PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Gym and ProForm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Gym
ProForm

Total Gym and ProForm Overview

Total reviews
62
62
Company responses
0
0
Issues resolved
0
0

Total Gym and ProForm Consumer Ratings

Rank
20 out of 244 in Sport Equipment and Accessories category
64 out of 244 in Sport Equipment and Accessories category
Customer service
23 in category
37 in category
Advertised vs Delivered
9 in category
35 in category
Value for money
25 in category
48 in category
Website
26 in category
54 in category

Total Gym and ProForm Rating Details

Customer service
1.7 (22 reviews)
1.2 (38 reviews)
Reviewer's quote

...Can't get a return call are a address to return customer service not good at all..

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I called customer service on May 7 (customers service hours are difficult for me to call as I work full time), spoke with someone, downloaded the app so she could record/see what was going on. I was then told we needed a new monitor as it was defective and that new monitors had just arrived in Utah...

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Advertised vs Delivered
2.7 (18 reviews)
1.3 (23 reviews)
Reviewer's quote

Extension on pymts bc of covid 19 and never hooked up bc no video or instructions talks about a video we don't have it.

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About a week later, I received confirmation that my order had been delivered locally and that someone would be in contact to schedule the delivery. I called every 3 or 4 days to follow up on the status and customer service couldn’t figure out why the local warehouse hadn’t called to schedule the...

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Value for money
2.2 (18 reviews)
1.3 (26 reviews)
Reviewer's quote

This is the second Total Gym we have owned and we are completely pissed off. The inferior quality of the QVC model is a disgrace. We can't even us this equipment, it is just gathering dust. I have tried sending emails but I never get a response. The customer service hours are absurd. Mon-Thurs,...

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...Pro-Form will get your money one way or another. Shop somewhere, anywhere, else..

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Website
2.4 (17 reviews)
1.3 (24 reviews)
Reviewer's quote

Iam I'll and cant use it and now husband lossed his job cant afford it now

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...Proform should be ashamed in the way they treat people who purchase a treadmill from their website. I would not recommend proform or this machine to anyone. It is poorly made, poor quality and even worst customer service...

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Total Gym and ProForm Pros and Cons

Pros
  • Being able to exercise at home
  • Fast shipping
  • Good orkout
  • Dont know still broken after all this time no chance to eval
  • No pro only con they just want you buy new bike only
  • In the beginning worked well
Cons
  • Very poor costomer service
  • Customer service
  • Defective assembly of equipment
  • Very poor customer service
  • Worst customer service
  • Service

Total Gym and ProForm Most Positive Reviews

Top rated reviews
5

I was working out and my cable snaped not by fault of mine , it is not a smooth cut the wires ripped apart, im only a 12...

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No votes
5

No problems with this company.. Specs are given online before you order.. You know the size and weight ... I use my gym...

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No votes

Total Gym and ProForm Most Critical Reviews

Lowest rated reviews
1

Well l ordered my total gym machine @$829. But they arec charging me on my credit also they want me to pay double...

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1

On Friday, November 27, 2015 I called Proform and spoke to one of their sales representatives named Jake to order a...

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1

I was told over the phone this company would give me my money back no questions asked if I wished to return it before...

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1

I have being very disappointed of my purchase. this elliptical works pretty bad. the ROCKING is insane. we tried in diff...

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Total Gym and ProForm Latest Reviews

Recent published reviews
1

changing payment method no answer from any one.

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No votes

My proform2000 treadmill was delivered and assembled, all was well. I moved and needed to get the machine apart so that...

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No votes

Charged 3 times same day in my Checking Account processing now for Promotion for 4th of July as $1.00 down for 30 day...

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1

They shipped a bike before Memorial Day week end. It was shipped broken, unable to be repaired broken so badly.either...

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Total Gym and ProForm Products and Services

Most reviewed product and services
  • Total Gym Customer Care (10 reviews)
  • Total Gym Exerciser (8 reviews)
  • Total Gym Rower (2 reviews)
  • Proform Treadmill (16 reviews)
  • Proform Customer Care (7 reviews)
  • Proform Elliptical (6 reviews)