PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Public Storage and Simply Self Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Public Storage
Simply Self Storage

Public Storage and Simply Self Storage Overview

Total reviews
922
57
Company responses
0
0
Issues resolved
3
0

Public Storage was first mentioned on PissedConsumer on Jun 5, 2008 and since then this brand received 922 reviews. It is 865 reviews more than Simply Self Storage received since Dec 6, 2009.

Public Storage and Simply Self Storage Consumer Ratings

Rank
69 out of 899 in Moving and Storage category
70 out of 899 in Moving and Storage category
Customer service
60 in category
65 in category
Product or Service Quality
51 in category
55 in category
Staff
41 in category
38 in category

According to consumer ratings and reviews, Public Storage ranks 1 points higher in the Moving and Storage category than Simply Self Storage. People gave Public Storage 1.5 stars for Customer service criterion in Moving and Storage category and it is 144 points higher than the worst rated brand in this category. At the same time, Simply Self Storage was rated 1.5 stars for Customer service criterion in this category and it is 139 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Public Storage has a higher rating than Simply Self Storage. Regarding Staff criterion, consumers gave Public Storage 1.8 stars and it is 80% greater than other in category. Simply Self Storage however was rated 1.8 stars and it is 81% greater than other in category.

Public Storage and Simply Self Storage Rating Details

Customer service
1.5 (344 reviews)
1.5 (28 reviews)
Reviewer's quote

...helpful, You keep your place of employment very clean and inviting, You answered all of my questions I give you 5 stars I want to go unlimited based on your customer service and patience alone you ladies are amazing and Heaven sent Thank You Public Storage for these ladies, Thank You Ladies for the great accommodations I...

jennifer c

I called costumer service and explained to the the situation...

PissedConsumer1698756
Product or Service Quality
1.7 (307 reviews)
1.6 (21 reviews)
Reviewer's quote

...permitted and I jump and let her know did you have a camera first wach your camera and later jump she is very roud do not manners to give customer service to the client this is storage units in Arville st in Las Vegas...

Miguel H

...Without us, there would be no SIMPLY STORAGE! You guys should attend a ethics as well as a customer service class. I'm unhappy about this situation and it needs to be resolved. Thank you!..

Jenia
Staff
1.8 (287 reviews)
1.8 (22 reviews)
Reviewer's quote

...The staff at the facility told us no adjustments could be made even though we were unable to make use of the unit we had reserved and rented. Public Storage got $142. 99 from us, while we got nothing from Public Storage...

Brian d

...Instead he can keep his head buried in the sand while his office staff has to continually apologize because they are not able to keep your rate where it is. ..

PissedConsumer909179

Public Storage and Simply Self Storage Pros and Cons

Pros
  • Manger at move in was good
  • Customer service and price at begining
  • Office manager
  • Location
  • Clean
Cons
  • Customer service
  • Fees
  • Rate increases
  • Would not recommend
  • Employees and management deceitfulness and attitude
  • Property manager is dishonest and very unprofessional

Public Storage and Simply Self Storage Most Positive Reviews

Top rated reviews
5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

5

My experience thus far is excellent. Matt Lemons is amazing. Due to my busy work schedule, I forgot to call about my...

Public Storage and Simply Self Storage Most Critical Reviews

Lowest rated reviews
1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

1

Eight months of prepaid rent on two storage units are being kept on a month to month lease agreement. This company is...

Public Storage and Simply Self Storage Latest Reviews

Recent published reviews
1

I rented a storage unit back in November. I was ready to pay my bill for the next month, I called the automated system...

Read all 922 reviews
1

As I had said the property manager told the person that I seen dealing drugs that I'm the one that said something so I...

Read all 57 reviews

Public Storage and Simply Self Storage Products and Services

Most reviewed product and services
  • Public Storage Storage Unit (462 reviews)
  • Public Storage Customer Care (134 reviews)
  • Public Storage Manager (63 reviews)
  • Simply Self Storage Storage Unit (19 reviews)
  • Simply Self Storage Customer Care (7 reviews)