PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS and Purolator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
UPS
1.5
Purolator
1.4
UPS
Purolator

UPS and Purolator Overview

Total reviews 7580 85
Company responses 0 0
Issues resolved 60 1

UPS and Purolator Consumer Ratings

Rank
174 out of 1169 in Transportation and Logistics category
216 out of 1169 in Transportation and Logistics category
Customer service
177 in category
140 in category
Product or Service Quality
161 in category
178 in category
Website
166 in category
164 in category
Tracking Tool
108 in category
138 in category

UPS and Purolator Rating Details

Customer service
1.3
(2316 reviews)
1.4
(49 reviews)
Reviewer's quote

...They dont give a:poop: about customers or customer service Ive filed complaint after Complaint. THEY DO NOTHING...

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No pick up message in front of my apt door, no email or SMS messages at all! Called a customer service to find where my package is. A agent was not good attitude with my questions and of course they are useless! I was going to pick up my package to the Purolator office as a usual. ( my packages...

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Product or Service Quality
1.4
(1815 reviews)
1.3
(38 reviews)
Reviewer's quote

First, the customer service line kept repeatedly lying to me, insisting that my package will be delivered the next day (and the next, and the next etc. ) When I begged them to show me proof of that, they would all tell me that it's on a dashboard that I, as a customer, am not allowed to have access...

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...Totally unacceptable service levels of service..

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Website
1.6
(1783 reviews)
1.6
(34 reviews)
Reviewer's quote

...On there website my address is correct. So I tryed to get a hold of them to fix it, but you can't talk to anyone. Automated service won't let me..

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Had a delivery person ring the doorbell and get back to her truck in 20 seconds. Thankfully, she walked over to deliver the package after seeing me at the door.. that was two days ago. Today, she delivered another one of my packages, but my dad was there to receive it. This time he caught her on...

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Tracking Tool
1.8
(1759 reviews)
1.7
(37 reviews)
Reviewer's quote

Took me forever to track where my package was because the tracking tool told me there was a delivery interruption but not any details. Spoke with a UPS customer agent that was very helpful. She helped me find my package but instead of it being delivered like I paid for I had to pick it up at the...

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I requested twice on the tracking tool to "release without signature" days before delivery was expected. I heard a faint knock at the door, like a pencil hitting the ground, and checked about 30 seconds later. The delivery person left a note on my door saying I was unavailable and now I have to...

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UPS and Purolator Pros and Cons

Pros
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
  • No pros
  • Tracker
  • Fast service
Cons
  • Poor customer service
  • Delivery
  • Unethical business practices
  • Way we were treated
  • Everything about purolator
  • Poor customer service

UPS and Purolator Most Positive Reviews

Top rated reviews
5

My only complaint is not being able to speak to a human. I thought I lost a package. It was delivered but my app did...

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5

jamanagar deler is not givan your product and misbihevour with custumer and not give propar answer to shopkeepar

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5

Is good good good good good good good good good good good good good good good good good good good good good good good...

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5

Im confused about my package but she helped me right away and solve my problem . Im very glad now because before Im...

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UPS and Purolator Most Critical Reviews

Lowest rated reviews
1

Deliver to wrong address Everytimesick of it.They dont give aBullshit about customers or customer service Ive filed...

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1

Hangs up on disabled clients who they refuse to deliver to. Utterly disgusting and unethical. Terrible company.

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1

Posted delivery time always false so drivers look good. Many of UPS drivers need to return to counting fries at a...

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1

Company run by clowns. How can a company with Millions of dollars be so stupid as to not be able to deliver a package?...

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UPS and Purolator Latest Reviews

Recent published reviews
No votes

They said that I received it and I didn't all I want is my tablet !!!?ยฟ???ยฟ???ยฟ???ยฟ???!!!?!!!???!!!???it was supposed...

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3.1

Had a delivery person ring the doorbell and get back to her truck in 20 seconds. Thankfully, she walked over to deliver...

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1

Im writing in this review because I am disgusted with UPS. Im sick and tired of me putting my address in with my...

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1

Multiple orders in the last few months are significantly delayed from the original date Amazon quotes upon purchase....

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