PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Publix and Whole Foods Market as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Publix
Whole Foods Market

Publix and Whole Foods Market Overview

Total reviews
958
183
Company responses
0
0
Issues resolved
1
1

Publix was first mentioned on PissedConsumer on Jan 13, 2008 and since then this brand received 958 reviews. It is 775 reviews more than Whole Foods Market received since Jul 19, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Whole Foods Market customer support team than with Publix customer service.

Publix and Whole Foods Market Consumer Ratings

Rank
39 out of 622 in Food Stores category
99 out of 622 in Food Stores category
Customer service
28 in category
83 in category
Product or Service Quality
29 in category
66 in category
Price Affordability
86 in category
122 in category

According to consumer ratings and reviews, Publix ranks 60 points higher in the Food Stores category than Whole Foods Market. People gave Publix 2.4 stars for Customer service criterion in Food Stores category and it is 123 points higher than the worst rated brand in this category. At the same time, Whole Foods Market was rated 1.7 stars for Customer service criterion in this category and it is 68 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Publix has a higher rating than Whole Foods Market. Regarding Price Affordability criterion, consumers gave Publix 2.4 stars and it is 56% worse than other in category. Whole Foods Market however was rated 1.9 stars and it is 80% worse than other in category.

Publix and Whole Foods Market Rating Details

Customer service
2.4 (210 reviews)
1.7 (87 reviews)
Reviewer's quote

...On numerous occasions I have been waiting in line for customer service. The employee has taken care of another person bypassing me. Well is ok Im in no hurry...

Leslie W

...She had an attitude and told ppl to take a card for a general customer service number. When I passed by her, mumbled to myself not so nice words that were not said directly to her. When I was leaving, she asked to speak to me and asked if I had a problem with her...

SedateHyena102
Product or Service Quality
2.7 (182 reviews)
2.2 (73 reviews)
Reviewer's quote

...At a store that prides itself on being the best service but a higher price, they are truly failing their customers. I am trying to figure our where to take my med supply because Publix is convenient as to where I shop. I think I am going to have to change this also..

James M

...I took the Salmon back and went to customer service to return it. Michael, introduced himself to me as the supervisor. I told him I want to return the product...

PissedConsumer1626393
Price Affordability
2.4 (179 reviews)
1.9 (78 reviews)
Reviewer's quote

Some might call this bait and switch, what you want is out of stock so you will just buy something else at full price. Second, their deli department is third world at best, get used to limited prepared foods available between 11:00 AM and 2:00 PM. Further, their prices march upward at a rate that...

PissedConsumer1732348

...They said that they would reduce the price, that did not happen the only thing that they reduce was the bananas and avocados. What a let down!..

PissedConsumer1207134

Publix and Whole Foods Market Pros and Cons

Pros
  • Good service people
  • Friendly
  • Location
  • Seafood and produce
  • Prepared foods dept
  • Most of the employees there
Cons
  • Customer service
  • Pharmacy
  • Extremely high prices
  • Bad customer service
  • Very rude
  • Extremely rude store employees

Publix and Whole Foods Market Most Positive Reviews

Top rated reviews
5

I will never shop in publix ever again for the sole reason of the way management treats their employees. I see some of...

5

The store on huron st chicago is filthy.ythe floors walls doors toilet seat are unsanitary. All the floors and counters...

Publix and Whole Foods Market Most Critical Reviews

Lowest rated reviews
1

I have gone to my local public for years now, and recently I had a very unpleasant experience. I had just broken my...

1

I entered the store at 10:15 a.m. Saturday morning. The florist booth was empty. The vegetable aisle was empty. There wa...

Publix and Whole Foods Market Latest Reviews

Recent published reviews
1

Bought a rotisserie chicken, got all the way, cut it open, about served it to my kids. When blood came out the bottom....

Read all 958 reviews
3

There was a prepared, individually wrapped Greek SALAD I bought all the time and LOVE. All of the sudden it is GONE....

Read all 183 reviews

Publix and Whole Foods Market Products and Services

Most reviewed product and services
  • Publix Manager (143 reviews)
  • Publix Cashier (41 reviews)
  • Publix Customer Care (39 reviews)
  • Whole Foods Market Customer Care (32 reviews)
  • Whole Foods Market Manager (23 reviews)
  • Whole Foods Market Deli Department (4 reviews)