PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about QVC and ShopSmarter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


QVC and ShopSmarter Overview

Total reviews
Company responses
Issues resolved

QVC was first mentioned on PissedConsumer on Nov 8, 2008 and since then this brand received 726 reviews. It is 700 reviews more than ShopSmarter received since Nov 17, 2016. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with ShopSmarter customer support team than with QVC customer service.

QVC and ShopSmarter Consumer Ratings

238 out of 4208 in E-commerce category
52 out of 252 in Gift Cards, Rewards and Cashbacks category
Customer service
155 in category
28 in category
293 in category
68 in category
Product or Service Quality
182 in category
58 in category

QVC and ShopSmarter Rating Details

Customer service
2.1 (210 reviews)
1.4 (8 reviews)
Reviewer's quote

A ‘Live Chat’ I did on their website resulted in the snotty customer service rep disconnecting me. Supposedly the matter was turned over to the finance department, but that was in November so clearly they plan to ignore me too. Have been a customer of QVC for years but they’ve changed! Some of the...


Didn't sign-up for this service but they have ALL of my information. Hmmm!..

2.6 (178 reviews)
1 (6 reviews)
Reviewer's quote

I ordered three things make-up a tablet and a blanket I receive the blanket the other two Ive never received when I went onto your website it says I have no orders. This is not a great first impression of QVC..


shopsmarter (SS) insinuated itself in what I thought was a Best Buy (BB) website (probably with Best Buy's complicity), with an offer for $5 off for a purchase I had just made on the BB website. I started filling out the info for the $5 refund, but they were asking for too much information, and so...

Product or Service Quality
2.4 (168 reviews)
1 (6 reviews)
Reviewer's quote

...However, in the last 2-3 years their service became very bad. The last TSV Elemis order arrived without the serum. I called them at once...


...This service offers 10% cashback but you only will get it for very few of the eligible orders. Other FREE cashback services are WAY more reliable..

Rodi D

QVC and ShopSmarter Pros and Cons

  • Merchandise
  • Some items are fine
  • Hosts and product variety
  • Misleading 10 percent cashback promise
  • Customer service
  • Return policy
  • Was not given proper inform
  • Theives
  • Stole my money
  • Unable to get someone that talks english

QVC and ShopSmarter Most Positive Reviews

Top rated reviews

Not complaining about the company, but about ALL the hosts and their incessant use of the word "awesome". Hey, newsflas...

No votes

QVC and ShopSmarter Most Critical Reviews

Lowest rated reviews

I have spent more than $5000 dollars with QVC a over the past 16 years. Of course I have made many returns and I have...


Email doesn't exist to receive what they promised

QVC and ShopSmarter Latest Reviews

Recent published reviews

Michael Kor sells a lot of Cashmere sweaters on QVC, wich make me cringe and very angry. I have seen the way cashmere...

Read all 726 reviews

Didn't sign-up for this service but they have ALL of my information. Hmmm!

Read all 26 reviews

QVC and ShopSmarter Products and Services

Most reviewed product and services
  • Qvc Account (70 reviews)
  • Qvc Customer Care (67 reviews)
  • Qvc Shipping Service (46 reviews)
  • Shopsmarter Membership (6 reviews)