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Protect America

Home Security
  • 0 ISSUES RESOLVED
  • 169 TOTAL REVIEWS
  • $40.8K CLAIMED LOSSES
  • $816 AVERAGE LOSS
1.5
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Unit worked okay 5
  • Not much lots of problems with service 4
  • Worse company 2
  • Equipment 1
  • Stay away 1

Customers don't like

  • Billing and cancellation practices9
  • Cancellation procedure not clearly informed and lousy service4
  • Product hardward and service4
  • Lie to you to get you to sign up3
  • Reps need better training on respect and manners3
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1454 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Internet speed when it works 10
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service21
  • Frequent cable outages14
  • Customer service13
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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