PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Skechers and Puma as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Skechers
Puma

Skechers and Puma Overview

Total reviews
1017
46
Company responses
0
0
Issues resolved
2
1

Skechers was first mentioned on PissedConsumer on Mar 28, 2011 and since then this brand received 1017 reviews. It is 971 reviews more than Puma received since Aug 6, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Puma customer support team than with Skechers customer service.

Skechers and Puma Consumer Ratings

Rank
232 out of 2303 in Footwear and Clothing category
509 out of 2303 in Footwear and Clothing category
Value for money
270 in category
380 in category
Price Affordability
298 in category
420 in category
Customer service
174 in category
315 in category

According to consumer ratings and reviews, Skechers ranks 277 points higher in the Footwear and Clothing category than Puma. People gave Skechers 2.1 stars for Value for money criterion in Footwear and Clothing category and it is 529 points higher than the worst rated brand in this category. At the same time, Puma was rated 1.7 stars for Value for money criterion in this category and it is 419 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Skechers has a higher rating than Puma. Regarding Customer service criterion, consumers gave Skechers 2 stars and it is 78% greater than other in category. Puma however was rated 1.4 stars and it is 61% greater than other in category.

Skechers and Puma Rating Details

Value for money
2.1 (373 reviews)
1.7 (18 reviews)
Reviewer's quote

...I wasted money and a whole lot of time trying to figure out how to make the smell go away. What can you do to help me? Its the only shoes i own that smell like this ..

Becky C

...When a person spends their hard earned money one should at least expect good customer service and not a give us your money an *** off!..

Victor B
Price Affordability
2.6 (357 reviews)
2.2 (18 reviews)
Reviewer's quote

I thought that they were just a bad pair so I bought the same ones again for the same reasonable price. The same thing happened and that was the last pair I thought I would buy. Fast forward to 2019, I went to the skechers store and I told the store worker I was just killing some time then told her...

Felix L

I received absolutely horrible customer service today . I placed an order and I did not get free shipping, I called and asked for assistance with this because I would have rather added a pair of socks and got free shipping then had to pay $7 when I was only one penny under the $35 free shipping...

Kim m
Customer service
2 (340 reviews)
1.4 (26 reviews)
Reviewer's quote

Just visited the Skechers Factory Outlet in Altoona, Iowa, for the first time and could not believe the lack of customer service in the store. There weren't many cars parked at the Outlet Mall and very few customers in the store. When I first arrived I saw 2 employees who spent all of their time...

Donna K

...I asked the Puma customer service iif they could get in touch with my local store in order to make an exchange, but they ignored my suggestion...

Andrea L

Skechers and Puma Pros and Cons

Pros
  • Comfort
  • Comfortable
  • How they fit
No votes
Cons
  • Poor quality
  • Customer service
  • Poor product
  • So called customer services and time taken
  • Productdeliverycustomer service
  • Irresponsible behaviour

Skechers and Puma Most Positive Reviews

Top rated reviews
5

This is not a complaint but a thumbs up. I purchased a pair of LIV SR-SUNCAP black women Skechers from your Pearl, MS...

3.7

Pair of brand new Puma training pants, the draw strings ends are so stiff and sharp that cut into my thigh while pulling...

Skechers and Puma Most Critical Reviews

Lowest rated reviews
1

My brother and I went to Skechers in Woodfield Mall yesterday. We were getting free gum that the store leaves out for...

1

Shipped back a poor quality pair of shoes that looked wayyyy better online than in person. They finally just got it...

Skechers and Puma Latest Reviews

Recent published reviews
1.6

Just ordered 1 pak socks w/ the shoes, quoted 1 price w/ shipping on CC. They "split" order and charged shipping twice!...

Read all 1017 reviews
1.3

I received absolutely horrible customer service today . I placed an order and I did not get free shipping, I called and...

Read all 46 reviews

Skechers and Puma Products and Services

Most reviewed product and services
  • Skechers Shoes (389 reviews)
  • Skechers Sneakers (159 reviews)
  • Skechers Customer Care (50 reviews)
  • Puma Shoes (11 reviews)
  • Puma Customer Care (5 reviews)
  • Puma Shipping Service (3 reviews)