Quicken Loans vs Shellpoint Mortgage Servicing

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Quicken Loans

Loans and Mortgages
  • 2 ISSUES RESOLVED
  • 606 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $7.1K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Website 7
  • Interest rate 4
  • Accuracy 2
  • Speed 2
  • Customer service 2

Customers don't like

  • Being lied to11
  • Customer service10
  • Run around10
  • Unscrupulous9
  • Totally incompetent8

Products by Quicken Loans

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Shellpoint Mortgage Servicing

Loans and Mortgages
Has verified representatives
  • 0 ISSUES RESOLVED
  • 134 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $56.3K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Helpful on phone no follow thru 3
  • Friendly but dim customer servie 2
  • Friendly staff 2

Customers don't like

  • Incompetent processing7
  • Dishonest7
  • Lack of customer service6
  • Rude6
  • Its incompetence5

Products by Shellpoint Mortgage Servicing

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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