PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quicken Loans

Quicken Loans and USAA Overview

Total reviews
Company responses
Issues resolved

USAA was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 1395 reviews. It is 504 reviews more than Quicken Loans received since Jun 19, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with USAA customer support team than with Quicken Loans customer service.

Quicken Loans and USAA Consumer Ratings

138 out of 1292 in Loans and Mortgages category
228 out of 2597 in Financial Services category
Customer service
147 in category
No votes
Product or Service Quality
119 in category
No votes
78 in category
No votes

Quicken Loans and USAA Rating Details

Customer service
1.3 (324 reviews)
No votes
Reviewer's quote

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...


...Talked to the head of customer service and that *** couldnt give me one good reason why I should stay a customer. In short I feel totally let down by a company who profits off of veterans ( big shock ) and treats them like garbage!..

Product or Service Quality
1.4 (294 reviews)
No votes
Reviewer's quote


Ken R

...move around the world but they never had any problem collecting the homeowner's insurance premiums, auto insurance premiums, and all their other fee based services, for decades until my latest...

2.2 (285 reviews)
No votes
Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

Jeffrey L

I chatted with USAA online with the USAA website. The agent told me what happened and I said my mistake let me fix that and allowed that agent to pull the funds from my other checking account that I had with USAA. I asked the agent about my direct deposit and he said since he collected the funds to...

Nicholas H

Quicken Loans and USAA Pros and Cons

  • Website
  • Interest rate
  • Customer service
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
  • Customer service
  • Totally incompetent
  • Whole process
  • Horrible customer service
  • Did not resove issue
  • Being treated like a criminal

Quicken Loans and USAA Most Positive Reviews

Top rated reviews

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...


I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

Quicken Loans and USAA Most Critical Reviews

Lowest rated reviews

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...


I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

Quicken Loans and USAA Latest Reviews

Recent published reviews

Told us 10 times approved and closing soon. Paid for 2 appraisals. Used credit cards while waiting months to close. Had...

Read all 891 reviews

Made a claim September 9th 2019. Usaa tried to total my car for a little fender bender, then proceeded to lose my keys,...

Read all 1395 reviews

Quicken Loans and USAA Products and Services

Most reviewed product and services
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (150 reviews)
  • Quicken Loans Mortgage (127 reviews)
  • Usaa Auto Insurance (220 reviews)
  • Usaa Customer Care (117 reviews)
  • Usaa Auto Claim (105 reviews)