PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uhaul and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uhaul
Public Storage

Uhaul and Public Storage Overview

Total reviews 979 997
Company responses 0 0
Issues resolved 11 4

Uhaul and Public Storage Consumer Ratings

Rank
148 out of 1063 in Transportation and Logistics category
73 out of 600 in Moving and Storage category
Customer service
135 in category
64 in category
Reliability
95 in category
51 in category
Product or Service Quality
110 in category
56 in category
Price Affordability
130 in category
80 in category

Uhaul and Public Storage Rating Details

Customer service
1.3 (370 reviews)
1.5 (394 reviews)
Reviewer's quote

When I emailed customer service to ask for some sort of compensation for all the additional cost, I was told they would refund our deposit of $50. 00 what a joke!! Doug Rayburn was the customer service agent that responded with that. He said that was all he could do, and asked me to continue being...

Read full review

...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

Read full review
Reliability
1.3 (315 reviews)
1.4 (286 reviews)
Reviewer's quote

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

Read full review

I have to 10×10 units. Going rate for those are $117.00. I'm being charged $269.0 and $286.00. For two months I have been trying to talk to someone about lowering my rent, instead I got a notice that my rent is going up, again, for the second time this year.I lost my job, I'm a senior citizen and...

Read full review
Product or Service Quality
1.4 (302 reviews)
1.7 (346 reviews)
Reviewer's quote

...We were on hold with customer service for over an hour and no one answered. We then pulled over and got a hotel in the hopes that we could reach them via online chat or through the online roadside assistance help center. No response...

Read full review

...Lowes sale receipts have cryptic descriptions which makes it difficult to align it to a specific product. No receipt returns are heaven! There are several shortcomings to this policy. Not all purchases are made with credit cards...

Read full review
Price Affordability
1.7 (294 reviews)
1.6 (317 reviews)
Reviewer's quote

...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

Read full review

They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

Read full review

Uhaul and Public Storage Pros and Cons

Pros
  • Making a reservation on line
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
  • Apparently reasonable rate
  • Move in rate
  • Manger at move in was good
Cons
  • Customer service
  • Service
  • Constant mistakes
  • Customer service
  • Fees
  • Rate increases

Uhaul and Public Storage Most Positive Reviews

Top rated reviews
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

Read full review
5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

Read full review
5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

Read full review
5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

Read full review

Uhaul and Public Storage Most Critical Reviews

Lowest rated reviews
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

Read full review
1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

Read full review
1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

Read full review
1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

Read full review

Uhaul and Public Storage Latest Reviews

Recent published reviews
4.3

We put in the amount of gas it called for and when we went to turn it in they still charged us for gas and that is not...

Read full review
1

I was skeptical about moving into the storage space and when I did make the decision to get into the storage unit I was...

Read full review
1.3

My unboxes where scheduled for delivery on 8/4. I was told they hadnt even shipped them to our new city.We got them 2...

Read full review
4

I have been dealing with your Coconut Creek, FL location, on Wiles Road, more specifically a young Lady by the name of C...

Read full review

Uhaul and Public Storage Products and Services

Most reviewed product and services
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (78 reviews)
  • Public Storage Storage Unit (474 reviews)
  • Public Storage Customer Care (148 reviews)
  • Public Storage Manager (64 reviews)