PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Progressive Insurance and State Farm Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Progressive Insurance
State Farm Insurance

Progressive Insurance and State Farm Insurance Overview

Total reviews 1067 1193
Company responses 1 0
Issues resolved 3 8

Progressive Insurance and State Farm Insurance Consumer Ratings

Rank
153 out of 1052 in Insurance category
154 out of 1052 in Insurance category
Customer service
131 in category
177 in category
Product or Service Quality
124 in category
126 in category
Reliability
94 in category
136 in category
Billing Practices
140 in category
115 in category

Progressive Insurance and State Farm Insurance Rating Details

Customer service
1.4 (443 reviews)
1.2 (391 reviews)
Reviewer's quote

... my fault and I told each one of them agents nt to file my insurance on this claim cause it's wasn't my fault and they did anyway so ? Is I know that was poor customer service against my well IAM very unpleasant with this matter....

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I had a flat tire called for roadside assistance at 1:40 5:15 I was still on the side of the road, call customer service several times, they were not sympathetic and were very rude, I had to pay for someone to come out on my own, but Ill pay for roadside assistance well with Jake when I needed him...

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Product or Service Quality
1.4 (406 reviews)
1.4 (355 reviews)
Reviewer's quote

...Poor customer service and unethical. Would highly not recommend..

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Called the "Emergency Road Services" number on the back of my State Farm Insurance card. Was on hold for 12 minutes, never received any text or help. Had to call a local tire shop for help...

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Reliability
1.4 (381 reviews)
1.2 (290 reviews)
Reviewer's quote

I,Carla Richards had permission to drive my moms pickup in that time i hit a poll on private property.i called the police... I have a drivers licence and it was a no fault accident...When I called Progressive the lady was like go get esstiment and i was on my to Eustis to get it and thats the one...

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All your agent does is collect our premiums. He doesnt answer his phone and never calls us back even after numerous phone calls.

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Billing Practices
1.4 (376 reviews)
1.6 (300 reviews)
Reviewer's quote

...Terrible practices for sure shopping around now..

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I have had to file two corporate complaints against State Farm over a billing issue on my auto insurance. I was billed a certain amount and when I went online to pay if was a totally different amount. I paid what was due during the complaint call and then received a refund for the exact amount I...

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Progressive Insurance and State Farm Insurance Pros and Cons

Pros
  • To angry to answer this
  • Simple to join
  • Very dissatisfied
  • Pleasant local agent
  • Agent
  • Local agent is great
Cons
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me
  • Customer service
  • Inability to resolve claim
  • Really bad service

Progressive Insurance and State Farm Insurance Most Positive Reviews

Top rated reviews
5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

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5

Kathryn Willis Collins bait and switched me on my insurance prices and all she could talk about when I was getting signe...

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5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

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5

My son was REAR ENDED at a yield, the other driver hit him hard enough to shatter the back window causing almost 7K in...

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Progressive Insurance and State Farm Insurance Most Critical Reviews

Lowest rated reviews
1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

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1

State Farm just want your money. I had hail and wind damage to my roof and State Farm told me who to call and the guy...

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1

I have allstate motorcycle , in ten my coverage will be over so i called to progressive , I asked same coverage as my a...

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1

State Farm is the slimiest insurance company I have dealt with. One of their insured hit me and state farm failed to ide...

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Progressive Insurance and State Farm Insurance Latest Reviews

Recent published reviews
No votes

Your commercials with the guy holding the sign is the most boring yet. It's even worse than the Flo commercials, which...

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No votes

My wife and I have been with Snake Farm just over 40 years , they have really gone downhill . Its not about people...

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1

They paid but only due to my pissed off sister. Connie Roeder wrote to CEO Ann's everyone Thank you anyway

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1.1

All your agent does is collect our premiums. He doesnt answer his phone and never calls us back even after numerous...

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