PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Publix and The Fresh Market as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Publix
The Fresh Market

Publix and The Fresh Market Overview

Total reviews
958
102
Company responses
0
0
Issues resolved
1
1

Publix was first mentioned on PissedConsumer on Jan 13, 2008 and since then this brand received 958 reviews. It is 856 reviews more than The Fresh Market received since Jul 11, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with The Fresh Market customer support team than with Publix customer service.

Publix and The Fresh Market Consumer Ratings

Rank
38 out of 622 in Food Stores category
66 out of 622 in Food Stores category
Customer service
28 in category
61 in category
Product or Service Quality
28 in category
62 in category
Price Affordability
85 in category
93 in category

According to consumer ratings and reviews, Publix ranks 28 points higher in the Food Stores category than The Fresh Market. People gave Publix 2.4 stars for Customer service criterion in Food Stores category and it is 122 points higher than the worst rated brand in this category. At the same time, The Fresh Market was rated 2 stars for Customer service criterion in this category and it is 89 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Publix has a higher rating than The Fresh Market. Regarding Price Affordability criterion, consumers gave Publix 2.4 stars and it is 56% worse than other in category. The Fresh Market however was rated 2.3 stars and it is 61% worse than other in category.

Publix and The Fresh Market Rating Details

Customer service
2.4 (210 reviews)
2 (48 reviews)
Reviewer's quote

...On numerous occasions I have been waiting in line for customer service. The employee has taken care of another person bypassing me. Well is ok Im in no hurry...

Leslie W

Just horrible customer service. Cashiers are mean. The meat cases are never stocked...

Kelly D
Product or Service Quality
2.7 (182 reviews)
2.2 (40 reviews)
Reviewer's quote

...At a store that prides itself on being the best service but a higher price, they are truly failing their customers. I am trying to figure our where to take my med supply because Publix is convenient as to where I shop. I think I am going to have to change this also..

James M

...Several discussions with the store manager never got me anything but lip service. If this happens again I will never set foot in your stores again. The Whole Foods people are always happy to help me...

Caralee
Price Affordability
2.4 (179 reviews)
2.3 (41 reviews)
Reviewer's quote

Some might call this bait and switch, what you want is out of stock so you will just buy something else at full price. Second, their deli department is third world at best, get used to limited prepared foods available between 11:00 AM and 2:00 PM. Further, their prices march upward at a rate that...

PissedConsumer1732348

...But some of the items I enjoy are priced the same as 6 months ago but quantity iand size is cut by 30%. Example 6 months ago you could purchase 6 Large croissants for $3. 99...

Stephen A

Publix and The Fresh Market Pros and Cons

Pros
  • Good service people
  • Friendly
  • Location
  • Prepared meals
  • Meat department
  • Food
Cons
  • Customer service
  • Pharmacy
  • Extremely high prices
  • Terrible customer service
  • What i mentioned earlier
  • Being ripped off

Publix and The Fresh Market Most Positive Reviews

Top rated reviews
5

I will never shop in publix ever again for the sole reason of the way management treats their employees. I see some of...

5

Can you see anything wrong in this picture ?

Publix and The Fresh Market Most Critical Reviews

Lowest rated reviews
1

I have gone to my local public for years now, and recently I had a very unpleasant experience. I had just broken my...

1

Went in looking for the over priced Cavit Pigno Grigio AGAIN. OUT OF STOCK AGAIN! ALSO out of the very simple cinnamon...

Publix and The Fresh Market Latest Reviews

Recent published reviews
1

Bought a rotisserie chicken, got all the way, cut it open, about served it to my kids. When blood came out the bottom....

Read all 958 reviews

I don't look forward to dealing with the unfriendly gentleman in the meat department.

Read all 102 reviews

Publix and The Fresh Market Products and Services

Most reviewed product and services
  • Publix Manager (143 reviews)
  • Publix Cashier (41 reviews)
  • Publix Customer Care (39 reviews)
  • The Fresh Market Customer Care (14 reviews)
  • The Fresh Market Meat Department (7 reviews)
  • The Fresh Market Meat (6 reviews)