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  • 2 ISSUES RESOLVED
  • 399 TOTAL REVIEWS
  • $1.6M CLAIMED LOSSES
  • $13K AVERAGE LOSS
1.4
Customer service
Staff
Billing Practices
Website
Reliability
  • Go find another insurance company quick as they do not pay 5
  • To angry to answer this 5
  • Simple to join 4
  • None 3
  • How they handeled a claim when i was hit by a progressive driver 2

Customers don't like

  • Every thing7
  • Customer service7
  • Claim process6
  • Lie about coverage6
  • Poor service5
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USAA

Loans and Mortgages
  • 6 ISSUES RESOLVED
  • 921 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $15K AVERAGE LOSS
1.7
Customer service
Staff
Billing Practices
Website
Reliability
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Customer service15
  • Being treated like a criminal12
  • Incompetent employees7
  • Did not resove issue6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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