PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Public Storage and Simply Self Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Public Storage
Simply Self Storage

Public Storage and Simply Self Storage Overview

Total reviews
995
63
Company responses
0
0
Issues resolved
4
0

Public Storage and Simply Self Storage Consumer Ratings

Rank
73 out of 587 in Moving and Storage category
81 out of 587 in Moving and Storage category
Customer service
66 in category
69 in category
Product or Service Quality
56 in category
59 in category
Price Affordability
80 in category
78 in category
Reliability
52 in category
48 in category

Public Storage and Simply Self Storage Rating Details

Customer service
1.5 (391 reviews)
1.5 (30 reviews)
Reviewer's quote

...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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Forest Park , Ohio Ericka Dufresne is by far one of the rudest Customer Service / Mgrs. I Have EVER encountered in any of my Business Transactions. Instead of handling a Simply Storage issue with POISE and PROFESSIONALISM she reverted to yelling and screaming at me "TOTALLY OUT OF CONTROL" as well...

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Product or Service Quality
1.7 (345 reviews)
1.6 (22 reviews)
Reviewer's quote

...Lowes sale receipts have cryptic descriptions which makes it difficult to align it to a specific product. No receipt returns are heaven! There are several shortcomings to this policy. Not all purchases are made with credit cards...

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I called costumer service and explained to the the situation...

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Price Affordability
1.6 (315 reviews)
1.6 (24 reviews)
Reviewer's quote

They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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They are running a bait and switch scam where they will give you a decent price to begin with and then increase your rate every 6 months. They have hit me with 2 increases and each time I asked to get it straightened out they have denied it. I even switched units to try to save money(supposedly)...

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Reliability
1.4 (285 reviews)
1.5 (26 reviews)
Reviewer's quote

They have the worst people they hire to be alleged professionals as managers & supervisors. They have the same mentally throughout this company & I will be producing a web page to specifically halt their business because of the unprofessional practices that they use. You call in for simple...

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On 9/23/19 my sister text me that she received a call from SSS to come in asap. My sister said the associate told her when I returned to work a few days ago I saw the lock cut my mother had a unit across from my sister she did not call my mother only my sister. 1. If you saw it when you returned to...

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Public Storage and Simply Self Storage Pros and Cons

Pros
  • Apparently reasonable rate
  • Move in rate
  • Manger at move in was good
  • Staff is friendly and nice to me
  • Location
  • Clean
Cons
  • Customer service
  • Fees
  • Price increase
  • Would not recommend
  • Employees and management deceitfulness and attitude
  • Stuff being stolen

Public Storage and Simply Self Storage Most Positive Reviews

Top rated reviews
5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

My experience thus far is excellent. Matt Lemons is amazing. Due to my busy work schedule, I forgot to call about my...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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5

I need next week to pay my unit

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Public Storage and Simply Self Storage Most Critical Reviews

Lowest rated reviews
1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

Eight months of prepaid rent on two storage units are being kept on a month to month lease agreement. This company is...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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1

simply self storage bought the uncle bobs storage I had rented at for 3 years,first rent was raised,then no one ever in...

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Public Storage and Simply Self Storage Latest Reviews

Recent published reviews
1

They have the worst people they hire to be alleged professionals as managers & supervisors. They have the same...

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No votes

I need to talk to someone immediately my contact info is 859 620-2819 Michael Reid

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4

I know you, as a company, are going through issues as well because of the covid situation, however I need help from the...

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1

On 9/23/19 my sister text me that she received a call from SSS to come in asap. My sister said the associate told her...

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Public Storage and Simply Self Storage Products and Services

Most reviewed product and services
  • Public Storage Storage Unit (473 reviews)
  • Public Storage Customer Care (147 reviews)
  • Public Storage Manager (64 reviews)
  • Simply Self Storage Storage Unit (19 reviews)
  • Simply Self Storage Customer Care (7 reviews)