PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about QVC and ShopSmarter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

QVC
ShopSmarter

QVC and ShopSmarter Overview

Total reviews
816
30
Company responses
0
0
Issues resolved
3
2

QVC and ShopSmarter Consumer Ratings

Rank
253 out of 3048 in E-commerce category
67 out of 181 in Gift Cards, Rewards and Cashbacks category
Customer service
173 in category
42 in category
Website
305 in category
85 in category
Product or Service Quality
190 in category
70 in category
Billing Practices
138 in category
42 in category

QVC and ShopSmarter Rating Details

Customer service
2 (243 reviews)
1.3 (9 reviews)
Reviewer's quote

QVC can't keep using the Covid 19 for an excuse any longer as to why there are no customer service reps to speak to or why our returns don't get processed or why the orders take over a month sometime to receive. It's called customer service for a reason. This site has gotten so dumpy...

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Didn't sign-up for this service but they have ALL of my information. Hmmm!..

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Website
2.6 (205 reviews)
1 (7 reviews)
Reviewer's quote

I ordered three things make-up a tablet and a blanket I receive the blanket the other two Ive never received when I went onto your website it says I have no orders. This is not a great first impression of QVC..

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shopsmarter (SS) insinuated itself in what I thought was a Best Buy (BB) website (probably with Best Buy's complicity), with an offer for $5 off for a purchase I had just made on the BB website. I started filling out the info for the $5 refund, but they were asking for too much information, and so...

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Product or Service Quality
2.4 (200 reviews)
1 (7 reviews)
Reviewer's quote

The customer service person was extremely rude and indifferent to the fact that I am a QVC member since 1991!!! He said I should have just cancelled the original order. I'm sure QVC would be happy to learn their customer people are pushing members to return merchandise. Really? QVC really is not...

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...This service offers 10% cashback but you only will get it for very few of the eligible orders. Other FREE cashback services are WAY more reliable..

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Billing Practices
2.5 (86 reviews)
1.1 (8 reviews)
Reviewer's quote

...This company practices really foul & dishonest buisness proceedures. They are scamming people out of money little by little..

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I was charged $9.97 without my permission

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QVC and ShopSmarter Pros and Cons

Pros
  • Merchandise
  • Some items are fine
  • Hosts and product variety
  • Misleading 10 percent cashback promise
Cons
  • Customer service
  • Return policy
  • Was not given proper inform
  • Stole my money
  • Theives
  • Missing cashback

QVC and ShopSmarter Most Positive Reviews

Top rated reviews
5

Not complaining about the company, but about ALL the hosts and their incessant use of the word "awesome". Hey, newsflas...

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No votes
5

I wrote Customer Service in August 2,2015 of me being a customer for over 17 years and recently I had to give up my Post...

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No votes

QVC and ShopSmarter Most Critical Reviews

Lowest rated reviews
1

I have spent more than $5000 dollars with QVC a over the past 16 years. Of course I have made many returns and I have...

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1

Email doesn't exist to receive what they promised

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1

I was late one time on a payment due to a house fire. All my mail had to be routed to a friend's house. Well I...

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1

Did not want to join shopsmarter, some how did. Learned by looking at my bank statement and seeing their charges!!...

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QVC and ShopSmarter Latest Reviews

Recent published reviews
1.2

I need someone to call me and tell me who is delivering my item. ASAP Nicie Hayes 8197878149

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1

ShopSmarter is a scam site in my opinion. I signed up and made a purchase through their affiliate link, carefully...

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1.5

QVC can't keep using the Covid 19 for an excuse any longer as to why there are no customer service reps to speak to or w...

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1

I was charged $9.97 without my permission

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QVC and ShopSmarter Products and Services

Most reviewed product and services
  • Qvc Customer Care (71 reviews)
  • Qvc Account (71 reviews)
  • Qvc Shipping Service (48 reviews)
  • Shopsmarter Membership (10 reviews)