PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Richmond American Homes and Pulte Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pulte Homes

Pulte Homes

Has Verified Representatives
1.6
Richmond American Homes
Pulte Homes

Richmond American Homes and Pulte Homes Overview

Total reviews
130
427
Company responses
0
1
Issues resolved
0
3

Richmond American Homes and Pulte Homes Consumer Ratings

Rank
348 out of 1930 in Construction and Repair category
279 out of 1930 in Construction and Repair category
Customer service
253 in category
209 in category
Product or Service Quality
265 in category
238 in category
Reliability
228 in category
186 in category
Turnaround Time
225 in category
178 in category

Richmond American Homes and Pulte Homes Rating Details

Customer service
1.2 (51 reviews)
1.4 (158 reviews)
Reviewer's quote

There house are junk the customer service is so bad regret buying this house. Beware DONT BUY FROM THIS BUILDER..

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...Pulte is claiming warranty small print that any flooring or cabinetry replacement will not match color and their customer service manager in an email has told me to put a mat over it so it does not stand out..

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Product or Service Quality
1.2 (49 reviews)
1.4 (143 reviews)
Reviewer's quote

...The doors are very cheap quality. The exterior panels are not in good condition within 6 months. My driveway is cracking and no one came to fix it even though they told me they would..

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...Now I can't trust build quality of pulte. I choosed a Vinyl plank with is lighter in color but they installed a darker color plank. it looks completely different with more darker shades...

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Reliability
1.1 (47 reviews)
1.5 (143 reviews)
Reviewer's quote

Company sucks for follow up works andf construction in general. Liars and scammers!!!!!!!!!!!!!!!!!!!STAY AWAY!!!!

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They said it passed code The time. I asked why you would knowingly put it a hvac too small. Same answer.

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Turnaround Time
1.3 (43 reviews)
1.7 (127 reviews)
Reviewer's quote

...They have all their employees so overloaded with work that they have no time to deal with any extra concerns from customers about your home. This includes talking to managers, division President. Richmond tells you that many of your items are under warranty...

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...My local warranty rep said it is on his agenda but no time frame. I guess the next step for me will be to hire someone to do the work and take PULTE to court..

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Richmond American Homes and Pulte Homes Pros and Cons

Pros
  • At first look all was wonderful
  • How they kick you in the mouth
  • Liked floor plan
  • Floor plan
  • Sales staff
  • Lot
Cons
  • Not as expected
  • Poor quality
  • Lack of communication - out right lie to your face
  • Customer service
  • Would never purchase another home built by pulte
  • Once they have your money they do not care about you

Richmond American Homes and Pulte Homes Most Positive Reviews

Top rated reviews
3.6

We had a new home built and moved in July 5th. No repairs were done from walk thru. The house was a disaster. Walls...

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5

I looking for contact of cleaneng interior and exterior

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No votes
5

All builders are the same there is no good or bad. If you have a budget of 200k and the base price of the model is 200k...

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Richmond American Homes and Pulte Homes Most Critical Reviews

Lowest rated reviews
1

Just bought our 2nd house with Richmond American Homes in Las Vegas NV. Dozens of issues. What you get is low qualty...

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1

Pulte Home Orlando fl Fraud rip off.
Reasons why you should not purchase a home from Pulte Homes or other builders under...

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1

My wife and I purchased a home in aurora co three years ago. When we purchased the home had vacant land behind where we...

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1

Pulte has the worst customer service of any company I have ever purchased from, and unfortunately this was the biggest...

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Richmond American Homes and Pulte Homes Latest Reviews

Recent published reviews
1.2

I am extremely disappointed with this builder. The doors are very cheap quality. The exterior panels are not in good...

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No votes

Has anyone upgraded to full overlay kitchen cabinets? Our model is Maple Valley and does not have so many cabinets. The...

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1

Company sucks for follow up works andf construction in general. Liars and scammers!!!!!!!!!!!!!!!!!!!STAY AWAY!!!!

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1

Field Manager said he will inform about inspection timelines but they didn't. when I called they didn't let me do 3rd pa...

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Richmond American Homes and Pulte Homes Products and Services

Most reviewed product and services
  • Richmond American Homes House Construction (37 reviews)
  • Richmond American Homes Customer Care (14 reviews)
  • Richmond American Homes Installation (5 reviews)
  • Pulte Homes House Construction (169 reviews)
  • Pulte Homes Customer Care (34 reviews)
  • Pulte Homes House Repair (7 reviews)