PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Q Link Wireless and Safelink Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Q Link Wireless
Safelink Wireless

Q Link Wireless and Safelink Wireless Overview

Total reviews
76
1040
Company responses
0
0
Issues resolved
0
3

Safelink Wireless was first mentioned on PissedConsumer on Nov 3, 2009 and since then this brand received 1040 reviews. It is 964 reviews more than Q Link Wireless received since Jan 3, 2018.

Q Link Wireless and Safelink Wireless Consumer Ratings

Rank
115 out of 1945 in Telecommunications category
131 out of 1945 in Telecommunications category
Customer service
87 in category
162 in category
Price Affordability
155 in category
111 in category
Product or Service Quality
119 in category
126 in category

According to consumer ratings and reviews, Q Link Wireless ranks 16 points higher in the Telecommunications category than Safelink Wireless. People gave Q Link Wireless 1.9 stars for Customer service criterion in Telecommunications category and it is 476 points higher than the worst rated brand in this category. At the same time, Safelink Wireless was rated 1.5 stars for Customer service criterion in this category and it is 401 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Safelink Wireless has a higher rating than Q Link Wireless. Regarding Product or Service Quality criterion, consumers gave Q Link Wireless 2 stars and it is 79% greater than other in category. Safelink Wireless however was rated 1.9 stars and it is 78% greater than other in category.

Q Link Wireless and Safelink Wireless Rating Details

Customer service
1.9 (23 reviews)
1.5 (382 reviews)
Reviewer's quote

...I donot use or need the service anymore. I said this several times during my phone call. I am not the kind of person to take something that I donot need, just because it's free..

Ezri

...Complaints to customer service go unresolved bc SafeLink out sources customer service to a foreign company who's employees ability to speak English is below average and they talk in circles, aka bs so nothing is ever resolved..

Tammy l
Price Affordability
2.3 (21 reviews)
2.7 (270 reviews)
Reviewer's quote

...I am being forced to pay for a toll free number at the price of $10. 00 through Sprint. I made a couple of phone calls today and there was no problem until I had to make an emergency phone call...

Regina

...The price is very reasonable. That's why I haven't switched phone companies yet. I have to call customer service at least twice a week to turn my phone back on...

PissedConsumer1145072
Product or Service Quality
2 (20 reviews)
1.9 (330 reviews)
Reviewer's quote

they need more help--better hours--and better technical help so i can remove all those apps i do not want

PissedConsumer1661751

I am a heart patient who has had service up until this morning! I submitted all documents and spoke to a Manager who assured me that my phone service would be turned on after they were approved. they were all approved!! and I still have to wait 7-10 days for services to be turned back on!! even...

Wanda T

Q Link Wireless and Safelink Wireless Pros and Cons

Pros
  • Quality assurrance if you can contact them
  • No comment
  • It works good for awhile if your lucky
  • Free 250 minutes
  • Program
  • Phone and free service
Cons
  • Refuses to answer their telephones
  • Horrible customer service
  • Unable to contact a live person
  • Customer service
  • Total run around everytime have never had a good experience
  • Hours with customer service

Q Link Wireless and Safelink Wireless Most Positive Reviews

Top rated reviews
5

I need a new phone. I lost mine. Im on disability

5

I've been trying to talk to the people at there customer service line and they are rude I asked to speak to the floor...

Q Link Wireless and Safelink Wireless Most Critical Reviews

Lowest rated reviews
1

Q-Link Wireless LLC 499 E Sheridan St STE 400 Dania FL 33004-4600 Complaint Description: I have been switched to Sprint...

1

I would like to get the word out there to ANY and ALL field agents working for any company that contracts with Lifeline...

Q Link Wireless and Safelink Wireless Latest Reviews

Recent published reviews

Trying to get a hold of someone so that i can have my phone shut off and have a new one sent out

Read all 76 reviews

I was told that I did not qualify for a new phone yet I receive your services as well as from

Read all 1040 reviews

Q Link Wireless and Safelink Wireless Products and Services

Most reviewed product and services
  • Q Link Wireless Mobile Phone Service (12 reviews)
  • Q Link Wireless Phone Service (5 reviews)
  • Safelink Wireless Phone Service (216 reviews)
  • Safelink Wireless Customer Care (187 reviews)
  • Safelink Wireless Mobile Phone Service (63 reviews)