PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Quicken Loans

USAA and Quicken Loans Overview

Total reviews 1534 917
Company responses 0 0
Issues resolved 14 4

USAA and Quicken Loans Consumer Ratings

Rank
265 out of 1895 in Financial Services category
128 out of 907 in Loans and Mortgages category
Customer service
214 in category
123 in category
Product or Service Quality
186 in category
102 in category
Website
149 in category
68 in category
Reliability
145 in category
102 in category

USAA and Quicken Loans Rating Details

Customer service
1.3 (656 reviews)
1.3 (345 reviews)
Reviewer's quote

...charge but even after they received the credit card payment I scheduled they tried to pull it from my checking account a second time resulting in NSF! Now customer service refused to connect me with a supervisor and then hung up on me! I am seriously thinking about CANCELLING all my account through them. I have been with them for 6 years and so tired of...

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...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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Product or Service Quality
1.4 (532 reviews)
1.4 (310 reviews)
Reviewer's quote

...THANK YOU FOR YOUR SERVICE AND BEING A MEMBER OF USAA FOR 12 YEARS, those words I will never forget because of how many times I had to call USAA about every day..

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...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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Website
2.1 (518 reviews)
2.2 (299 reviews)
Reviewer's quote

Then they come up on their website and pound their chests about donating $30,000,000 to charity. So the bottom line being the bottom line, they raised rates on the insured and then gave the money away to charity, so they could look good. Sound familiar, take money from working people and give it to...

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...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Reliability
1.4 (508 reviews)
1.3 (271 reviews)
Reviewer's quote

Had bad storm and discovered water running down interior wall. Submitted to USAA and they repaired roof but said interior was pre-existing damage. I went into a wheelchair 5 years ago and my front two rooms are not wheelchair accessible. I am single with no children and the rooms were full of boxes.

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Quicken was an absolute disgrace in the handling of our VA Streamlined Refinance. Even after doing business with them for 10 years and multiple homes, we were handled like someone with a sub-500 credit score. They downloaded our Chase accounts and disregarded them. Instead, they claimed my wifes...

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USAA and Quicken Loans Pros and Cons

Pros
  • What they used to be
  • Usaa used to make me feel like they cared
  • How usaa used to operate and care for its members
  • Interest rate
  • Website
  • Speed
Cons
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue
  • Customer service
  • Totally incompetent
  • Whole process

USAA and Quicken Loans Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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USAA and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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USAA and Quicken Loans Latest Reviews

Recent published reviews
2.6

I've been with USAA for over 12 years straight, no accidents and here is my first experience with them. So we're moving...

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No votes

Skipped payments only paying half my taxes

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2.6

I've been with USAA for over 12 years straight, no accidents and here is my first experience with them. So we're moving...

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1

Quicken was an absolute disgrace in the handling of our VA Streamlined Refinance. Even after doing business with them...

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USAA and Quicken Loans Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (234 reviews)
  • Usaa Auto Claim (111 reviews)
  • Usaa Claim (81 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (129 reviews)