PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Qatar Airways and Turkish Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Qatar Airways
Turkish Airlines

Qatar Airways and Turkish Airlines Overview

Total reviews 123 423
Company responses 0 0
Issues resolved 0 3

Qatar Airways and Turkish Airlines Consumer Ratings

Rank
44 out of 450 in Transport category
91 out of 450 in Transport category
Customer service
35 in category
No votes
Website
38 in category
No votes
Exchange, Refund and Cancellation Policy
39 in category
No votes
Product or Service Quality
44 in category
No votes

Qatar Airways and Turkish Airlines Rating Details

Customer service
1.9 (24 reviews)
No votes
Reviewer's quote

I dont know where to begin on my frustration and how the ground passenger agents have no customer service ediquit in how to treat customers. Since my trip from Boston to Islamabad on Sept 4 and my return on Oct 20th the experience was absolutely terrible. First I lost my first flight on the third...

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...HORRIBLE customer service. Before the trip, I confirmed my pet in cabin several times with several different representatives over the phone. A day before the flight, I called, just I case - and found out that my pet was NOT confirmed...

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Website
2.6 (20 reviews)
No votes
Reviewer's quote

its 2 days before my flight and there is no way to find someone or someway to change the date! their call center is off and the website does not allow me to change my flight date..

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...Your website is misleading completely. It shows full amount for refund and then get an email showing only flight amount refund not the taxes..

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Exchange, Refund and Cancellation Policy
1.8 (19 reviews)
No votes
Reviewer's quote

Was advised will get my money back but Qatar Airways also charged my card twice so now out of pocket as awaiting refund rubbish customer service ring they don't answer phone for ages emailed so many times still haven't got my refund send all relevant documents just let me know if processed refund...

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My flight has been cancelled by Turkish Airlines and I was assured on the 18th of March that my refund will reach me within 5-10 working days. Do We are in September now and still no money back!! The company Turkish Airlines does not treat their customers seriously. Customer Service is below any...

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Product or Service Quality
1.9 (16 reviews)
No votes
Reviewer's quote

...and was denied service. The manager has no knowledge of how to handle COVID documentations. I was supposed to travel to a family emergency in Malaysia with your unprofessional staff and the hassle that they gave me...

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...The automated service is also a question by not fulfilling your requirements. Customer services need to be improved at all times and at all levels..

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Qatar Airways and Turkish Airlines Pros and Cons

Pros
  • Comfort
  • No flight
  • Wide network
  • Good flight times and food
  • Flight was fine and the food was excellent
  • Food
Cons
  • No response from customer care center
  • No processes
  • No flight
  • Customer service
  • Complaint follow-up
  • Bad refund policy

Qatar Airways and Turkish Airlines Most Positive Reviews

Top rated reviews
5

Under corona issues &;;;;; my country airport closed,

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5

Do I have a case against Turkish airlines? At Kastrup(Copenhagen) I asked at the check-in if it is allowed to carry...

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5

I booked my flight with u guys i saw it says flight rescheduled but ticket agent told me its canceled now i can see the...

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5

Until today, Travelgenio has not informed us what will happen to our flight Turkey Airlines TK61 from Kuala Lumpur to...

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Qatar Airways and Turkish Airlines Most Critical Reviews

Lowest rated reviews
1

I had an awful experience with both Qatar Airways / Hamad International Airways in Doha. I had a short connection in Qat...

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1

They charged me to fly on Comfort Class but then sent me an e-mail with a "Change of Schedule" and did not tell me they...

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1

Cant reach out to the customer service people after calling for 4 hours. They have only 2 numbers to reach out.

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1

We purchased tickets with Turkish based on previous experiences and on the basis of their published policies re guide do...

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Qatar Airways and Turkish Airlines Latest Reviews

Recent published reviews
No votes

It asked me to call customer service, but the call didnt work .

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No votes

I have big problem with the Turkish air line. I been trying to contact them since March with no luck at all, send feed b...

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No votes

I have a work permit visa for the Maldives and I am supposed to travel on the 3rd of November,
I am leaving from Beirut a...

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No votes

Súper bad. I waited for a call to change my flight for more than a week. I called to support 7 times and they told me...

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Qatar Airways and Turkish Airlines Products and Services

Most reviewed product and services
  • Qatar Airways Flight Booking (11 reviews)
  • Turkish Airlines Flight (87 reviews)
  • Turkish Airlines Flight Booking (29 reviews)
  • Turkish Airlines Baggage Policy (26 reviews)