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Protection One

Home Security
  • 0 ISSUES RESOLVED
  • 129 TOTAL REVIEWS
  • $27K CLAIMED LOSSES
  • $676 AVERAGE LOSS
1.6
Customer service
Reliability
Billing Practices
Website
Diversity of Products or Services
  • Equipment 2
  • Generally appreciate the service 1

Customers don't like

  • Product failure and extremely poor customer service2
  • Dishonest company2
  • Poor customer and technical service2
  • Security service1
  • Unexplained contract1
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Vivint

Home Security
  • 3 ISSUES RESOLVED
  • 505 TOTAL REVIEWS
  • $270K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
2.1
Customer service
Reliability
Billing Practices
Website
Diversity of Products or Services
  • Price 5
  • Service 4
  • Speed when it worked 4
  • Equiptment at first 3
  • Service was okay until you have to contact them 2

Customers don't like

  • Customer service8
  • Cancellation policies5
  • Lack of resoution4
  • Service4
  • Scripted answers from service reps4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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