PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thumbtack and PSA DNA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thumbtack
PSA DNA

Thumbtack and PSA DNA Overview

Total reviews
3021
67
Company responses
0
0
Issues resolved
6
0

Thumbtack and PSA DNA Consumer Ratings

Rank
71 out of 308 in Auctions and Marketplaces category
170 out of 1283 in Professional Services category
Customer service
31 in category
127 in category
Website
54 in category
108 in category
Product or Service Quality
53 in category
111 in category
Exchange, Refund and Cancellation Policy
41 in category
78 in category

Thumbtack and PSA DNA Rating Details

Customer service
1.8 (1171 reviews)
1.2 (32 reviews)
Reviewer's quote

the customer service agent was very nice and helpful. she resolved the issue for me. :y:..

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...said it was REAL, their web site said it was REAL, their customer service people said it was REAL. I bought the item and had it SOLD for $50,000. I took it to JSA for a second opinion and they said it was a mrs...

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Website
2.3 (1055 reviews)
2.1 (27 reviews)
Reviewer's quote

...The unsubscribe link only takes you to their website that has no link to unsubscribe. AVOID THIS SITE..

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...They called to refuse and stated they updated the website. While they updated the website, they didn't notify the public of their error. They stated to me, "we are human and mistakes happen...

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Product or Service Quality
1.8 (1038 reviews)
1.4 (28 reviews)
Reviewer's quote

Thumbtack is a shady service that basically steals from its customers. Even though I have preferences set for specific types of leads in my profile, they reset very easily without my consent and I get charged automatically for leads that are worthless to me. I have complained about the issue...

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Horrible customer service, took 60 days too long!!! They rejected 3 of my cards because they didn't meet the minimum yet I still had to pay for them. PISSED CONSUMER!!!!!!!!!!!!..

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Exchange, Refund and Cancellation Policy
1.7 (1027 reviews)
1.4 (27 reviews)
Reviewer's quote

Vendors and Professionals BE AWARE Thumbtack will charge you wrongfully for leads, even tho they admit you should not be charged, they still don't give you refund for it. You get charged even tho lead is not in your budget range. I have email from support team member stating i should not be charged...

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...It cost me hundreds of dollars, no refund no anything except being told not real. This was ink on promo paper, Im telling you as real as it gets..

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Thumbtack and PSA DNA Pros and Cons

Pros
  • Concept
  • Idea
  • Customer service
  • Turnaround time
Cons
  • Lost money
  • No accountability
  • Customer service
  • No accountability
  • Lack of expertise
  • Grading was not consistant

Thumbtack and PSA DNA Most Positive Reviews

Top rated reviews
5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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5

Its funny how people cried on stuff that thy know its not authentic but tried to pass it through PSA and hoping to get...

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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No votes

Thumbtack and PSA DNA Most Critical Reviews

Lowest rated reviews
1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

Just like what I heard if you do not submit thousands of dollars to them they won't certify your pictures. I sent out 8...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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1

I personally hand delivered a rare John Stockton NBA record last assist full ticket to PSA/DNA. Ten weeks later it came...

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Thumbtack and PSA DNA Latest Reviews

Recent published reviews
No votes

I keep getting charged when I been deactivated my accounts months ago

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2.6

I am being charge the regular price of $20 per card I saw that there was a discount because Im submitting 45 cards I...

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No votes

Ive been trying to get you guys to stop
Sending your customers request!
Never been interested.
Please stop using my card, I...

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No votes

My Giannis Antetokounmpo Prizm rookie card wasnt graded by PSA after I spent $60 for it to be graded. It came back...

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Thumbtack and PSA DNA Products and Services

Most reviewed product and services
  • Thumbtack Leads (661 reviews)
  • Thumbtack Customer Care (197 reviews)
  • Thumbtack Account (176 reviews)
  • Psa Dna Authentication Service (24 reviews)
  • Psa Dna Sport Card Authentication Service (8 reviews)
  • Psa Dna Card Authentication Service (4 reviews)