PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Qsee and Swann as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Qsee
Swann

Qsee and Swann Overview

Total reviews
57
57
Company responses
0
0
Issues resolved
0
0

Qsee and Swann Consumer Ratings

Rank
42 out of 236 in Security and Protection Services category
59 out of 236 in Security and Protection Services category
Customer service
42 in category
45 in category
Product or Service Quality
40 in category
55 in category
Website
54 in category
68 in category
Price Affordability
33 in category
45 in category

Qsee and Swann Rating Details

Customer service
1.3 (35 reviews)
1.3 (38 reviews)
Reviewer's quote

Anybody that reads this I do recommend you do not bye Q-See The customer service a rude you never get actually in American that speaks to you you get a Indian to barely speaks English so do you self a favor and and save yourself time and hassle buy anything else but do not buy QSee..

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...Very poor customer service very poor product! DO NOT BUY SWANN SECURITY PRODUCTS!!! Terrible company!!..

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Product or Service Quality
1.7 (33 reviews)
1.4 (33 reviews)
Reviewer's quote

...I have to have a user name and password just to get product info..

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Poor quality cameras and rubbish service, I purchased 4 cameras and 1 has issues in 6 months, sent them emails with no replies, called Swann but they dont provide any supports, even my products have warranty, but no technicians or engineers come to repair and no replacement..

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Website
1.8 (32 reviews)
1.4 (36 reviews)
Reviewer's quote

I tried registering product on the website. The questions were stupid and redundant. I answered them but was rejected...

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The support website lacks sufficient detail of supported firmware versions, end of life products. DVR units only support IE browser (no other browser). DVR units use different IE Client Browser plugins requiring you to unload and reinstall plugins when managing different DVR's...

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Price Affordability
2.5 (31 reviews)
2.1 (31 reviews)
Reviewer's quote

QSee has a "New" paid support set of plans and will not help you outside of warranty anymore unless you pay for a plan. Conveniently (/s) when our warranty was up, the ability to remote view stopped working (we did not change anything with our router/modem setup). Their lackluster support hasn't...

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New system won't work did not come with cable i need. Customer support kept disconnecting me. never would answer my ?.Read all reviews on home depot web site and all where great but now i found the real reviews and all very bad to criminal. Swann you suck and so dose Home depot.

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Qsee and Swann Pros and Cons

Pros
  • Simplicity
  • Product
  • Person to talk to
  • Worked as needed before
  • To have an answer at least after 24 hours
  • Solid camera
Cons
  • Wasting so much time trying to get support
  • Customer service is the worst ive ever experienced
  • Support or not able buy replacement part
  • Customer service
  • Tech support
  • Lack of technical help

Qsee and Swann Most Positive Reviews

Top rated reviews
5

I was having issues with my q-see dvr when AT&T couldn't or wouldn't open my port. Att tech came out and tried to help...

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5

I have had a couple issues for which I have had to call Swann, three times in fact. All three times, I have had to wait...

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4

I cannot acces my dvr online

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3.7

Cameras went in as expected and work well. Cabling could have been better because we only got one length. With 6...

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Qsee and Swann Most Critical Reviews

Lowest rated reviews
1

the power supply failed on my husband's unit which was purchased 12/20/2013. Today's date is 12/19/2015. It was not op...

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1

Tried to call Swann 4 times each time there was 25 to 38 callers ahead of me. Waited when they came to work, got...

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1

This is a terrible company I have tried to talk to someone and keep getting a run around online support sucks, they...

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1

lasted 18 months then lost output on hdmi port i have called tec support around 10 times they are absolutely useless...

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Qsee and Swann Latest Reviews

Recent published reviews
1

Anybody that reads this I do recommend you do not bye Q-See
The customer service a rude you never get actually in America...

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1

New system won't work did not come with cable i need. Customer support kept disconnecting me. never would answer my...

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1.7

QSee has a "New" paid support set of plans and will not help you outside of warranty anymore unless you pay for a plan....

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1.4

Purchased a swan security system with DVR and cameras. Worked for about six months and DVR went out. Contacted swan for...

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Qsee and Swann Products and Services

Most reviewed product and services
  • Qsee Security System (9 reviews)
  • Qsee Technical Support (8 reviews)
  • Qsee Customer Care (4 reviews)
  • Swann Technical Support (10 reviews)
  • Swann Security System (9 reviews)
  • Swann Surveillance Cameras (7 reviews)