Publix vs Whole Foods Market: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Publix and Whole Foods Market as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Publix

2.8

Whole Foods Market

2.2

Publix

Whole Foods Market

Publix and Whole Foods Market Overview

Total reviews

955

180

Company responses

Issues resolved

Publix was first mentioned on PissedConsumer on Jan 13, 2008 and since then this brand received 955 reviews. It is 775 reviews more than Whole Foods Market received since Jul 19, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Whole Foods Market customer support team than with Publix customer service.

Publix and Whole Foods Market Consumer Ratings

Rank

32 out of 720 in Food Stores category

100 out of 720 in Food Stores category

Customer service

27 in category

81 in category

Product or Service Quality

30 in category

66 in category

Price Affordability

83 in category

121 in category

According to consumer ratings and reviews, Publix ranks 68 points higher in the Food Stores category than Whole Foods Market. People gave Publix 2.4 stars for Customer service criterion in Food Stores category and it is 123 points higher than the worst rated brand in this category. At the same time, Whole Foods Market was rated 1.7 stars for Customer service criterion in this category and it is 69 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Publix has a higher rating than Whole Foods Market. Regarding Price Affordability criterion, consumers gave Publix 2.4 stars and it is 55% worse than other in category. Whole Foods Market however was rated 1.9 stars and it is 80% worse than other in category.

Publix and Whole Foods Market Rating Details

Customer service

2.4 (208 reviews)

1.7 (85 reviews)

Reviewer's quote

So I stopped at my not usual publix on old Peachtree Road on the way to pick up a cake card and champagne. All was find till I checked out. I insisted carrying the cake as it had writing on it and I wanted to make sure it didn’t smudge. I asked the cashier if someone could help me carry the...

Eva K

I have been a customer in Dallad since the first store opened. Everything has cheapened in quality. The chicken which used to be the best is now tough and tasteless...

Nikki M

Product or Service Quality

2.7 (181 reviews)

2.2 (72 reviews)

Reviewer's quote

it was not enough cashiers. shelves were empty bread over $3. Love Publix but not this time!!!!!

Rose L

...I took the Salmon back and went to customer service to return it. Michael, introduced himself to me as the supervisor. I told him I want to return the product...

PissedConsumer1626393

Price Affordability

2.4 (178 reviews)

1.9 (76 reviews)

Reviewer's quote

...At a store that prides itself on being the best service but a higher price, they are truly failing their customers. I am trying to figure our where to take my med supply because Publix is convenient as to where I shop. I think I am going to have to change this also..

James M

...They said that they would reduce the price, that did not happen the only thing that they reduce was the bananas and avocados. What a let down!..

PissedConsumer1207134

Publix and Whole Foods Market Pros and Cons

Pros

Good service people
Friendly
Location

Seafood and produce
Prepared foods dept
Most of the employees there

Cons

Customer service
Pharmacy
Extremely high prices

Bad customer service
Very rude
Extremely rude store employees

Publix and Whole Foods Market Most Positive Reviews

Top rated reviews

I will never shop in publix ever again for the sole reason of the way management treats their employees. I see some of...

The store on huron st chicago is filthy.ythe floors walls doors toilet seat are unsanitary. All the floors and counters...

Publix and Whole Foods Market Most Critical Reviews

Lowest rated reviews

I have gone to my local public for years now, and recently I had a very unpleasant experience. I had just broken my...

I entered the store at 10:15 a.m. Saturday morning. The florist booth was empty. The vegetable aisle was empty. There wa...

Publix and Whole Foods Market Latest Reviews

Recent published reviews

I ate 1 orange sherbet "pushem" and have been violently ill....nausea, diarrhea and bad stomach cramps. Have had these...

Read all 955 reviews

I was a loyal WFM customer before the Amazon buyout because it had humane policies, high social responsibility values, a...

Read all 180 reviews

Publix and Whole Foods Market Products and Services

Most reviewed product and services

Publix Manager (143 reviews)
Publix Cashier (41 reviews)
Publix Customer Care (39 reviews)

Whole Foods Market Customer Care (32 reviews)
Whole Foods Market Manager (23 reviews)
Whole Foods Market Deli Department (4 reviews)

How would you compare Publix vs Whole Foods Market?

Customer service

Product or Service Quality

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Anonymous Anonymous Jun 26 #1708254

Publix at 402 bad there is a lady at pharmacy her name is engela , she is the manger on that department she always gives nasty attitude to customers including me she has problem with people different color. Publix should not hired her

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