PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
Quicken Loans

USAA and Quicken Loans Overview

Total reviews
1489
903
Company responses
0
0
Issues resolved
13
4

USAA and Quicken Loans Consumer Ratings

Rank
229 out of 1844 in Financial Services category
124 out of 888 in Loans and Mortgages category
Customer service
231 in category
152 in category
Product or Service Quality
198 in category
125 in category
Website
151 in category
76 in category
Reliability
170 in category
130 in category

USAA and Quicken Loans Rating Details

Customer service
1.3 (627 reviews)
1.3 (334 reviews)
Reviewer's quote

Their customer service is truly horrific at times. Today is another time when I called perfectly calm needing help and here I am 1. 5H into calls and on my third rep trying to get an unauthorized charge reversed and my anger is through the roof! It was a company I'd placed a stop payment against...

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...Lousy customer service. You could never reach anyone. Literally hours on hold and disconnected...

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Product or Service Quality
1.4 (509 reviews)
1.4 (301 reviews)
Reviewer's quote

They admitted to finding it but said it was a USAA work product and we couldnt have the proof for our records. They then change the water damage estimate to a mold estimate saying mold was in the air. We get the air tested no mold USAA claims they never received the document but then produce it as...

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...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

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Website
2.1 (501 reviews)
2.2 (290 reviews)
Reviewer's quote

I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

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...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Reliability
1.4 (484 reviews)
1.3 (260 reviews)
Reviewer's quote

I tried to pay bill as have for 8 years, notice must electronic sig a letter which is normal for banking, electronic letter does not work - said USAA system is down try later or call # which does not work from outside USA.After CHAT - no helpNow here is real mess must send in copy of letter with...

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I had a promotion and mentioned several times. They closed the loan and did not apply the amount. Even though I mentioned this amount and the deal they are now telling me that I did not call the correct phone number.

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USAA and Quicken Loans Pros and Cons

Pros
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue
  • Customer service
  • Totally incompetent
  • Whole process

USAA and Quicken Loans Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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USAA and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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USAA and Quicken Loans Latest Reviews

Recent published reviews
No votes

We get calls from USAA and your number telling us we have a credit card with you. We do not have a card with you.never...

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No votes

On 6/30/20 I spoke to Anthony Williams (480-305-9539) at Quicken Loans. He told me my credit scores were 617, 599, 595....

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3.6

I tried to pay bill as have for 8 years, notice must electronic sig a letter which is normal for banking, electronic let...

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1

I had a promotion and mentioned several times. They closed the loan and did not apply the amount. Even though I...

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USAA and Quicken Loans Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (233 reviews)
  • Usaa Customer Care (123 reviews)
  • Usaa Auto Claim (108 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (154 reviews)
  • Quicken Loans Mortgage (126 reviews)