Protection One vs Vivint

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Protection One

Home Security
  • 0 ISSUES RESOLVED
  • 119 TOTAL REVIEWS
  • $25.9K CLAIMED LOSSES
  • $682 AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Equipment 2
  • Generally appreciate the service 1

Customers don't like

  • Dishonest company4
  • Poor customer and technical service3
  • Many false alarms and poor service2
  • Unexplained contract2
  • Product failure and extremely poor customer service2

Products by Protection One

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Vivint

Home Security
  • 3 ISSUES RESOLVED
  • 452 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
2.2
Customer service
Diversity of Products or Services
Website
Reliability
Billing Practices
  • Price 5
  • Service 4
  • Speed when it worked 4
  • Equiptment at first 3
  • Service was okay until you have to contact them 2

Customers don't like

  • Customer service17
  • Cancellation policy10
  • Cancellation policies9
  • Being lied to8
  • Lack of resoution8

Products by Vivint

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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