PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Publix and The Fresh Market as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Publix
The Fresh Market

Publix and The Fresh Market Overview

Total reviews
955
98
Company responses
0
0
Issues resolved
1
1

Publix was first mentioned on PissedConsumer on Jan 13, 2008 and since then this brand received 955 reviews. It is 857 reviews more than The Fresh Market received since Jul 11, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with The Fresh Market customer support team than with Publix customer service.

Publix and The Fresh Market Consumer Ratings

Rank
32 out of 720 in Food Stores category
69 out of 720 in Food Stores category
Customer service
27 in category
62 in category
Product or Service Quality
30 in category
65 in category
Price Affordability
83 in category
93 in category

According to consumer ratings and reviews, Publix ranks 37 points higher in the Food Stores category than The Fresh Market. People gave Publix 2.4 stars for Customer service criterion in Food Stores category and it is 123 points higher than the worst rated brand in this category. At the same time, The Fresh Market was rated 1.9 stars for Customer service criterion in this category and it is 88 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Publix has a higher rating than The Fresh Market. Regarding Price Affordability criterion, consumers gave Publix 2.4 stars and it is 55% worse than other in category. The Fresh Market however was rated 2.3 stars and it is 61% worse than other in category.

Publix and The Fresh Market Rating Details

Customer service
2.4 (208 reviews)
1.9 (45 reviews)
Reviewer's quote

So I stopped at my not usual publix on old Peachtree Road on the way to pick up a cake card and champagne. All was find till I checked out. I insisted carrying the cake as it had writing on it and I wanted to make sure it didn’t smudge. I asked the cashier if someone could help me carry the...

Eva K

Just horrible customer service. Cashiers are mean. The meat cases are never stocked...

Kelly D
Product or Service Quality
2.7 (181 reviews)
2.2 (37 reviews)
Reviewer's quote

it was not enough cashiers. shelves were empty bread over $3. Love Publix but not this time!!!!!

Rose L

Most talked about food in the meat market is the marinated strip steak.The store on Glades Road and st rd 7 (Mission Bay Plaza)Well what used to be the most tender meat is now rawhide.The old men behind the counter are just happy to be away from their wives.. yet when we complain we get the rolled...

Bruce L
Price Affordability
2.4 (178 reviews)
2.3 (39 reviews)
Reviewer's quote

...At a store that prides itself on being the best service but a higher price, they are truly failing their customers. I am trying to figure our where to take my med supply because Publix is convenient as to where I shop. I think I am going to have to change this also..

James M

...We hear rumors your employees cannot afford your prices either, and that at the end of the day unsold food is "donated" to charity. Frankly, as customers, we feel the same. We would have loved to buy more of your prepared food, as we reside nearby, but it is overpriced and we cannot afford it...

Dennis D

Publix and The Fresh Market Pros and Cons

Pros
  • Good service people
  • Friendly
  • Location
  • Prepared meals
  • Meat department
  • Food
Cons
  • Customer service
  • Pharmacy
  • Extremely high prices
  • Terrible customer service
  • Being ripped off
  • What i mentioned earlier

Publix and The Fresh Market Most Positive Reviews

Top rated reviews
5

I will never shop in publix ever again for the sole reason of the way management treats their employees. I see some of...

5

Can you see anything wrong in this picture ?

Publix and The Fresh Market Most Critical Reviews

Lowest rated reviews
1

I have gone to my local public for years now, and recently I had a very unpleasant experience. I had just broken my...

1

Went in looking for the over priced Cavit Pigno Grigio AGAIN. OUT OF STOCK AGAIN! ALSO out of the very simple cinnamon...

Publix and The Fresh Market Latest Reviews

Recent published reviews
5

I ate 1 orange sherbet "pushem" and have been violently ill....nausea, diarrhea and bad stomach cramps. Have had these...

Read all 955 reviews
2.5

.12/6/2019
To whom it may concern,
On 11/27/2019 I purchased a turducken for thanksgiving. On the 28th I cooked it accordi...

Read all 98 reviews

Publix and The Fresh Market Products and Services

Most reviewed product and services
  • Publix Manager (143 reviews)
  • Publix Cashier (41 reviews)
  • Publix Customer Care (39 reviews)
  • The Fresh Market Customer Care (13 reviews)
  • The Fresh Market Meat Department (7 reviews)
  • The Fresh Market Meat (6 reviews)