PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rainbow Shops and Rosegal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rainbow Shops
Rosegal

Rainbow Shops and Rosegal Overview

Total reviews
463
2010
Company responses
0
0
Issues resolved
2
14

Rosegal was first mentioned on PissedConsumer on Nov 6, 2014 and since then this brand received 2010 reviews. It is 1547 reviews more than Rainbow Shops received since Jun 10, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rosegal customer support team than with Rainbow Shops customer service.

Rainbow Shops and Rosegal Consumer Ratings

Rank
239 out of 2463 in Footwear and Clothing category
269 out of 2463 in Footwear and Clothing category
Customer service
284 in category
175 in category
Exchange, Refund and Cancellation Policy
180 in category
160 in category
Diversity of Products or Services
274 in category
295 in category

According to consumer ratings and reviews, Rainbow Shops ranks 30 points higher in the Footwear and Clothing category than Rosegal. People gave Rainbow Shops 1.5 stars for Customer service criterion in Footwear and Clothing category and it is 629 points higher than the worst rated brand in this category. At the same time, Rosegal was rated 1.9 stars for Customer service criterion in this category and it is 738 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Rosegal has a higher rating than Rainbow Shops. Regarding Diversity of Products or Services criterion, consumers gave Rainbow Shops 2.5 stars and it is 70% greater than other in category. Rosegal however was rated 2.5 stars and it is 68% greater than other in category.

Rainbow Shops and Rosegal Rating Details

Customer service
1.5 (221 reviews)
1.9 (831 reviews)
Reviewer's quote

Poor Customer Service and denied a right to exchange product..

Minoru

I ordered two hooded fur jackets, cowl sweater top, black top and tongsThe price was reasonable but the quality is horrible.The hooded jackets looked like a cheap stuffed animal and so small my daughter who wears a size 2 had trouble getting it on.The cowl neck sweater was shoved into a small bag...

PissedConsumer1626261
Exchange, Refund and Cancellation Policy
1.8 (192 reviews)
1.9 (730 reviews)
Reviewer's quote

...Not to mention the return policy was behind other products by thr register so you couldn't even see it. The lady i spoke to in the phone, Keisha, said that the policy in the store is outdated. I am not satisfied with this all...

Kimberly J

You order look at the order wanted to take items off won’t let you reporting you been trying to do them s for an hour. I always liked you company but this is a sham

Patricia
Diversity of Products or Services
2.5 (182 reviews)
2.5 (739 reviews)
Reviewer's quote

Good Afternoon. I went to Rainbow clothing store, in Evergreen Park, IL on Saturday" At around 2 p.m. The cashier was very rude and l won't br back at that location.

PissedConsumer1705344

I like your products and this is beyond frustrating it’s as if you have to pay for items you didn’t buy. I tried to take them off your little minus sign won’t let you reporting to Better Business burea I tried three times I want the cape so I’ll try again but if it doesn’t work I’m reporting you...

Patricia

Rainbow Shops and Rosegal Pros and Cons

Pros
  • Good deals on cute cheap stuff
  • Somewhat polite sales associates
  • Run around i got
  • Affordable pricing
  • Website
  • Styles
Cons
  • Customer service
  • Customer sevice
  • Manager acting rude to me
  • Useless customer service
  • Quality was awful
  • Sizing

Rainbow Shops and Rosegal Most Positive Reviews

Top rated reviews
5

Store at Littleyork and I-59 in Houston, Texas closes its doors at 5:45 instead of 6:00 p.m. Bring back DOTS!!!!!! ...

5

I just received a order that cost me 50.00 USD. The size I odered was from the plus size and it was XXXL. However the...

Rainbow Shops and Rosegal Most Critical Reviews

Lowest rated reviews
1

So today I decided to stop in a Rainbow Store in HAWTHORNE, NJ, JUST to check out some riding boots for the winter...

1

I ordered from the company Rosegal whose advertisement I saw on facebook. I ordered on the 10th of October. They took th...

Rainbow Shops and Rosegal Latest Reviews

Recent published reviews

Im trying to order but it keeps telling me this package cant ship to this address ,why is that

Read all 463 reviews
1

I am not as tech savvy as most. When I want to buy something online, I do my research. The reviews for Rosegal were...

Read all 2010 reviews

Rainbow Shops and Rosegal Products and Services

Most reviewed product and services
  • Rainbow Shops Customer Care (97 reviews)
  • Rainbow Shops Manager (74 reviews)
  • Rainbow Shops Cashier (22 reviews)
  • Rosegal Shipping Service (341 reviews)
  • Rosegal Clothing (169 reviews)
  • Rosegal Customer Care (137 reviews)