PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sebonic Financial and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sebonic Financial
Quicken Loans

Sebonic Financial and Quicken Loans Overview

Total reviews
110
910
Company responses
0
0
Issues resolved
1
4

Sebonic Financial and Quicken Loans Consumer Ratings

Rank
85 out of 892 in Loans and Mortgages category
124 out of 892 in Loans and Mortgages category
Customer service
118 in category
149 in category
Product or Service Quality
89 in category
123 in category
Interest Rate
40 in category
98 in category
Website
67 in category
76 in category

Sebonic Financial and Quicken Loans Rating Details

Customer service
1.5 (59 reviews)
1.3 (340 reviews)
Reviewer's quote

...Zero customer service. If you like babysitting and calling into a cs call center or if you can do the loan yourself then this is the lender for you. I've owned several homes and refinanced several times as well and this is by far the absolute worst experience I have ever had...

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...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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Product or Service Quality
1.6 (57 reviews)
1.4 (306 reviews)
Reviewer's quote

This company advertises attractive rates, but has poor service. The appraiser they sent was here for maybe 20 min and the resulting appraisal had numerous omissions and inaccuracies on my home and the neighborhood, which resulted in a low Loan-To-Value number. I informed both the appraisal company...

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...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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Interest Rate
2.8 (45 reviews)
1.9 (262 reviews)
Reviewer's quote

I decided to refinance my existing FHA loan into a conventional loan as this would save me a bit on P&I (due to a lower interest rate), as well as doing away with a $200. 00 a month mortgage insurance premium. I began this process at the beginning of October, sending all requested documents...

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I have an existing mortgage loan with Quicken and wanted to refinance just to get a lower interest rate and to lower my monthly payment. I don't want to take out any extra money. I am never late on my payments, I have excellent income, my credit is excellent, and I fully qualified...

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Website
2.3 (44 reviews)
2.2 (294 reviews)
Reviewer's quote

Sitting at the closing table right now....John Ruskin was is our Loan Officer and was on top of everything! Attorney even stated it was the lowest rate that he has seen and couldn’t believe how low the lender fees are....as a former loan officer myself I have to say that John Ruskin went over and...

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...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Sebonic Financial and Quicken Loans Pros and Cons

Pros
  • Interest rate
  • Rates
  • Initial response
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Customer service
  • Unprofessional
  • Total lack of communication
  • Customer service
  • Totally incompetent
  • Whole process

Sebonic Financial and Quicken Loans Most Positive Reviews

Top rated reviews
5

Oct 26th (Sunday) I reached out on-line to Sebonic to inquire about a loan for my new home purchase....on Nov 28th I cl...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

Was worried we wouldn't meet the rate lock date, but everything went as planned and we closed on time. I do wish...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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Sebonic Financial and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

After a thorough review with Keith Moore September 14 of my employment and income Sebonic ran my credit and per...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

After six weeks of interminable frustration with Sebonic/Cardinal Financial, I severed all business relationships with...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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Sebonic Financial and Quicken Loans Latest Reviews

Recent published reviews
5

Sitting at the closing table right now....John Ruskin was is our Loan Officer and was on top of everything! Attorney...

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1

This company is all sweetness and light until your loan closes, We refinanced a Quicken Loan with a new Quicken Loan....

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1.9

TWO MONTHS!! Rate locked for 6 weeks. Started sending in requested info. Always some problem with it so more and more in...

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2.3

Like most negative reviews, everything was great at first and we were told that our refi disbursement would occur in abo...

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Sebonic Financial and Quicken Loans Products and Services

Most reviewed product and services
  • Sebonic Financial Mortgage (33 reviews)
  • Sebonic Financial Refinance (12 reviews)
  • Sebonic Financial Customer Care (9 reviews)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (154 reviews)
  • Quicken Loans Mortgage (127 reviews)