PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Public Storage and Simply Self Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Public Storage
Simply Self Storage

Public Storage and Simply Self Storage Overview

Total reviews 1008 61
Company responses 0 0
Issues resolved 4 0

Public Storage and Simply Self Storage Consumer Ratings

Rank
73 out of 611 in Moving and Storage category
91 out of 611 in Moving and Storage category
Customer service
63 in category
74 in category
Product or Service Quality
57 in category
61 in category
Price Affordability
81 in category
79 in category
Reliability
50 in category
52 in category

Public Storage and Simply Self Storage Rating Details

Customer service
1.5 (400 reviews)
1.3 (30 reviews)
Reviewer's quote

...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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Forest Park , Ohio Ericka Dufresne is by far one of the rudest Customer Service / Mgrs. I Have EVER encountered in any of my Business Transactions. Instead of handling a Simply Storage issue with POISE and PROFESSIONALISM she reverted to yelling and screaming at me "TOTALLY OUT OF CONTROL" as well...

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Product or Service Quality
1.7 (353 reviews)
1.6 (23 reviews)
Reviewer's quote

...I understand furniture not being allowed to be thrown away but trash because it would Always be full this is why we have waste management service. Greed and selfishness should be the slogan for your company. I will make sure to let everyone know how you treat your customers..

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I called costumer service and explained to the the situation...

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Price Affordability
1.6 (321 reviews)
1.6 (24 reviews)
Reviewer's quote

They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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They are running a bait and switch scam where they will give you a decent price to begin with and then increase your rate every 6 months. They have hit me with 2 increases and each time I asked to get it straightened out they have denied it. I even switched units to try to save money(supposedly)...

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Reliability
1.4 (291 reviews)
1.3 (26 reviews)
Reviewer's quote

I closed my storage on Sept 16, 2020 and was paying one month in advance. I was told I would be getting a refund of $149.00. Never received. Was told they sent it to an address that was not on file (2 times). I have been trying in vain to get my refund, to date no refund. They are *** footing...

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DO NOT RENT FROM THIS LOCATION!They are negligent and dont keep the property secure. Lazy people work here and dont take care of the simplest problems - then people get broken into! There are currently 2 cuts in the fence to allow ANY POS criminal in to steal your valuables...they dont care! They...

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Public Storage and Simply Self Storage Pros and Cons

Pros
  • Customer service and price at begining
  • Apparently reasonable rate
  • Move in rate
  • Staff is friendly and nice to me
  • Location
  • Clean
Cons
  • Customer service
  • Fees
  • Rate increases
  • Would not recommend
  • Employees and management deceitfulness and attitude
  • Stuff being stolen

Public Storage and Simply Self Storage Most Positive Reviews

Top rated reviews
5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

My experience thus far is excellent. Matt Lemons is amazing. Due to my busy work schedule, I forgot to call about my...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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4.1

great customer service and friendly service!!

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Public Storage and Simply Self Storage Most Critical Reviews

Lowest rated reviews
1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

Eight months of prepaid rent on two storage units are being kept on a month to month lease agreement. This company is...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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1

simply self storage bought the uncle bobs storage I had rented at for 3 years,first rent was raised,then no one ever in...

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Public Storage and Simply Self Storage Latest Reviews

Recent published reviews
1.1

I closed my storage on Sept 16, 2020 and was paying one month in advance. I was told I would be getting a refund of...

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1

DO NOT RENT FROM THIS LOCATION!
They are negligent and dont keep the property secure. Lazy people work here and dont take...

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1.6

Tried to explain my issue. Didnt want to hear it. She said I wouldnt allow her to speak when Im the consumer explaining...

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No votes

I need to talk to someone immediately my contact info is 859 620-**** Michael Reid

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Public Storage and Simply Self Storage Products and Services

Most reviewed product and services
  • Public Storage Storage Unit (475 reviews)
  • Public Storage Manager (65 reviews)
  • Public Storage Self-storage Storage Unit (47 reviews)
  • Simply Self Storage Storage Unit (19 reviews)