PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Public Storage and Storage Sense as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Public Storage
Storage Sense

Public Storage and Storage Sense Overview

Total reviews
977
0
Company responses
0
0
Issues resolved
4
0

Public Storage and Storage Sense Consumer Ratings

Rank
74 out of 580 in Moving and Storage category
483 out of 580 in Moving and Storage category
Customer service
63 in category
No votes
Product or Service Quality
54 in category
No votes
Price Affordability
78 in category
No votes
Reliability
48 in category
No votes

Public Storage and Storage Sense Rating Details

Customer service
1.5 (376 reviews)
No votes
Reviewer's quote

... to as high as up to company ladder as I can go otherwise I will be filing a lawsuit because no way was this in any way shape or form professional manners for customer service....

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No items

Product or Service Quality
1.7 (335 reviews)
No votes
Reviewer's quote

Your customer service representative, Jasmine Jones, was very accommodating, cordial and helpful on March 5, 2020 when I visited your facility at 4811 N. University Drive, in Fort Lauderdale, Florida. She carefully assessed my needs/request and tendered complete customer satisfaction...

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No items

Price Affordability
1.6 (305 reviews)
No votes
Reviewer's quote

...If you have rented for over 3 years, you will be shocked at the price increase. You need to move on from this company. The procedures are company wide, so do not be surprised that each location is basically the same...

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No items

Reliability
1.4 (276 reviews)
No votes
Reviewer's quote

I had 3 units for less than one month, paid upfront when I rented and prior to one month, though I was on autopay with my credit card, got an email that they put a lien on my property in one unit for $38 bill though they were supposed to automatically charge my credit card. I go no prior...

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No items

Public Storage and Storage Sense Pros and Cons

Pros
  • Manger at move in was good
  • Customer service and price at begining
  • Apparently reasonable rate
No votes
Cons
  • Customer service
  • Fees
  • Price increase
No votes

Public Storage and Storage Sense Most Positive Reviews

Top rated reviews
5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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No votes
5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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No votes

Public Storage and Storage Sense Most Critical Reviews

Lowest rated reviews
1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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No votes
1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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No votes

Public Storage and Storage Sense Latest Reviews

Recent published reviews
1

Public Storage retaliation? I complained by email to Public Storage about them threatening customers with auction if...

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No votes
1.1

I had 3 units for less than one month, paid upfront when I rented and prior to one month, though I was on autopay with m...

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No votes

Public Storage and Storage Sense Products and Services

Most reviewed product and services
  • Public Storage Storage Unit (470 reviews)
  • Public Storage Customer Care (145 reviews)
  • Public Storage Manager (63 reviews)