PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Progressive Insurance and State Farm Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Progressive Insurance
State Farm Insurance

Progressive Insurance and State Farm Insurance Overview

Total reviews 1019 1172
Company responses 1 0
Issues resolved 3 8

Progressive Insurance and State Farm Insurance Consumer Ratings

Rank
161 out of 1097 in Insurance category
162 out of 1097 in Insurance category
Customer service
136 in category
178 in category
Product or Service Quality
128 in category
127 in category
Reliability
94 in category
134 in category
Billing Practices
145 in category
109 in category

Progressive Insurance and State Farm Insurance Rating Details

Customer service
1.3 (417 reviews)
1.2 (382 reviews)
Reviewer's quote

I called again, and while the 3rd customer service representative was very empathetic and knowledgeable, the policy does in fact rip you off. So after 12 years with progressive without a problem, they want to charge me over $50 to cancel my policy. So I stopped payment and disputed the payment with...

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...With her customer service skills she should be working in a penitentiary. I pay premiums for situations like this!! I havent got a total on damages because Ive been fighting StateFarm now for 3 months. But out of somewhere around a $6000 claim StateFarm paid $3100, right around 50%...

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Product or Service Quality
1.4 (381 reviews)
1.4 (345 reviews)
Reviewer's quote

...Now that is service..

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I'm referred to my agent who should be fired for his stupidity, that can't answer questions about the product he sells and can't get in touch with anyone who can. In looking for new insurance companies I'm finding that I have been over charged by at least 300. 00 on my homeowners policy by pretty...

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Reliability
1.4 (361 reviews)
1.2 (281 reviews)
Reviewer's quote

YES I UNDERSTAND ITS THANKSGIVING BUT IM WORKING TODAY AND I NEEDED A QUOTE ON HOME INSURANCE. CANT BELIEVE THERES NO ONE THERE TO HELP ME OUT. DEFINATELY GOING TO RECONSIDER DOING ANY BUISNESS WITH THEM.

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State Farm takes advantage of older people. My mom's house was hit by a tornado in August 2020. The damage was extensive. I had four bids all-around $35K just for the outside. We hired a public adjuster and they said the claim inside and out is $53K. State Farm paid $8K. I had to hire a public...

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Billing Practices
1.4 (353 reviews)
1.6 (292 reviews)
Reviewer's quote

I paid the poiicy in full for 6 months that progressives billing required 2 days after the policy is paid in full they wanted an additional 54. 00 dollars because of an address change that they already had in previous records via previous corresponding e-mails dated 3/2020 and prior to said date,...

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...00 from Kyle Rorke agency for ?????? STOP BILLING ME FOR SOMETHING I DO NOT HAVE!..

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Progressive Insurance and State Farm Insurance Pros and Cons

Pros
  • To angry to answer this
  • Simple to join
  • Very dissatisfied
  • Pleasant local agent
  • Agent
  • Local agent is great
Cons
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me
  • Customer service
  • Inability to resolve claim
  • Really bad service

Progressive Insurance and State Farm Insurance Most Positive Reviews

Top rated reviews
5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

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5

Kathryn Willis Collins bait and switched me on my insurance prices and all she could talk about when I was getting signe...

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5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

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5

My son was REAR ENDED at a yield, the other driver hit him hard enough to shatter the back window causing almost 7K in...

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Progressive Insurance and State Farm Insurance Most Critical Reviews

Lowest rated reviews
1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

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1

State Farm just want your money. I had hail and wind damage to my roof and State Farm told me who to call and the guy...

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1

I have allstate motorcycle , in ten my coverage will be over so i called to progressive , I asked same coverage as my a...

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1

State Farm is the slimiest insurance company I have dealt with. One of their insured hit me and state farm failed to ide...

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Progressive Insurance and State Farm Insurance Latest Reviews

Recent published reviews
5

I misplaced the decs page for my Progressive Homeowners Policy and have called all of the phone numbers for Customer...

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1.3

State Farm takes advantage of older people. My mom's house was hit by a tornado in August 2020. The damage was...

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1

I have used Progressive (thru McGriff Insurance) for the past 12 years and the first time I make a claim they reject it....

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No votes

Paid premium for previously covered property. Several months later an inspector arrived unannounced. Agent knew we had...

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Progressive Insurance and State Farm Insurance Products and Services

Most reviewed product and services
  • Progressive Insurance Auto Insurance (225 reviews)
  • Progressive Insurance Commercial (161 reviews)
  • Progressive Insurance Auto Claim (142 reviews)
  • State Farm Insurance Auto Insurance (235 reviews)
  • State Farm Insurance Claim (214 reviews)
  • State Farm Insurance Homeowners Insurance (104 reviews)