PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wesley Berry Flowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wesley Berry Flowers
ProFlowers

Wesley Berry Flowers and ProFlowers Overview

Total reviews
2594
1331
Company responses
0
12
Issues resolved
8
5

Wesley Berry Flowers was first mentioned on PissedConsumer on May 16, 2008 and since then this brand received 2594 reviews. It is 1263 reviews more than ProFlowers received since Jan 10, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Wesley Berry Flowers customer support team and ProFlowers customer service.

Wesley Berry Flowers and ProFlowers Consumer Ratings

Rank
51 out of 356 in Flowers / Florist category
28 out of 356 in Flowers / Florist category
Customer service
37 in category
25 in category
Exchange, Refund and Cancellation Policy
31 in category
20 in category
Website
46 in category
23 in category

According to consumer ratings and reviews, ProFlowers ranks 23 points higher in the Flowers / Florist category than Wesley Berry Flowers. People gave Wesley Berry Flowers 1.1 stars for Customer service criterion in Flowers / Florist category and it is 48 points higher than the worst rated brand in this category. At the same time, ProFlowers was rated 1.3 stars for Customer service criterion in this category and it is 60 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that ProFlowers has a higher rating than Wesley Berry Flowers. Regarding Website criterion, consumers gave Wesley Berry Flowers 1.6 stars and it is 53% worse than other in category. ProFlowers however was rated 2.1 stars and it is 73% greater than other in category.

Wesley Berry Flowers and ProFlowers Rating Details

Customer service
1.1 (547 reviews)
1.3 (263 reviews)
Reviewer's quote

...Customer service is a joke. If you attempt to call customer service they will give you a bull *** store credit that you'll never be able to or want to use again or they will hang up on you. If you ask to speak with a supervisor they will put you on hold and never pick up the phone again...

PissedConsumer959614

...My son spent a entire afternoon on the phone with their customer service. Person was unable to speak English. Do not use this company!..

Luigi
Exchange, Refund and Cancellation Policy
1.1 (518 reviews)
1.4 (241 reviews)
Reviewer's quote

I am writing to let you know my niece, Lynn Jackman, has a very legitimate claim. The planter that was sent was very small, definitely not an "upgraded" planter. It was pretty but NOT what she wanted, nothing close! I can't believe she had to pay that much for an upgrade, didn't even get it, and...

PissedConsumer904700

WOW what a mistake i called 4 times and tried to talk to 4 different people, but could not understand anyone except for the last one a little, and she had no clue what was their company policy. I used to use pro flowers a lot, but never again . They have gone to *** so sad !..

james s
Website
1.6 (459 reviews)
2.1 (252 reviews)
Reviewer's quote

...Sent complaint via website. No response. Saw my bill, it was in American funds which is not listed on the website...

PissedConsumer1000721

...All over website it says get flowers on Valentines day. Did checkout and got to see all the fees that are not advertised more than doubling the advertised price. Part of fee is "Guaranteed Delivery on Valentines Day...

Vin E

Wesley Berry Flowers and ProFlowers Pros and Cons

Pros
  • Initial location on web
  • Fast delivery
  • Offered coupons
  • Selection
  • Website
  • Initial prices
Cons
  • Awful customer service
  • Failure to deliver product
  • Bait and switch on order
  • Customer service
  • Hidden costs
  • Fraudulant representation

Wesley Berry Flowers and ProFlowers Most Positive Reviews

Top rated reviews
5

I ordered flowers for a funeral, and flowers were never delivered. I have emailed twice, no reply. I spoke with...

5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

Wesley Berry Flowers and ProFlowers Most Critical Reviews

Lowest rated reviews
1

I ordered flowers on 8/26/2014 for same day delivery. The deals on line were great. I selected a floral arrangement...

1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

Wesley Berry Flowers and ProFlowers Latest Reviews

Recent published reviews

I signed up with them ordered the clover mini...received it broken. I called and they said mail it back they would send...

Read all 2594 reviews
1

I ordered flowers for my wife for anniversary to be delivered a day early (today). Primitive tracking said it was still...

Read all 1331 reviews

Wesley Berry Flowers and ProFlowers Products and Services

Most reviewed product and services
  • Wesley Berry Flowers Flowers (990 reviews)
  • Wesley Berry Flowers Delivery Service (390 reviews)
  • Wesley Berry Flowers Arrangement (363 reviews)
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (210 reviews)
  • Proflowers Arrangement (155 reviews)