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Prosper

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 71 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $17.9K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Billing Practices
Staff
  • Easy application they gave me the loan auto withdrawal 1
  • Interest rate was good 1
  • Not as expected 1
  • On the front end they delivered very fast and effienciently 1
  • Social spect of investing 1

Customers don't like

  • Customer service3
  • Misleading consumers2
  • Misleading information2
  • Running a hard inquiry when it was supposed to be a soft2
  • Stole my money2
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 983 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.4K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Billing Practices
Staff
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Do not use 3
  • Prompt responses 3
  • Easy to access by phone 3

Customers don't like

  • Being treated like a criminal7
  • Did not resove issue5
  • Employees unwillingness to help5
  • Horrible customer service4
  • Unwillingness to fix problem usaa created4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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