PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Simply Self Storage and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Simply Self Storage
Public Storage

Simply Self Storage and Public Storage Overview

Total reviews
62
987
Company responses
0
0
Issues resolved
0
4

Simply Self Storage and Public Storage Consumer Ratings

Rank
81 out of 576 in Moving and Storage category
74 out of 576 in Moving and Storage category
Customer service
69 in category
64 in category
Reliability
46 in category
49 in category
Price Affordability
75 in category
77 in category
Value for money
45 in category
54 in category

Simply Self Storage and Public Storage Rating Details

Customer service
1.5 (30 reviews)
1.5 (385 reviews)
Reviewer's quote

Forest Park , Ohio Ericka Dufresne is by far one of the rudest Customer Service / Mgrs. I Have EVER encountered in any of my Business Transactions. Instead of handling a Simply Storage issue with POISE and PROFESSIONALISM she reverted to yelling and screaming at me "TOTALLY OUT OF CONTROL" as well...

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...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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Reliability
1.5 (26 reviews)
1.4 (281 reviews)
Reviewer's quote

On 9/23/19 my sister text me that she received a call from SSS to come in asap. My sister said the associate told her when I returned to work a few days ago I saw the lock cut my mother had a unit across from my sister she did not call my mother only my sister. 1. If you saw it when you returned to...

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IThey cut my lock even though I paid to force me to buy a 20 lock

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Price Affordability
1.6 (24 reviews)
1.6 (311 reviews)
Reviewer's quote

They are running a bait and switch scam where they will give you a decent price to begin with and then increase your rate every 6 months. They have hit me with 2 increases and each time I asked to get it straightened out they have denied it. I even switched units to try to save money(supposedly)...

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...If you have rented for over 3 years, you will be shocked at the price increase. You need to move on from this company. The procedures are company wide, so do not be surprised that each location is basically the same...

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Value for money
1.8 (23 reviews)
1.5 (277 reviews)
Reviewer's quote

...I dont understand why i havent recieved back any of my money,$180 a month is terrible. Leaves come under the door. Looks like someone was trying to break in the storge...

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...I feel like they are holding my unit and extorting more money than I agreed to pay..

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Simply Self Storage and Public Storage Pros and Cons

Pros
  • Staff is friendly and nice to me
  • Location
  • Clean
  • Apparently reasonable rate
  • Move in rate
  • Manger at move in was good
Cons
  • Would not recommend
  • Employees and management deceitfulness and attitude
  • Stuff being stolen
  • Customer service
  • Fees
  • Price increase

Simply Self Storage and Public Storage Most Positive Reviews

Top rated reviews
5

My experience thus far is excellent. Matt Lemons is amazing. Due to my busy work schedule, I forgot to call about my...

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5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

I need next week to pay my unit

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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Simply Self Storage and Public Storage Most Critical Reviews

Lowest rated reviews
1

Eight months of prepaid rent on two storage units are being kept on a month to month lease agreement. This company is...

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1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

simply self storage bought the uncle bobs storage I had rented at for 3 years,first rent was raised,then no one ever in...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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Simply Self Storage and Public Storage Latest Reviews

Recent published reviews
1

On 9/23/19 my sister text me that she received a call from SSS to come in asap. My sister said the associate told her...

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1.6

I was told that I would not get a any late do to cov19

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No votes

I am having a difficult time trying to pay my bill online

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No votes

I need to be let in. My purse my car keys my hotel Keys everything is upstairs and I'm locked out and cannot get back...

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Simply Self Storage and Public Storage Products and Services

Most reviewed product and services
  • Simply Self Storage Storage Unit (19 reviews)
  • Simply Self Storage Customer Care (7 reviews)
  • Public Storage Storage Unit (472 reviews)
  • Public Storage Customer Care (146 reviews)
  • Public Storage Manager (64 reviews)