PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about R J Reynolds Tobacco Company and Sonoma Cigarettes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

R J Reynolds Tobacco Company
Sonoma Cigarettes

R J Reynolds Tobacco Company and Sonoma Cigarettes Overview

Total reviews 240 46
Company responses 0 0
Issues resolved 1 0

R J Reynolds Tobacco Company and Sonoma Cigarettes Consumer Ratings

Rank
44 out of 243 in Cigarettes and Tobacco category
23 out of 243 in Cigarettes and Tobacco category
Value for money
No votes
15 in category
Price Affordability
No votes
17 in category
Product or Service Quality
No votes
26 in category
Discounts and Special Offers
No votes
27 in category

R J Reynolds Tobacco Company and Sonoma Cigarettes Rating Details

Value for money
No votes
3 (33 reviews)
Reviewer's quote

... stems and most recently where the filter connects to the tube there are gaps where you can't smoke it without holding around the dam cigarette i spend enough money on these to not have a problem with them can you please email me and explain what the *** is going on. Im tired of waiting to see what I get my email is annibell28@***. com again my name is annie Pearson....

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...no and made us leave the store so that's why I'm writing to you now because I'd hate to cause a problem and I don't think its fair to spend my hard earned money especially with the covoid19 going on and not get what I paid...

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Price Affordability
No votes
3.7 (35 reviews)
Reviewer's quote

...I have 4 mobile coupons that I cant get access to so therefore I have to pay FULL PRICE for my cigarettes. This is a complete contradiction to all the promises they lie and tell you that you will receive by signing up on their website. I HATE this company!..

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...you all for making a great cigarette I used to smoke Marlboro but now y'all cigarettes are better the Marlborough could ever be and I appreciate the lower price because not everybody can spend 636 for free a pack of Marlboro thank you very much keep up the good work keep making great...

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Product or Service Quality
No votes
2.5 (33 reviews)
Reviewer's quote

...The generic I sometimes get at $70 a carton are better quality..

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I reported the quality of these cigarettes and got coupons and the next three cartons I bought had the same problem. And for some reason I can't email them at all. Beyond pissed at this point..

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Discounts and Special Offers
No votes
2.2 (29 reviews)
Reviewer's quote

They special order the soft packs for me. Sometimes, I get good ones that burn at a normal rate, other times I get one that burn so fast one hardly has a chance to smoke them. They seem like they are dry and stale, if as most smokers do I pack them why is there now over 3/16 of an inch of paper at...

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First cigarette I pulled out and lit had two holes in it straight out of a new carton

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R J Reynolds Tobacco Company and Sonoma Cigarettes Pros and Cons

Pros
  • What they were like before
  • I like newports
  • I like
  • I like the cost of them
  • Price
  • Taste an long lasting
Cons
  • Lack of customer service and failure to make things right
  • Never had coupons
  • Coupon hassle
  • Getting defects
  • Fall apart
  • Defective none smokable cigs

R J Reynolds Tobacco Company and Sonoma Cigarettes Most Positive Reviews

Top rated reviews
5

I have been smoking Newports for 25 years. I am telling you there are fake Newports in my city. First it was the hood...

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5

I would really like to thank you all for making a great cigarette I used to smoke Marlboro but now y'all cigarettes are...

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5

I called the Newport hotline and they assured me that the packaging has changed but the cigarette taste is still the...

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5

I just wanted to let you all know and I'll tell everybody I know about your cigarettes because they're good they're...

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R J Reynolds Tobacco Company and Sonoma Cigarettes Most Critical Reviews

Lowest rated reviews
1

Just wanted you to know about a mechanical problem in your plant. As a consumer I was not able to smoke all my product....

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1

I reported the quality of these cigarettes and got coupons and the next three cartons I bought had the same problem....

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1

The cigarettes that they are selling at the store down the street from where I live in Montrose Colorado are most...

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1

I just bought a carton of Sonoma menthol cigarettes and opened a pack and lit one and they are stale my girlfriend...

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R J Reynolds Tobacco Company and Sonoma Cigarettes Latest Reviews

Recent published reviews
1

If I can't get coupons do you all do not come do not contact me again I have been sneaking and smoking since I was...

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2.5

I was visiting Kentucky &;;;;;; bought a carton of Sonoma Cigarettes for $38 which was a little expensive compared...

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2.1

after smoking several of my cigarettes about five of them? I started noticing a weird flavor and it burned my throat rea...

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2.5

I have smoked Sonoma for years, but I am going to switch to something else. When I pack the cigarettes there is always...

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R J Reynolds Tobacco Company and Sonoma Cigarettes Products and Services

Most reviewed product and services
  • R J Reynolds Tobacco Company Cigarettes (42 reviews)
  • R J Reynolds Tobacco Company Coupon (17 reviews)
  • R J Reynolds Tobacco Company Newport Menthol Cigarettes (16 reviews)
  • Sonoma Cigarettes Cigarettes (17 reviews)
  • Sonoma Cigarettes 100S Menthol Cigarettes (3 reviews)