PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uhaul and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uhaul
Public Storage

Uhaul and Public Storage Overview

Total reviews 989 1017
Company responses 0 0
Issues resolved 11 4

Uhaul and Public Storage Consumer Ratings

Rank
152 out of 1017 in Transportation and Logistics category
73 out of 595 in Moving and Storage category
Customer service
145 in category
63 in category
Reliability
102 in category
50 in category
Product or Service Quality
112 in category
54 in category
Price Affordability
138 in category
81 in category

Uhaul and Public Storage Rating Details

Customer service
1.3 (377 reviews)
1.5 (404 reviews)
Reviewer's quote

...I called in to lodge a complaint that took me 15 mins got a lady who said I needed to call customer service and she gave me a direct number. That number didn't even work. So we are not late for a delivery and this company has wasted a ton of my time...

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It's impossible to reach a human being when calling Public Storage customer service, just a series of recording prompts/loops. When I spoke to a PS employee trying to collect money, she stated that Public Storage INC. Does not/Cannot/Would not offer ANY Public Storage renters ANY assistance or help...

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Reliability
1.3 (321 reviews)
1.4 (296 reviews)
Reviewer's quote

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

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These thieves are insane. I do everything on my note 9 phone. So everything I do and send and see all comes from one central place - my phone. Yet when I tried to cancel on the 28th i was told I needed to call. So I tried and got the answering machine. So I left the info they said they needed. A...

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Product or Service Quality
1.4 (307 reviews)
1.7 (357 reviews)
Reviewer's quote

...Uhaul show lack of organization and lack of interest to preserve the good service..

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...Thought customer service meant dealing with the customer. Apearantly I'm wrong..

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Price Affordability
1.7 (298 reviews)
1.6 (324 reviews)
Reviewer's quote

...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

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They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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Uhaul and Public Storage Pros and Cons

Pros
  • Making a reservation on line
  • Ease of location
  • Disliked unwillingness to resolve issues dropping the ball
  • Customer service and price at begining
  • Apparently reasonable rate
  • Move in rate
Cons
  • Customer service
  • Service
  • Constant mistakes
  • Customer service
  • Fees
  • Rate increases

Uhaul and Public Storage Most Positive Reviews

Top rated reviews
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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Uhaul and Public Storage Most Critical Reviews

Lowest rated reviews
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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Uhaul and Public Storage Latest Reviews

Recent published reviews
2.2

You guys let someone else use my card and i wasnt present...i asked for my money back and a rep stated they would put...

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1

These thieves are insane. I do everything on my note 9 phone. So everything I do and send and see all comes from one...

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1

I reserved my truck 1 month before I needed to use it. I paid in advance requested where I would like to pick it up. I...

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1

Ive been tryna pay my bill since Tuesday nobody was there and now Im late

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Uhaul and Public Storage Products and Services

Most reviewed product and services
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (81 reviews)
  • Uhaul Truck Rental Booking (39 reviews)
  • Public Storage Storage Unit (476 reviews)
  • Public Storage Manager (65 reviews)
  • Public Storage Self-storage Storage Unit (49 reviews)