PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about RainSoft and Zerowater as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

RainSoft

RainSoft

Has verified representatives
2.8
Zerowater

Zerowater

Has verified representatives
2.2
RainSoft
Zerowater

RainSoft and Zerowater Overview

Total reviews
260
831
Company responses
172
148
Issues resolved
3
3

Zerowater was first mentioned on PissedConsumer on Oct 27, 2009 and since then this brand received 831 reviews. It is 571 reviews more than RainSoft received since Jan 25, 2008. RainSoft responds to reviews and communicates with its consumers more often than Zerowater. RainSoft customer service team contacts its customers via PissedConsumer.com in 66 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with RainSoft customer support team than with Zerowater customer service.

RainSoft and Zerowater Consumer Ratings

Rank
27 out of 1058 in Utility category
51 out of 1058 in Utility category
Customer service
42 in category
35 in category
Staff
43 in category
38 in category
Product or Service Quality
40 in category
58 in category

According to consumer ratings and reviews, RainSoft ranks 24 points higher in the Utility category than Zerowater. People gave RainSoft 1.8 stars for Customer service criterion in Utility category and it is 242 points higher than the worst rated brand in this category. At the same time, Zerowater was rated 2.1 stars for Customer service criterion in this category and it is 249 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Zerowater has a higher rating than RainSoft. Regarding Product or Service Quality criterion, consumers gave RainSoft 2.2 stars and it is 86% greater than other in category. Zerowater however was rated 2 stars and it is 80% greater than other in category.

RainSoft and Zerowater Rating Details

Customer service
1.8 (61 reviews)
2.1 (169 reviews)
Reviewer's quote

...Poor customer service as no one calls me back to answer me . but they sure call me to do a maintenance check which is a different department..

Jeanette K

Contacted a Customer service rep and talked to them about the taste. They asked me to use the TDS tester and use it on the tap water and it was reading 000, that's not right The Rep said they were sending me a replacement TDS tester in the mail. Well I took matters into my own hand's and took the...

Paul J
Staff
2 (50 reviews)
2.3 (125 reviews)
Reviewer's quote

If you get stopped in Homedepot to take a water survey, JUST SAY NO! They make it seem like they are just doing research for some environmental/public health initiative, but behind the scenes, it's a scam of a company called rainsoft.After I took the survey, they called and asked if I would allow a...

Shaniece

After filtering two containers of water it becomes undrinkable (think vinegar) and tears at double the starting tds. Contacting the company their only option is to give you replacement filters. No option for a refund . I will try the retailer because this filter is a complete water of money! If I...

Katheryn A
Product or Service Quality
2.2 (48 reviews)
2 (230 reviews)
Reviewer's quote

This place is a complete scam. Buy a water system from anywhere else and youll be happy. 8,000 for water, what a joke!!

Kayla S

Bought this product because great reviews, but all the fishy ones it seems. After about 4 weeks of use our water started like fish. It seems from my own research that trimethylamine leeches into the water because of poor design...

PissedConsumer1700011

RainSoft and Zerowater Pros and Cons

Pros
  • Lifetime warranty
  • What i thought was a true lifetime warranty
  • Reverse osmosis system
  • Quality of water during lifespan
  • Taste of the filtered water
  • Included meter on containers
Cons
  • Bad customer service
  • Faulty product
  • Failing to keep their promise
  • Quality of product
  • High cost
  • Tastes bad

RainSoft and Zerowater Most Positive Reviews

Top rated reviews
5

I have just purchased a rainsoft whole home system and I love it. The managers of the company are great they helped me...

5

I got Zerowater a couple of weeks ago, having read some good reviews. Then after purchasing I clocked some of the bad re...

RainSoft and Zerowater Most Critical Reviews

Lowest rated reviews
1

If the system itself is as good as they make it to be then it should sell itself. Unfortunately the representative they...

1

Pitcher lid is designed poorly, it does not fit well, also the spout opening is really cheap and *** and does not open o...

RainSoft and Zerowater Latest Reviews

Recent published reviews
1

If you get stopped in Homedepot to take a water survey, JUST SAY NO! They make it seem like they are just doing research...

Read all 217 reviews
2

My experience with the product seems to be similar to a lot of other people on here.
When you first use a new filter, it...

Read all 831 reviews

RainSoft and Zerowater Products and Services

Most reviewed product and services
  • Rainsoft Water Conditioning System (77 reviews)
  • Rainsoft Customer Care (10 reviews)
  • Rainsoft Sales Representative (8 reviews)
  • Zerowater Water Filter (347 reviews)
  • Zerowater Filter (177 reviews)
  • Zerowater Filtration System (133 reviews)