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Prosper

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 48 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $23K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Billing Practices
Staff
  • Interest rate was good 1
  • Not as expected 1
  • On the front end they delivered very fast and effienciently 1
  • Social spect of investing 1

Customers don't like

  • Customer service4
  • Stole my money2
  • Misrepresent investor returns1
  • Very frustrating procces1
  • Poor customer service1
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USAA

Loans and Mortgages
  • 6 ISSUES RESOLVED
  • 906 TOTAL REVIEWS
  • $3.6M CLAIMED LOSSES
  • $14.9K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Billing Practices
Staff
  • How usaa used to operate and care for its members 5
  • Horrible lying thieves 4
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service18
  • Customer service14
  • Being treated like a criminal12
  • Complete lack of customer service6
  • Incompetent employees6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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