PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Whole Foods Market and Publix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Whole Foods Market
Publix

Whole Foods Market and Publix Overview

Total reviews
183
958
Company responses
0
0
Issues resolved
1
1

Publix was first mentioned on PissedConsumer on Jan 13, 2008 and since then this brand received 958 reviews. It is 775 reviews more than Whole Foods Market received since Jul 19, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Whole Foods Market customer support team than with Publix customer service.

Whole Foods Market and Publix Consumer Ratings

Rank
99 out of 622 in Food Stores category
38 out of 622 in Food Stores category
Customer service
82 in category
28 in category
Price Affordability
121 in category
85 in category
Product or Service Quality
65 in category
28 in category

According to consumer ratings and reviews, Publix ranks 61 points higher in the Food Stores category than Whole Foods Market. People gave Whole Foods Market 1.7 stars for Customer service criterion in Food Stores category and it is 68 points higher than the worst rated brand in this category. At the same time, Publix was rated 2.4 stars for Customer service criterion in this category and it is 122 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Publix has a higher rating than Whole Foods Market. Regarding Product or Service Quality criterion, consumers gave Whole Foods Market 2.2 stars and it is 57% greater than other in category. Publix however was rated 2.7 stars and it is 81% greater than other in category.

Whole Foods Market and Publix Rating Details

Customer service
1.7 (87 reviews)
2.4 (210 reviews)
Reviewer's quote

...She had an attitude and told ppl to take a card for a general customer service number. When I passed by her, mumbled to myself not so nice words that were not said directly to her. When I was leaving, she asked to speak to me and asked if I had a problem with her...

SedateHyena102

...On numerous occasions I have been waiting in line for customer service. The employee has taken care of another person bypassing me. Well is ok Im in no hurry...

Leslie W
Price Affordability
1.9 (78 reviews)
2.4 (179 reviews)
Reviewer's quote

...Price per pound is $26. 99. I can see the King Salmon on top of the pile, however, when the person pulled my piece he pulled it from underneath the pile...

PissedConsumer1626393

Some might call this bait and switch, what you want is out of stock so you will just buy something else at full price. Second, their deli department is third world at best, get used to limited prepared foods available between 11:00 AM and 2:00 PM. Further, their prices march upward at a rate that...

PissedConsumer1732348
Product or Service Quality
2.2 (73 reviews)
2.7 (182 reviews)
Reviewer's quote

...when they were long on product after an ad the public are refrozen fish !!!! this isn't a story its a fact !!!..

Marlen H

...At a store that prides itself on being the best service but a higher price, they are truly failing their customers. I am trying to figure our where to take my med supply because Publix is convenient as to where I shop. I think I am going to have to change this also..

James M

Whole Foods Market and Publix Pros and Cons

Pros
  • Seafood and produce
  • Prepared foods dept
  • Most of the employees there
  • Good service people
  • Friendly
  • Location
Cons
  • Bad customer service
  • Very rude
  • Extremely rude store employees
  • Customer service
  • Pharmacy
  • Extremely high prices

Whole Foods Market and Publix Most Positive Reviews

Top rated reviews
5

The store on huron st chicago is filthy.ythe floors walls doors toilet seat are unsanitary. All the floors and counters...

5

I will never shop in publix ever again for the sole reason of the way management treats their employees. I see some of...

Whole Foods Market and Publix Most Critical Reviews

Lowest rated reviews
1

I entered the store at 10:15 a.m. Saturday morning. The florist booth was empty. The vegetable aisle was empty. There wa...

1

I have gone to my local public for years now, and recently I had a very unpleasant experience. I had just broken my...

Whole Foods Market and Publix Latest Reviews

Recent published reviews
3

There was a prepared, individually wrapped Greek SALAD I bought all the time and LOVE. All of the sudden it is GONE....

Read all 183 reviews
1

Bought a rotisserie chicken, got all the way, cut it open, about served it to my kids. When blood came out the bottom....

Read all 958 reviews

Whole Foods Market and Publix Products and Services

Most reviewed product and services
  • Whole Foods Market Customer Care (32 reviews)
  • Whole Foods Market Manager (23 reviews)
  • Whole Foods Market Deli Department (4 reviews)
  • Publix Manager (143 reviews)
  • Publix Cashier (41 reviews)
  • Publix Customer Care (39 reviews)