PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Safelink Wireless and Q Link Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Safelink Wireless
Q Link Wireless

Safelink Wireless and Q Link Wireless Overview

Total reviews 1126 202
Company responses 0 0
Issues resolved 3 0

Safelink Wireless and Q Link Wireless Consumer Ratings

Rank
184 out of 1450 in Telecommunications category
148 out of 1450 in Telecommunications category
Customer service
175 in category
147 in category
Product or Service Quality
140 in category
154 in category
Website
210 in category
184 in category
Reliability
121 in category
131 in category

Safelink Wireless and Q Link Wireless Rating Details

Customer service
1.5 (406 reviews)
1.5 (69 reviews)
Reviewer's quote

Called Customer Service, no one could tell me why. No one has good English the last rep said he had bad service (working from home) dogs barking, kids playing rooster crowing, I told him to move to different area in his house or I will file complaint. He said will transfer me to Corporate Office...

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I asked to talk a human a customer service person..

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Product or Service Quality
1.9 (354 reviews)
1.8 (57 reviews)
Reviewer's quote

This service is a joke! It NEVER WORKS, despite the fact that I live in Verizon's coverage area. When I'm not using the internet, the 4G icon is on and I have 2 or 3 signal bars but....

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...Costumer Service is the worst. Called 3 times with no result and asked for a manager and they said no. Yea free phone but after that forget it...

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Website
1.8 (329 reviews)
1.9 (56 reviews)
Reviewer's quote

I had to re-enroll in Lifeline service on the Lifeline website and tried to choose a different provider, but SafeLink is still trying to keep my service with them and charge $40/month. I have filed a complaint with my State AG and the FTC. Some HQ PR person called me and tried to use that as a...

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...The customer service hours on the website are incorrect and they close earlier than 12am. Even during business hours, no one answers the phone. Just automated help, that does not help...

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Reliability
1.8 (328 reviews)
1.7 (54 reviews)
Reviewer's quote

The Safelink never contacted me, however my cellphones is working now after a long battle.Thank youChunhe

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ResolveI did byop and installed the sim you provided and given a new number. My phone was unlocked but was originally from cricket wireless but I done the activation step by step on the phone with a qlink rep but my mobile data hasn't never worked. I have ALWAYS BEEN on Wi-Fi and now I am not going...

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Safelink Wireless and Q Link Wireless Pros and Cons

Pros
  • Free 250 minutes
  • Program
  • Phone and free service
  • No comment
  • Quality assurrance if you can contact them
  • Free service
Cons
  • Customer service
  • Total run around everytime have never had a good experience
  • Poor english
  • Horrible customer service
  • Refuses to answer their telephones
  • Unable to contact a live person

Safelink Wireless and Q Link Wireless Most Positive Reviews

Top rated reviews
5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

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5

Still waiting on my phone to come in the mail I should find out today or tomorrow if not then I need for y'all to send...

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5

I have moved to a different part of town and because of the cell towers I am unable to get my phone to work. Waiting...

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5

Nothing happened the phones I have don’t match , so I’m with out a phone till I get money to buy one

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Safelink Wireless and Q Link Wireless Most Critical Reviews

Lowest rated reviews
1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

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1

Q-Link Wireless LLC 499 E Sheridan St STE 400 Dania FL 33004-**** Complaint Description: I have been switched to Sprint...

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1

I submitted all the necessary documents that these idiots requested. I even paid $6.00 to send it priority so that I...

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1

I live in AR. applied for help approved they know my address and sent me a phone with no cell service and wrong state...

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Safelink Wireless and Q Link Wireless Latest Reviews

Recent published reviews
3

The Safelink never contacted me, however my cellphones is working now after a long battle.
Thank you
Chunhe

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No votes

I have called many times, followed instructions and never got a person. The Auto answering machine seems to be stuck in...

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No votes

My friend just received a new phone today. The phone says there a problem with the sim card. Brand new phone. She...

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No votes

Shocked want to buy a cell phone

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Safelink Wireless and Q Link Wireless Products and Services

Most reviewed product and services
  • Safelink Wireless Phone Service (233 reviews)
  • Safelink Wireless Cell Phone Replacement (66 reviews)
  • Safelink Wireless Mobile Phone Service (64 reviews)
  • Q Link Wireless Mobile Phone Service (21 reviews)
  • Q Link Wireless Phone Service (16 reviews)
  • Q Link Wireless Cell Phone Replacement (10 reviews)