PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quicken Loans
USAA

Quicken Loans and USAA Overview

Total reviews
907
1504
Company responses
0
0
Issues resolved
4
13

Quicken Loans and USAA Consumer Ratings

Rank
124 out of 892 in Loans and Mortgages category
234 out of 1858 in Financial Services category
Customer service
146 in category
228 in category
Product or Service Quality
119 in category
196 in category
Website
75 in category
151 in category
Reliability
123 in category
165 in category

Quicken Loans and USAA Rating Details

Customer service
1.3 (337 reviews)
1.3 (632 reviews)
Reviewer's quote

...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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Their customer service is truly horrific at times. Today is another time when I called perfectly calm needing help and here I am 1. 5H into calls and on my third rep trying to get an unauthorized charge reversed and my anger is through the roof! It was a company I'd placed a stop payment against...

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Product or Service Quality
1.4 (304 reviews)
1.4 (513 reviews)
Reviewer's quote

...Lousy customer service. You could never reach anyone. Literally hours on hold and disconnected...

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They admitted to finding it but said it was a USAA work product and we couldnt have the proof for our records. They then change the water damage estimate to a mold estimate saying mold was in the air. We get the air tested no mold USAA claims they never received the document but then produce it as...

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Website
2.2 (292 reviews)
2.1 (504 reviews)
Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

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Reliability
1.3 (263 reviews)
1.4 (491 reviews)
Reviewer's quote

I went through a lengthy process and paid $500 up front for an appraisal and furnished my abstracts to the local abstract company. Supposedly, things were getting closer to a closing and some lady called from Quicken and said I would need to repair steps from my back patio door before closing. I...

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I have been with USAA since 1963 and I am so unhappy with the company now. USAA used to be so good and had gone downhill in recent years. All I can presume is that it got too big for its britches. Maybe this started after it opened up having more people/enlisted join. It is hard to get through to...

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Quicken Loans and USAA Pros and Cons

Pros
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Customer service
  • Totally incompetent
  • Whole process
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue

Quicken Loans and USAA Most Positive Reviews

Top rated reviews
5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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Quicken Loans and USAA Most Critical Reviews

Lowest rated reviews
1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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Quicken Loans and USAA Latest Reviews

Recent published reviews
1.3

I went through a lengthy process and paid $500 up front for an appraisal and furnished my abstracts to the local...

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No votes

I have been trying to resolve a claim on behalf of my deceased mother and have been totally disregarded and when I call...

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1.2

They told me we could refi my mortgage in 15 20 days on May 5th so I gave them 500$ in good faith. Here I am on July-23...

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No votes

On July 16, i spoke with someone to get my car towed to crestmount caddillace in beachwood ohio which the spoke with...

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Quicken Loans and USAA Products and Services

Most reviewed product and services
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (154 reviews)
  • Quicken Loans Mortgage (126 reviews)
  • Usaa Auto Insurance (234 reviews)
  • Usaa Customer Care (123 reviews)
  • Usaa Auto Claim (108 reviews)