PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quicken Loans
USAA

Quicken Loans and USAA Overview

Total reviews 926 1550
Company responses 0 0
Issues resolved 4 14

Quicken Loans and USAA Consumer Ratings

Rank
149 out of 918 in Loans and Mortgages category
275 out of 1921 in Financial Services category
Customer service
153 in category
252 in category
Product or Service Quality
130 in category
217 in category
Website
74 in category
169 in category
Reliability
131 in category
182 in category

Quicken Loans and USAA Rating Details

Customer service
1.3 (350 reviews)
1.3 (665 reviews)
Reviewer's quote

...Be aware they offer poor customer service. Very hard for them to take responsibility for why the move so slow through the process. We were moving in to the 4th month..

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...The customer service rep was so rude and condescending . I would be embarrassed if I treated anyone in that manner. USAA may be good for their own, but for non insured claimants awful!..

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Product or Service Quality
1.4 (316 reviews)
1.4 (540 reviews)
Reviewer's quote

...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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...THANK YOU FOR YOUR SERVICE AND BEING A MEMBER OF USAA FOR 12 YEARS, those words I will never forget because of how many times I had to call USAA about every day..

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Website
2.2 (303 reviews)
2.1 (526 reviews)
Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Then they come up on their website and pound their chests about donating $30,000,000 to charity. So the bottom line being the bottom line, they raised rates on the insured and then gave the money away to charity, so they could look good. Sound familiar, take money from working people and give it to...

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Reliability
1.3 (276 reviews)
1.4 (518 reviews)
Reviewer's quote

I first applied for a refinance the first of September. Since then I've got nothing but the run around with no end in sight. I just got my second rate extension. They are now wanting more check stubs and employer verification... also for the 3rd time. If I ever get through this closing I will be...

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Had a pipe break due to a power outage which flooded our home. All of this was covered by our USAA insurance, but USAA is trying to ignore us here. USAA has been our insurance company for over 45 years. Their people stole things from our home, damaged most everything and now they won't pay the rest...

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Quicken Loans and USAA Pros and Cons

Pros
  • Interest rate
  • Website
  • Speed
  • What they used to be
  • Usaa used to make me feel like they cared
  • How usaa used to operate and care for its members
Cons
  • Customer service
  • Totally incompetent
  • Whole process
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue

Quicken Loans and USAA Most Positive Reviews

Top rated reviews
5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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Quicken Loans and USAA Most Critical Reviews

Lowest rated reviews
1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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Quicken Loans and USAA Latest Reviews

Recent published reviews
No votes

We offer the best conditions for rapid credit. No guarantees or delay, quickly and safely, and with maximum flexibility...

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No votes

Had never heard of this company till after my husband who was a marine Corp veteran dies at the early age of 46 from a...

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1.6

I first applied for a refinance the first of September. Since then I've got nothing but the run around with no end in...

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No votes

Read my other review of them here

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Quicken Loans and USAA Products and Services

Most reviewed product and services
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (130 reviews)
  • Usaa Auto Insurance (236 reviews)
  • Usaa Auto Claim (111 reviews)
  • Usaa Claim (81 reviews)