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Quicken Loans

Loans and Mortgages
  • 4 ISSUES RESOLVED
  • 707 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $7.9K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Website 8
  • Interest rate 5
  • Speed 2
  • Easy to follow website for document submittal 2
  • Customer service 2

Customers don't like

  • Customer service11
  • Unscrupulous7
  • Totally incompetent6
  • Whole process5
  • Unwillingness to help3
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1051 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $13.2K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Horrible customer service36
  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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