PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Q Link Wireless and Safelink Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Q Link Wireless
Safelink Wireless

Q Link Wireless and Safelink Wireless Overview

Total reviews 197 1122
Company responses 0 0
Issues resolved 0 3

Q Link Wireless and Safelink Wireless Consumer Ratings

Rank
138 out of 1436 in Telecommunications category
178 out of 1436 in Telecommunications category
Customer service
168 in category
179 in category
Product or Service Quality
147 in category
143 in category
Price Affordability
133 in category
127 in category
Website
206 in category
218 in category

Q Link Wireless and Safelink Wireless Rating Details

Customer service
1.5 (64 reviews)
1.5 (405 reviews)
Reviewer's quote

I asked to talk a human a customer service person..

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Called Customer Service, no one could tell me why. No one has good English the last rep said he had bad service (working from home) dogs barking, kids playing rooster crowing, I told him to move to different area in his house or I will file complaint. He said will transfer me to Corporate Office...

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Product or Service Quality
1.9 (54 reviews)
1.9 (353 reviews)
Reviewer's quote

Phone service just stopped working after two weeks no warning nothing. They trap people into their crap I should have stayed with safe-link 350 min at least then it was working..

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This service is a joke! It NEVER WORKS, despite the fact that I live in Verizon's coverage area. When I'm not using the internet, the 4G icon is on and I have 2 or 3 signal bars but....

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Price Affordability
2.6 (53 reviews)
2.7 (290 reviews)
Reviewer's quote

...I am being forced to pay for a toll free number at the price of $10. 00 through Sprint. I made a couple of phone calls today and there was no problem until I had to make an emergency phone call...

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...The price is very reasonable. That's why I haven't switched phone companies yet. I have to call customer service at least twice a week to turn my phone back on...

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Website
1.8 (52 reviews)
1.8 (329 reviews)
Reviewer's quote

...The customer service hours on the website are incorrect and they close earlier than 12am. Even during business hours, no one answers the phone. Just automated help, that does not help...

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I had to re-enroll in Lifeline service on the Lifeline website and tried to choose a different provider, but SafeLink is still trying to keep my service with them and charge $40/month. I have filed a complaint with my State AG and the FTC. Some HQ PR person called me and tried to use that as a...

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Q Link Wireless and Safelink Wireless Pros and Cons

Pros
  • Quality assurrance if you can contact them
  • No comment
  • It works good for awhile if your lucky
  • Free 250 minutes
  • Program
  • Phone and free service
Cons
  • Horrible customer service
  • Refuses to answer their telephones
  • Unable to contact a live person
  • Customer service
  • Total run around everytime have never had a good experience
  • Poor english

Q Link Wireless and Safelink Wireless Most Positive Reviews

Top rated reviews
5

I need a new phone. I lost mine. Im on disability

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5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

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5

Still waiting on my phone to come in the mail I should find out today or tomorrow if not then I need for y'all to send...

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5

I have moved to a different part of town and because of the cell towers I am unable to get my phone to work. Waiting...

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Q Link Wireless and Safelink Wireless Most Critical Reviews

Lowest rated reviews
1

Q-Link Wireless LLC 499 E Sheridan St STE 400 Dania FL 33004-4600 Complaint Description: I have been switched to Sprint...

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1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

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1

I live in AR. applied for help approved they know my address and sent me a phone with no cell service and wrong state...

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1

I submitted all the necessary documents that these idiots requested. I even paid $6.00 to send it priority so that I...

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Q Link Wireless and Safelink Wireless Latest Reviews

Recent published reviews
No votes

I had accidentally deleted important files that support the main operation on the phone.

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No votes

my phone. can they track my phone. can they track.

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1

I asked to talk a human a customer service person

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2

Person took box phone sim from my box and no one can help me cause I don't have the info. But I got my social b day...

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Q Link Wireless and Safelink Wireless Products and Services

Most reviewed product and services
  • Q Link Wireless Mobile Phone Service (22 reviews)
  • Q Link Wireless Phone Service (16 reviews)
  • Q Link Wireless Customer Care (10 reviews)
  • Safelink Wireless Phone Service (233 reviews)
  • Safelink Wireless Customer Care (202 reviews)
  • Safelink Wireless Cell Phone Replacement (66 reviews)