out over everyone else is so disappointing, and unfortunate for people like...

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...Substantard products during discount..

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Value for money
2.3 (62 reviews)
2.2 (28 reviews)
Reviewer's quote

My only disappointment in my Ralph Lauren pajamas that costed me over $200, and I save my money for three months to buy that pair of black & white wide stripes Ralph Lauren pajamas – they ended up ripping in the crotch area, in the washing machine, & I only washed my Ralph Lauren pajama set by...

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...Just told me that I have to wait for my bank to release my money. The bank by its time told me that only tommy can release my money. At the end, I lost all coupons, all the products and was not even able to shop other place because this ridiculous company hold my money for nothing!!!!! ..

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Ralph Lauren and Tommy Hilfiger Pros and Cons

Pros
  • I used to like it
  • All the traditional classic polo shirts and color selection
  • Brand
  • Style
  • Female employees in women store
  • Watch
Cons
  • Worst service ever
  • Quality and customer service
  • Poor quality
  • Horrible customer service
  • Really bad warehouse system
  • Being dissappointed

Ralph Lauren and Tommy Hilfiger Most Positive Reviews

Top rated reviews
5

i have given order last week no mail from u yet pls update my status soon

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5

I purchased a men's watch from a duty free Shop in Texas on April 10th of 2015. About a month ago I dropped the watch...

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5

I was gifted the wrong size. Should've been 40w 32L. Instead, I couldn't get them around my waist. Mis tagged for sure....

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4

This my 3rd email that I m writing and I am upset that I have to write a whole story about the product which was not my...

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Ralph Lauren and Tommy Hilfiger Most Critical Reviews

Lowest rated reviews
1

Purchased underwear for my holidays cost me over $200.00 they fell apart after one wash called there client...

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1

I placed an order online at Tommy.com for a duvet SET (one duvet cover and 2 shams), and then immediately realized the d...

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1

No sizes left in style I wanted apart from the mannequin. Asked to try on to see if it fitted and was told I was not...

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1

i was on the 26th of August in the oulets of Barceloneta in PR was a nightmare! Cross employee somo embers just...

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Ralph Lauren and Tommy Hilfiger Latest Reviews

Recent published reviews
1

Yet to receive a phone call from district manager as promised.

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No votes

I haven't heard anything back from Tommy Hilfiger.

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1

Yes, I was promised a called back by an upper level manager (district or regional) on July 5, 2020. It is now July 11,...

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No votes

I bought a pair of shoes from Tommy Hilfiger store Select City Walk New Delhi in the month of February but then I just w...

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Ralph Lauren and Tommy Hilfiger Products and Services

Most reviewed product and services
  • Ralph Lauren Shirt (25 reviews)
  • Ralph Lauren Customer Care (25 reviews)
  • Ralph Lauren Shipping Service (13 reviews)
  • Tommy Hilfiger Customer Care (14 reviews)
  • Tommy Hilfiger Website (9 reviews)
  • Tommy Hilfiger Jacket (6 reviews)