PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about State Farm Insurance and Progressive Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

State Farm Insurance
Progressive Insurance

State Farm Insurance and Progressive Insurance Overview

Total reviews
1119
915
Company responses
1
2
Issues resolved
8
3

State Farm Insurance was first mentioned on PissedConsumer on Apr 24, 2008 and since then this brand received 1119 reviews. It is 204 reviews more than Progressive Insurance received since Jun 4, 2007. Both State Farm Insurance and Progressive Insurance respond to reviews and communicate with their consumers through our platform with equal frequency. Customer service teams of these two brands contact their customers via PissedConsumer.com in 0 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with State Farm Insurance customer support team than with Progressive Insurance customer service.

State Farm Insurance and Progressive Insurance Consumer Ratings

Rank
150 out of 1480 in Insurance category
149 out of 1480 in Insurance category
Customer service
157 in category
121 in category
Product or Service Quality
119 in category
120 in category
Staff
137 in category
132 in category

According to consumer ratings and reviews, Progressive Insurance ranks 1 points higher in the Insurance category than State Farm Insurance. People gave State Farm Insurance 1.2 stars for Customer service criterion in Insurance category and it is 297 points higher than the worst rated brand in this category. At the same time, Progressive Insurance was rated 1.4 stars for Customer service criterion in this category and it is 333 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Progressive Insurance has a higher rating than Progressive Insurance. Regarding Staff criterion, consumers gave State Farm Insurance 1.4 stars and it is 70% greater than other in category. Progressive Insurance however was rated 1.5 stars and it is 71% greater than other in category.

State Farm Insurance and Progressive Insurance Rating Details

Customer service
1.2 (346 reviews)
1.4 (376 reviews)
Reviewer's quote

...They have the worst customer service I have ever experienced with any company I have dealt with and they flat out lie..

DONNA M

...Maybe, more appropriate to the nature of their poor customer service not to mention their sore lacking in empathy, the nickname Regressive Insurance," might better apply..

PissedConsumer1745621
Product or Service Quality
1.4 (321 reviews)
1.4 (341 reviews)
Reviewer's quote

Company doesnt have a designated customer service team to assist customer beyond escalation..

Veronica M

...WORST SERVICE EVER!! Will NEVER use them again!..

unknown
Staff
1.4 (290 reviews)
1.5 (354 reviews)
Reviewer's quote

Lynn Bullard and his staff have no integrity & credibility. I filed 2 claims and when I spoke to Bullard's staff they stated they had nothing to with my claims, they just washed their hands & passed on the buck. My vehicle got flooded, water in engine, transmission, axles, break system, water...

Jose B

I have been given miss leading / false information from your Staff in relation to my case . I tried to file a complaint and was told 8/17/19 I would be contacted by a supervisor, but had not been and don't have a message or response in regards to my case. Please reports I'm not at fault for getting...

PissedConsumer1630657

State Farm Insurance and Progressive Insurance Pros and Cons

Pros
  • Pleasant local agent
  • Agent
  • Local agent is great
  • To angry to answer this
  • Simple to join
  • All cons
Cons
  • Customer service
  • Inability to resolve claim
  • Really bad service
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me

State Farm Insurance and Progressive Insurance Most Positive Reviews

Top rated reviews
5

Kathryn Willis Collins bait and switched me on my insurance prices and all she could talk about when I was getting signe...

5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

State Farm Insurance and Progressive Insurance Most Critical Reviews

Lowest rated reviews
1

State Farm just want your money. I had hail and wind damage to my roof and State Farm told me who to call and the guy...

1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

State Farm Insurance and Progressive Insurance Latest Reviews

Recent published reviews
1

Company doesnt have a designated customer service team to assist customer beyond escalation

Read all 1119 reviews
1.4

Last summer I was involved in a minor fender bender. Car came into my lane and slammed on brakes.Luckily, this was an...

Read all 915 reviews

State Farm Insurance and Progressive Insurance Products and Services

Most reviewed product and services
  • State Farm Insurance Auto Insurance (229 reviews)
  • State Farm Insurance Claim (208 reviews)
  • State Farm Insurance Homeowners Insurance (101 reviews)
  • Progressive Insurance Auto Insurance (214 reviews)
  • Progressive Insurance Auto Claim (137 reviews)
  • Progressive Insurance Commercial (111 reviews)