Public Storage vs Uhaul: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Public Storage and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Public Storage

1.6

Uhaul

1.5

Public Storage

Uhaul

Public Storage and Uhaul Overview

Total reviews

924

931

Company responses

Issues resolved

Uhaul was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 931 reviews. It is 7 reviews more than Public Storage received since Jun 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Uhaul customer support team than with Public Storage customer service.

Public Storage and Uhaul Consumer Ratings

Rank

69 out of 900 in Moving and Storage category

135 out of 1689 in Transportation and Logistics category

Customer service

58 in category

126 in category

Product or Service Quality

49 in category

100 in category

Staff

39 in category

86 in category

Public Storage and Uhaul Rating Details

Customer service

1.5 (346 reviews)

1.2 (339 reviews)

Reviewer's quote

...helpful, You keep your place of employment very clean and inviting, You answered all of my questions I give you 5 stars I want to go unlimited based on your customer service and patience alone you ladies are amazing and Heaven sent Thank You Public Storage for these ladies, Thank You Ladies for the great accommodations I...

jennifer c

...She was inconsiderate and gave us horrible customer service. They gave me the wrong trailer for my sports car (after I gave them the model and make). I had a deadline to drive across the country...

Christina F

Product or Service Quality

1.7 (308 reviews)

1.4 (277 reviews)

Reviewer's quote

...permitted and I jump and let her know did you have a camera first wach your camera and later jump she is very roud do not manners to give customer service to the client this is storage units in Arville st in Las Vegas...

Miguel H

I called customer service 3 times because they hung up on me twice over 2 hours. They finally gave me a $25 credit after I spoke with 8 people. Then they lied to me when they told me the truck had to be back by 7 PM when I called customer service and they said it didn’t have to be back until the...

PissedConsumer1611577

Staff

1.8 (288 reviews)

1.4 (268 reviews)

Reviewer's quote

...The staff at the facility told us no adjustments could be made even though we were unable to make use of the unit we had reserved and rented. Public Storage got $142. 99 from us, while we got nothing from Public Storage...

Brian d

The colmar location has a rude staff that is clueless about installing hitches. They talk a good game, but have no idea. I want to a different location and was advised not to install a hitch on my make/model vehicle (BMW) because it won't fit properly..

PissedConsumer1597402

Public Storage and Uhaul Pros and Cons

Pros

Manger at move in was good
Customer service and price at begining
Office manager

Truck
Local location
Equipment

Cons

Customer service
Fees
Rate increases

Customer service
Service
Uhaul does not own up to their mistakes

Public Storage and Uhaul Most Positive Reviews

Top rated reviews

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

Public Storage and Uhaul Most Critical Reviews

Lowest rated reviews

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

Public Storage and Uhaul Latest Reviews

Recent published reviews

I rented a unit on Philips hwy in Jax, Fl which is supposed to be climate control. Well I guess the rats and roaches...

Read all 924 reviews

my
back
was
broke

Read all 931 reviews

Public Storage and Uhaul Products and Services

Most reviewed product and services

Public Storage Storage Unit (462 reviews)
Public Storage Customer Care (134 reviews)
Public Storage Manager (63 reviews)

Uhaul Truck Rental (307 reviews)
Uhaul Trailer Rental (79 reviews)
Uhaul Customer Care (77 reviews)

How would you compare Public Storage vs Uhaul?

Customer service

Product or Service Quality

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Share your opinion

Anonymous U Haul is Better Nov 04, 2018 #1592080

U Haul is a much better company to deal with, when it comes to rate increases with a storage unit.

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Anonymous leeanne Jun 09, 2018 #1497155

Uhaul is a much better company to deal with when it comes to rate increases with a storage unit. Yes, uhaul raises their rates every six months as well, but not in such large increments as Public Storage.

My recommendation would be to do your research and go with a storage place that me be a little higher at the beginning but they don't raise their rates every six. Especially if your planning on renting a storage unit for any length of time.

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