PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uncle Bobs and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uncle Bobs
Public Storage

Uncle Bobs and Public Storage Overview

Total reviews 106 996
Company responses 0 0
Issues resolved 0 4

Uncle Bobs and Public Storage Consumer Ratings

Rank
86 out of 1058 in Transportation and Logistics category
73 out of 594 in Moving and Storage category
Customer service
87 in category
65 in category
Product or Service Quality
60 in category
56 in category
Exchange, Refund and Cancellation Policy
49 in category
45 in category
Price Affordability
118 in category
80 in category

Uncle Bobs and Public Storage Rating Details

Customer service
1.7 (34 reviews)
1.5 (393 reviews)
Reviewer's quote

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

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...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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Product or Service Quality
2.2 (26 reviews)
1.7 (346 reviews)
Reviewer's quote

Beyond dissatisfied and disgusted with Tarshika's level of professionalism and customer service skills. Then to find out that she's a manager at the location baffled me. Someone needs to do something about that woman's attitude...

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...Lowes sale receipts have cryptic descriptions which makes it difficult to align it to a specific product. No receipt returns are heaven! There are several shortcomings to this policy. Not all purchases are made with credit cards...

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Exchange, Refund and Cancellation Policy
2.2 (19 reviews)
1.4 (282 reviews)
Reviewer's quote

...I closed the account over the weekend and asked when would I receive a refund for the difference. I was told over the phone they do not refund the difference (nobody does that). I couldn't care less what other companies do or don't do; I used Uncle Bob's...

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I rented a storage unit but after my money was taken I was denied access and told that my money would be refunded in the mail. I never received a refund nor was I ever given the storage unit. This was simple fraud and theft...

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Price Affordability
1.9 (18 reviews)
1.6 (317 reviews)
Reviewer's quote

Called to price some storage units,had a great experience. they have great customer service, the young lady that helped me said her name was Haily Johnson ..

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They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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Uncle Bobs and Public Storage Pros and Cons

Pros
  • Previous owner
  • Hailey
  • Apparently reasonable rate
  • Move in rate
  • Manger at move in was good
Cons
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager
  • Customer service
  • Fees
  • Rate increases

Uncle Bobs and Public Storage Most Positive Reviews

Top rated reviews
5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

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5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

When I went on their site to change my credit card info for my autopay, I inadvertantly cancelled autopay. Discovered...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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Uncle Bobs and Public Storage Most Critical Reviews

Lowest rated reviews
1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

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1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

some1 stoled my stuff over the top of the roof and they won't cover it because they didn't break the door they went...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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Uncle Bobs and Public Storage Latest Reviews

Recent published reviews
No votes

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

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4

I have been dealing with your Coconut Creek, FL location, on Wiles Road, more specifically a young Lady by the name of C...

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No votes

I tried to speak with them after being there so many years but they are too stupid to understand human decency. I guess...

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4

I ask them to set up auto pay two months ago and they did not know my account has a late fee and a lien am really upset...

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Uncle Bobs and Public Storage Products and Services

Most reviewed product and services
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)
  • Public Storage Storage Unit (473 reviews)
  • Public Storage Customer Care (148 reviews)
  • Public Storage Manager (64 reviews)