PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Public Storage and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Public Storage
Uhaul

Public Storage and Uhaul Overview

Total reviews
924
931
Company responses
0
0
Issues resolved
3
10

Uhaul was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 931 reviews. It is 7 reviews more than Public Storage received since Jun 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Uhaul customer support team than with Public Storage customer service.

Public Storage and Uhaul Consumer Ratings

Rank
69 out of 900 in Moving and Storage category
135 out of 1689 in Transportation and Logistics category
Customer service
58 in category
126 in category
Product or Service Quality
49 in category
100 in category
Staff
39 in category
86 in category

Public Storage and Uhaul Rating Details

Customer service
1.5 (346 reviews)
1.2 (339 reviews)
Reviewer's quote

...helpful, You keep your place of employment very clean and inviting, You answered all of my questions I give you 5 stars I want to go unlimited based on your customer service and patience alone you ladies are amazing and Heaven sent Thank You Public Storage for these ladies, Thank You Ladies for the great accommodations I...

jennifer c

...She was inconsiderate and gave us horrible customer service. They gave me the wrong trailer for my sports car (after I gave them the model and make). I had a deadline to drive across the country...

Christina F
Product or Service Quality
1.7 (308 reviews)
1.4 (277 reviews)
Reviewer's quote

...permitted and I jump and let her know did you have a camera first wach your camera and later jump she is very roud do not manners to give customer service to the client this is storage units in Arville st in Las Vegas...

Miguel H

I called customer service 3 times because they hung up on me twice over 2 hours. They finally gave me a $25 credit after I spoke with 8 people. Then they lied to me when they told me the truck had to be back by 7 PM when I called customer service and they said it didn’t have to be back until the...

PissedConsumer1611577
Staff
1.8 (288 reviews)
1.4 (268 reviews)
Reviewer's quote

...The staff at the facility told us no adjustments could be made even though we were unable to make use of the unit we had reserved and rented. Public Storage got $142. 99 from us, while we got nothing from Public Storage...

Brian d

The colmar location has a rude staff that is clueless about installing hitches. They talk a good game, but have no idea. I want to a different location and was advised not to install a hitch on my make/model vehicle (BMW) because it won't fit properly..

PissedConsumer1597402

Public Storage and Uhaul Pros and Cons

Pros
  • Manger at move in was good
  • Customer service and price at begining
  • Office manager
  • Truck
  • Local location
  • Equipment
Cons
  • Customer service
  • Fees
  • Rate increases
  • Customer service
  • Service
  • Uhaul does not own up to their mistakes

Public Storage and Uhaul Most Positive Reviews

Top rated reviews
5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

Public Storage and Uhaul Most Critical Reviews

Lowest rated reviews
1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

Public Storage and Uhaul Latest Reviews

Recent published reviews
1

I rented a unit on Philips hwy in Jax, Fl which is supposed to be climate control. Well I guess the rats and roaches...

Read all 924 reviews

my
back
was
broke

Read all 931 reviews

Public Storage and Uhaul Products and Services

Most reviewed product and services
  • Public Storage Storage Unit (462 reviews)
  • Public Storage Customer Care (134 reviews)
  • Public Storage Manager (63 reviews)
  • Uhaul Truck Rental (307 reviews)
  • Uhaul Trailer Rental (79 reviews)
  • Uhaul Customer Care (77 reviews)