PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Public Storage and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Public Storage
Uhaul

Public Storage and Uhaul Overview

Total reviews 1019 989
Company responses 0 0
Issues resolved 4 11

Public Storage and Uhaul Consumer Ratings

Rank
73 out of 595 in Moving and Storage category
152 out of 1011 in Transportation and Logistics category
Customer service
63 in category
144 in category
Product or Service Quality
54 in category
111 in category
Price Affordability
81 in category
137 in category
Reliability
50 in category
102 in category

Public Storage and Uhaul Rating Details

Customer service
1.5 (406 reviews)
1.3 (377 reviews)
Reviewer's quote

It's impossible to reach a human being when calling Public Storage customer service, just a series of recording prompts/loops. When I spoke to a PS employee trying to collect money, she stated that Public Storage INC. Does not/Cannot/Would not offer ANY Public Storage renters ANY assistance or help...

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...I called in to lodge a complaint that took me 15 mins got a lady who said I needed to call customer service and she gave me a direct number. That number didn't even work. So we are not late for a delivery and this company has wasted a ton of my time...

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Product or Service Quality
1.7 (359 reviews)
1.4 (307 reviews)
Reviewer's quote

...Thought customer service meant dealing with the customer. Apearantly I'm wrong..

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...Uhaul show lack of organization and lack of interest to preserve the good service..

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Price Affordability
1.5 (326 reviews)
1.7 (298 reviews)
Reviewer's quote

They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

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Reliability
1.4 (297 reviews)
1.3 (321 reviews)
Reviewer's quote

These thieves are insane. I do everything on my note 9 phone. So everything I do and send and see all comes from one central place - my phone. Yet when I tried to cancel on the 28th i was told I needed to call. So I tried and got the answering machine. So I left the info they said they needed. A...

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Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

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Public Storage and Uhaul Pros and Cons

Pros
  • Customer service and price at begining
  • Apparently reasonable rate
  • Move in rate
  • Making a reservation on line
  • Ease of location
  • Disliked unwillingness to resolve issues dropping the ball
Cons
  • Customer service
  • Fees
  • Rate increases
  • Customer service
  • Service
  • Constant mistakes

Public Storage and Uhaul Most Positive Reviews

Top rated reviews
5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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Public Storage and Uhaul Most Critical Reviews

Lowest rated reviews
1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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Public Storage and Uhaul Latest Reviews

Recent published reviews
No votes

Reset password won't let me recover please help

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2.2

You guys let someone else use my card and i wasnt present...i asked for my money back and a rep stated they would put...

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1

My name is Scott Murphy I'm running a unit 04 to D at the Hypoluxo and in Lantana I got a unit 1 month ago on the 10th...

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1

I reserved my truck 1 month before I needed to use it. I paid in advance requested where I would like to pick it up. I...

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Public Storage and Uhaul Products and Services

Most reviewed product and services
  • Public Storage Storage Unit (476 reviews)
  • Public Storage Manager (65 reviews)
  • Public Storage Self-storage Storage Unit (49 reviews)
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (81 reviews)
  • Uhaul Truck Rental Booking (39 reviews)