PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Publix and Whole Foods Market as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Publix
Whole Foods Market

Publix and Whole Foods Market Overview

Total reviews
1007
187
Company responses
0
0
Issues resolved
1
1

Publix and Whole Foods Market Consumer Ratings

Rank
50 out of 382 in Food Stores category
113 out of 382 in Food Stores category
Customer service
31 in category
97 in category
Product or Service Quality
37 in category
80 in category
Price Affordability
92 in category
132 in category
Discounts and Special Offers
39 in category
105 in category

Publix and Whole Foods Market Rating Details

Customer service
2.4 (239 reviews)
1.7 (89 reviews)
Reviewer's quote

For 50 years Publix has always been known for customer service, however their new policy to refuse any and all returns is totally unacceptable! Especially when I was charged for an item that was left behind from the previous customer. The item was some type of laundry softener that was still in a...

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...She had an attitude and told ppl to take a card for a general customer service number. When I passed by her, mumbled to myself not so nice words that were not said directly to her. When I was leaving, she asked to speak to me and asked if I had a problem with her...

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Product or Service Quality
2.7 (208 reviews)
2.2 (77 reviews)
Reviewer's quote

Instacart's service was acceptable when communication was up, but not so when the time required to order was wasted by Instacart's non-performance. Everybody is losing with this communication handicap; it needs a speedy cure. I am 90 years old, severely damaged by arthritis and scared of COVID-19,...

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The product is untampered box sealed and bottle sealed. All sales are final I was told again, really I can understand with some products but not a completely sealed item why can I not exchange or given store credit? This is criminal we can all make honest mistakes especially some one with some...

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Price Affordability
2.5 (203 reviews)
1.9 (80 reviews)
Reviewer's quote

Secondly, and about the same time or shortly after the el9mination of the "Senior discount", I begin to see a few other things changing: price increases pretty much across the board, resets that eliminate tried-and-true items, A trend to replacing more and more brand name items with Publix private...

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...Price per pound is $26. 99. I can see the King Salmon on top of the pile, however, when the person pulled my piece he pulled it from underneath the pile...

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Discounts and Special Offers
2.7 (199 reviews)
1.7 (74 reviews)
Reviewer's quote

nobody seems to know where the Greenwise section is just to get that special bread which was placed at the bakery for years is no hinging in a hidden spot and once you find it only one bag displayed the store employees do not know themselves where it is located how are we supposed to know where...

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I bought a rotisserie chicken earlier today for a special evening dinner. When I opened the box at home, I noticed that an entire drumstick had been eaten!! And it wasn't noticeable when the box was closed because it was under the label! When I called about a refund, they told me I had to bring the...

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Publix and Whole Foods Market Pros and Cons

Pros
  • Good service people
  • Location
  • Friendly
  • Seafood and produce
  • Prepared foods dept
  • Most of the employees there
Cons
  • Customer service
  • Pharmacy
  • Extremely high prices
  • Bad customer service
  • Very rude
  • Extremely rude store employees

Publix and Whole Foods Market Most Positive Reviews

Top rated reviews
5

I will never shop in publix ever again for the sole reason of the way management treats their employees. I see some of...

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5

The store on huron st chicago is filthy.ythe floors walls doors toilet seat are unsanitary. All the floors and counters...

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5

The meat department is always putting old brown hamburger meat inside fresh meat. I am so tired of getting home to fix...

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5

Please bring bulk Organic pumpkin seeds back; I use to buy it all the time.
Thank you.

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Publix and Whole Foods Market Most Critical Reviews

Lowest rated reviews
1

I have gone to my local public for years now, and recently I had a very unpleasant experience. I had just broken my...

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1

I entered the store at 10:15 a.m. Saturday morning. The florist booth was empty. The vegetable aisle was empty. There wa...

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1

Publix on Fortune Road in Kissimmee, worst customer service expired food on shelves and the give you old bags from the...

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1

I just came back from Whole Foods where I purchase a "FRESH" turkey for 3 or 4 times what I would have paid for a frozen...

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Publix and Whole Foods Market Latest Reviews

Recent published reviews
1

The pharmacy manager at Publix 798 called security on me and then the store manager called the Police because the pharma...

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4

This was our third attempt ordering take out Pizza and sadly going to be awhile before we come back. For $1.00 per toppi...

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No votes

I want to make a complaint of a bad, lousy attention today in the store that is at 5855 w Oakland park blvd Lauderhill...

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1

Return Policy is not displayed on the website or hardly visible in the market with that said I mistakenly purchased the...

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Publix and Whole Foods Market Products and Services

Most reviewed product and services
  • Publix Manager (145 reviews)
  • Publix Customer Care (50 reviews)
  • Publix Cashier (41 reviews)
  • Whole Foods Market Customer Care (33 reviews)
  • Whole Foods Market Manager (24 reviews)
  • Whole Foods Market Deli Department (4 reviews)