Uhaul vs Public Storage: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uhaul and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Start a new comparison

Uhaul

1.5

Public Storage

1.6

Uhaul

Public Storage

Uhaul and Public Storage Overview

Total reviews

935

929

Company responses

Issues resolved

Uhaul was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 935 reviews. It is 6 reviews more than Public Storage received since Jun 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Uhaul customer support team than with Public Storage customer service.

Uhaul and Public Storage Consumer Ratings

Rank

131 out of 1509 in Transportation and Logistics category

69 out of 712 in Moving and Storage category

Customer service

126 in category

60 in category

Reliability

79 in category

43 in category

Product or Service Quality

101 in category

51 in category

Uhaul and Public Storage Rating Details

Customer service

1.2 (342 reviews)

1.5 (347 reviews)

Reviewer's quote

...The people that work there could also use some customer service training. Overall not a good store. Thumbs down to Uhaul...

Korynn

...helpful, You keep your place of employment very clean and inviting, You answered all of my questions I give you 5 stars I want to go unlimited based on your customer service and patience alone you ladies are amazing and Heaven sent Thank You Public Storage for these ladies, Thank You Ladies for the great accommodations I...

jennifer c

Reliability

1.3 (293 reviews)

1.4 (253 reviews)

Reviewer's quote

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

Donnamae

They will raise your rates at any time even though you have a contract. They don't care about your stuff in storage or there customers.

Velia

Product or Service Quality

1.4 (280 reviews)

1.7 (309 reviews)

Reviewer's quote

...The costumer service sucks!!!! This *** transferred me to the claims department after I told her Ive already spoke to them but she was too lazy to deal with me . Im taking this to the news . Anyone else a victim of theft via uhaul storage comment on this...

Terryann M

...When the public storage employee took my information he intentionally input my driver's license number wrong so the customer service line refuses to help me. This is a scam and a catch-22..

Alexina

Uhaul and Public Storage Pros and Cons

Pros

Truck
Precision automotive ceres ca kayla
Local location

Manger at move in was good
Customer service and price at begining
Apparently reasonable rate

Cons

Customer service
Service
Uhaul does not own up to their mistakes

Customer service
Fees
Rate increases

Uhaul and Public Storage Most Positive Reviews

Top rated reviews

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

Uhaul and Public Storage Most Critical Reviews

Lowest rated reviews

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

Uhaul and Public Storage Latest Reviews

Recent published reviews

This company have their employees stealing peoples things and then when your stuff goes missing they tell you they are n...

Read all 935 reviews

When I called to set up my automatic payment for my storage in Las Vegas on Charleston Boulevard, I was told that they...

Read all 929 reviews

Uhaul and Public Storage Products and Services

Most reviewed product and services

Uhaul Truck Rental (307 reviews)
Uhaul Trailer Rental (79 reviews)
Uhaul Customer Care (77 reviews)

Public Storage Storage Unit (463 reviews)
Public Storage Customer Care (136 reviews)
Public Storage Manager (63 reviews)

How would you compare Uhaul vs Public Storage?

Customer service

Product or Service Quality

I have something else to compare

I have read and agree to the Pissed Consumer Terms of Service

Share your opinion

Anonymous U Haul is Better Nov 04, 2018 #1592080

U Haul is a much better company to deal with, when it comes to rate increases with a storage unit.

1 0

Anonymous leeanne Jun 09, 2018 #1497155

Uhaul is a much better company to deal with when it comes to rate increases with a storage unit. Yes, uhaul raises their rates every six months as well, but not in such large increments as Public Storage.

My recommendation would be to do your research and go with a storage place that me be a little higher at the beginning but they don't raise their rates every six. Especially if your planning on renting a storage unit for any length of time.

1 0