PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Select Portfolio Servicing and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Select Portfolio Servicing
Quicken Loans

Select Portfolio Servicing and Quicken Loans Overview

Total reviews 360 915
Company responses 0 0
Issues resolved 1 4

Select Portfolio Servicing and Quicken Loans Consumer Ratings

Rank
163 out of 900 in Loans and Mortgages category
125 out of 900 in Loans and Mortgages category
Customer service
126 in category
No votes
Product or Service Quality
137 in category
No votes
Website
163 in category
No votes
Diversity of Products or Services
143 in category
No votes

Select Portfolio Servicing and Quicken Loans Rating Details

Customer service
1.4 (101 reviews)
No votes
Reviewer's quote

Why do these *** not have an email address for customer service? Im locked out of my account, spent 20 minutes getting to an agent only to be disconnected..

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...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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Product or Service Quality
1.3 (97 reviews)
No votes
Reviewer's quote

Chase sold my Mortgage service to SPS. My first payment was due to SPS 1 April 2020 and 1) the statement included a late fee of 140+ 2) after 3 payments my principal has not been reduced 3) I called in to pay and was told that they could take my phone payment and WAIVE the 15. 00 payment fee...

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...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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Website
1.6 (89 reviews)
No votes
Reviewer's quote

...She even took the time to walk me through the website and explain everything to me. She is easily the nicest person I've ever dealt with regarding my mortgage account past or present. Im so glad I got her direct extension to call if i ever have any issues in the future...

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...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Diversity of Products or Services
1.4 (79 reviews)
No votes
Reviewer's quote

Trying to straighten anything out with them is a nightmare! THEN I started working for Assurant who services for SPS and they had so many idiots working there that didn’t even own homes or understand the concept of mortgages let alone how a simple error in how they enter payments incorrect could...

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Client resolution services. They were knowledgeable..

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Select Portfolio Servicing and Quicken Loans Pros and Cons

Pros
  • Were nice when lying to me
  • No pro all cons
  • Personal customer service agent
  • Website
  • Interest rate
  • Speed
Cons
  • Sps crooks
  • Customer service
  • Poor company
  • Customer service
  • Totally incompetent
  • Whole process

Select Portfolio Servicing and Quicken Loans Most Positive Reviews

Top rated reviews
5

I have to say this is such a bad company. My father passed away in June 29, 2011 until this day my husband and I can't...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

My mortgage account was transferred to sps in November 2018 when I was a payment behind. Initially I was terrified to...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Select Portfolio Servicing and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I get screwed every month by these SOB s out of $228.00 only 44.00$ goes to principle.The principal never goes...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

I just recently had my loan transferred to SPS since my lender sold the loan to a different investor. I've been with th...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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Select Portfolio Servicing and Quicken Loans Latest Reviews

Recent published reviews
2

SPS apparently bought my mortgage. I never had to pay a fee to process a payment online. SPS charges $15 for an online...

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1.5

Asked to get some 20k from my equity in the home previously financed by QL, just to meet out my financial hardships...

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1.5

Chase sold my Mortgage service to SPS. My first payment was due to SPS 1 April 2020 and 1) the statement included a...

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No votes

NTalked to a person o 9-9-20 Wednesday
Shea Gillis. 480 548 4037. # 84037
She said she would call me on Thursday at 2pm
No...

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Select Portfolio Servicing and Quicken Loans Products and Services

Most reviewed product and services
  • Select Portfolio Servicing Mortgage (152 reviews)
  • Select Portfolio Servicing Loan Modification (41 reviews)
  • Select Portfolio Servicing Customer Care (17 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (128 reviews)