PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Simply Self Storage and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Simply Self Storage
Public Storage

Simply Self Storage and Public Storage Overview

Total reviews 61 1002
Company responses 0 0
Issues resolved 0 4

Simply Self Storage and Public Storage Consumer Ratings

Rank
90 out of 607 in Moving and Storage category
73 out of 607 in Moving and Storage category
Customer service
No votes
63 in category
Reliability
No votes
49 in category
Price Affordability
No votes
78 in category
Value for money
No votes
55 in category

Simply Self Storage and Public Storage Rating Details

Customer service
No votes
1.5 (397 reviews)
Reviewer's quote

Forest Park , Ohio Ericka Dufresne is by far one of the rudest Customer Service / Mgrs. I Have EVER encountered in any of my Business Transactions. Instead of handling a Simply Storage issue with POISE and PROFESSIONALISM she reverted to yelling and screaming at me "TOTALLY OUT OF CONTROL" as well...

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...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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Reliability
No votes
1.4 (288 reviews)
Reviewer's quote

DO NOT RENT FROM THIS LOCATION!They are negligent and dont keep the property secure. Lazy people work here and dont take care of the simplest problems - then people get broken into! There are currently 2 cuts in the fence to allow ANY POS criminal in to steal your valuables...they dont care! They...

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They will not leave me alone! Constantly Harassing me!!!!!!!!

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Price Affordability
No votes
1.6 (319 reviews)
Reviewer's quote

They are running a bait and switch scam where they will give you a decent price to begin with and then increase your rate every 6 months. They have hit me with 2 increases and each time I asked to get it straightened out they have denied it. I even switched units to try to save money(supposedly)...

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They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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Value for money
No votes
1.5 (283 reviews)
Reviewer's quote

...6/29/20 I will report this to FTC and my attorney because you do not wait 8 months later to collect on invalid charges during this pandemic to gain money. This is absolutely unprofessional and unacceptable. I took the time to go back through text to obtain dates and statements made, dates of pictures taken, and gathered my comments...

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...I feel like they are holding my unit and extorting more money than I agreed to pay..

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Simply Self Storage and Public Storage Pros and Cons

Pros
  • Staff is friendly and nice to me
  • Location
  • Clean
  • Customer service and price at begining
  • Apparently reasonable rate
  • Move in rate
Cons
  • Would not recommend
  • Employees and management deceitfulness and attitude
  • Stuff being stolen
  • Customer service
  • Fees
  • Rate increases

Simply Self Storage and Public Storage Most Positive Reviews

Top rated reviews
5

My experience thus far is excellent. Matt Lemons is amazing. Due to my busy work schedule, I forgot to call about my...

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5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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4.1

great customer service and friendly service!!

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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Simply Self Storage and Public Storage Most Critical Reviews

Lowest rated reviews
1

Eight months of prepaid rent on two storage units are being kept on a month to month lease agreement. This company is...

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1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

simply self storage bought the uncle bobs storage I had rented at for 3 years,first rent was raised,then no one ever in...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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Simply Self Storage and Public Storage Latest Reviews

Recent published reviews
1

DO NOT RENT FROM THIS LOCATION!
They are negligent and dont keep the property secure. Lazy people work here and dont take...

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No votes

Locked me out of my units because I changed my address

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No votes

I need to talk to someone immediately my contact info is 859 620-**** Michael Reid

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1

They will not leave me alone! Constantly Harassing me!!!!!!!!

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Simply Self Storage and Public Storage Products and Services

Most reviewed product and services
  • Simply Self Storage Storage Unit (19 reviews)
  • Public Storage Storage Unit (475 reviews)
  • Public Storage Manager (65 reviews)
  • Public Storage Self-storage Storage Unit (46 reviews)