PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Seterus and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Seterus
Quicken Loans

Seterus and Quicken Loans Overview

Total reviews
802
898
Company responses
0
0
Issues resolved
0
4

Quicken Loans was first mentioned on PissedConsumer on Jun 19, 2007 and since then this brand received 898 reviews. It is 96 reviews more than Seterus received since Aug 1, 2011.

Seterus and Quicken Loans Consumer Ratings

Rank
226 out of 1191 in Loans and Mortgages category
137 out of 1191 in Loans and Mortgages category
Customer service
178 in category
145 in category
Product or Service Quality
171 in category
119 in category
Website
208 in category
77 in category

According to consumer ratings and reviews, Quicken Loans ranks 89 points higher in the Loans and Mortgages category than Seterus. People gave Seterus 1.1 stars for Customer service criterion in Loans and Mortgages category and it is 177 points higher than the worst rated brand in this category. At the same time, Quicken Loans was rated 1.3 stars for Customer service criterion in this category and it is 210 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Quicken Loans has a higher rating than Seterus. Regarding Website criterion, consumers gave Seterus 1.3 stars and it is 58% worse than other in category. Quicken Loans however was rated 2.2 stars and it is 78% greater than other in category.

Seterus and Quicken Loans Rating Details

Customer service
1.1 (240 reviews)
1.3 (328 reviews)
Reviewer's quote

...Customer service overall, V. POOR...

PissedConsumer1300795

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...

M F
Product or Service Quality
1.1 (215 reviews)
1.4 (298 reviews)
Reviewer's quote

The customer service lady ( Jeniffer) didn’t wanna help because I’m not on the loan I’m authorized to call the bank about this loan and she still didn’t want to give me any informations about this claim..

Devlyn

Let me start by saying that QL customer service has been top notch. In fact, this was one of the main reasons WE CHOSE QL to fund our mortgage when we purchased our home in 2010. Over the course of the last 9 years, our relationship with QL has been nothing but positive...

PissedConsumer1644149
Website
1.3 (213 reviews)
2.2 (288 reviews)
Reviewer's quote

...They would tell me I could go online to their website to get it, but their website doesn't work. If you get sold/sent to this company, do everything you can to get out from under them. They *will* cause you to fail! We managed to finally sell the house...

PissedConsumer1199001

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

Jeffrey L

Seterus and Quicken Loans Pros and Cons

Pros
  • Total nitemare
  • Discusted
  • India is smarter than these people
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Customer service
  • Do not honor agreement
  • Not honoring agreements
  • Customer service
  • Totally incompetent
  • Whole process

Seterus and Quicken Loans Most Positive Reviews

Top rated reviews
5

Agent was great not stuffy and really awesome.

5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

Seterus and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I started a website called seterus complaints I hate this seterus too. My loan has not even transferred and they...

1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

Seterus and Quicken Loans Latest Reviews

Recent published reviews

Fast busy signal ...no answer ?!?

Read all 802 reviews
5

The took $500 from me twice and now they are telling me I need $125,000 in assets to qualify for a FHA loan. They make...

Read all 898 reviews

Seterus and Quicken Loans Products and Services

Most reviewed product and services
  • Seterus Mortgage (324 reviews)
  • Seterus Loan (97 reviews)
  • Seterus Customer Care (60 reviews)
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (152 reviews)
  • Quicken Loans Mortgage (129 reviews)