PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Springleaf Financial and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Springleaf Financial
Quicken Loans

Springleaf Financial and Quicken Loans Overview

Total reviews
460
910
Company responses
0
0
Issues resolved
2
4

Springleaf Financial and Quicken Loans Consumer Ratings

Rank
169 out of 892 in Loans and Mortgages category
124 out of 892 in Loans and Mortgages category
Customer service
149 in category
148 in category
Product or Service Quality
107 in category
122 in category
Website
146 in category
75 in category
Interest Rate
199 in category
97 in category

Springleaf Financial and Quicken Loans Rating Details

Customer service
1.3 (123 reviews)
1.3 (340 reviews)
Reviewer's quote

...Also I may add, the customer service from Springleaf and one financial had been great. Thank you..

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...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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Product or Service Quality
1.5 (122 reviews)
1.4 (306 reviews)
Reviewer's quote

Will never get my business!!!! I called Customer Service to see why my application was denied, could barely get a word in...

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...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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Website
1.7 (109 reviews)
2.2 (294 reviews)
Reviewer's quote

...which I have not gone by in over 20 years! There is no number to call to complain to request to have my name removed from the mail list and nothing on their website either. Some poor soul at the local office is going to get an ear full, because I have had it! Tired of throwing these mailings in my shredder at...

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...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Interest Rate
1.2 (93 reviews)
1.9 (262 reviews)
Reviewer's quote

...thought the interest rate was 3. 4% but turned out to be 34% which i think is over state law limit..

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I have an existing mortgage loan with Quicken and wanted to refinance just to get a lower interest rate and to lower my monthly payment. I don't want to take out any extra money. I am never late on my payments, I have excellent income, my credit is excellent, and I fully qualified...

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Springleaf Financial and Quicken Loans Pros and Cons

Pros
  • Agents were very nice
  • Staff
  • Friendly service
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Customer service
  • Lack of resolution to my issue
  • Lack of issue resolution
  • Customer service
  • Totally incompetent
  • Whole process

Springleaf Financial and Quicken Loans Most Positive Reviews

Top rated reviews
5

I don't have a complaint but I have all nice things to say about springleaf financial services especially the branch...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

I have been helped with a loan twice in the past 2 years. I cannot say enough about the courteous and kind way i was rec...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Springleaf Financial and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I keep getting annoying solicitation letters from this company for over a year, when i have repeatedly by phone and...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

I've been paying off my loan for years now and the balance never seemed to go down. Then earlier this year I was on...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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Springleaf Financial and Quicken Loans Latest Reviews

Recent published reviews
No votes

I was just notified that there is something on my credit report that is showing charged off that I paid. The company...

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1

This company is all sweetness and light until your loan closes, We refinanced a Quicken Loan with a new Quicken Loan....

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No votes

We have an envelope addressed to Summer Wright with Tr#77431995802, we will need the apt# for your customer, this inform...

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2.3

Like most negative reviews, everything was great at first and we were told that our refi disbursement would occur in abo...

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Springleaf Financial and Quicken Loans Products and Services

Most reviewed product and services
  • Springleaf Financial Loan (297 reviews)
  • Springleaf Financial Customer Care (25 reviews)
  • Springleaf Financial Auto Loan (18 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (154 reviews)
  • Quicken Loans Mortgage (127 reviews)