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Prosper

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 83 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $17.6K AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Reliability
Billing Practices
  • Easy application they gave me the loan auto withdrawal 2
  • Easy application 2
  • Social spect of investing 1
  • On the front end they delivered very fast and effienciently 1
  • Interest rate was good 1

Customers don't like

  • Misleading consumers3
  • Customer service3
  • Stole my money2
  • Running a hard inquiry when it was supposed to be a soft2
  • Misleading information2
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1014 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $13.5K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Reliability
Billing Practices
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Horrible customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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