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Quicken Loans
USAA

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Quicken Loans

Quicken Loans

1.5
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 884 TOTAL REVIEWS
Rank
132 out of 1285
in Loans and Mortgages category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    117
  • SUCCESSFUL
    42%
  • AVG CALL DURATION
    03:35
  • ISSUES RESOLVED
    41%
Top Products and Services
1.6
230 reviews
1.5
149 reviews
1.5
128 reviews
USAA

USAA

1.6
  • 12 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1367 TOTAL REVIEWS
Rank
223 out of 2588
in Financial Services category
Rating Details
Customer service
Product or Service Quality
Website
Staff
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    402
  • SUCCESSFUL
    4%
  • AVG CALL DURATION
    04:00
  • ISSUES RESOLVED
    46%
Top Products and Services
1.5
217 reviews
1.7
116 reviews
1.3
103 reviews

How would you compare Quicken Loans vs USAA?

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Anonymous
#1744758
Customer service
I have a loan with Quicken Loans and I have had loans with USAA in the pass. The only reason I still have the loan with Quicken loan is the cost to refin.

USAA provides better service.
Product or Service Quality
Product or Service Quality. USAA has the upper hand.

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