PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wesley Berry Flowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wesley Berry Flowers
ProFlowers

Wesley Berry Flowers and ProFlowers Overview

Total reviews 2594 1388
Company responses 0 12
Issues resolved 8 5

Wesley Berry Flowers and ProFlowers Consumer Ratings

Rank
56 out of 242 in Flowers / Florist category
30 out of 242 in Flowers / Florist category
Customer service
43 in category
28 in category
Exchange, Refund and Cancellation Policy
35 in category
23 in category
Website
49 in category
25 in category
Delivery Service
26 in category
21 in category

Wesley Berry Flowers and ProFlowers Rating Details

Customer service
1.1 (547 reviews)
1.3 (295 reviews)
Reviewer's quote

...Customer service is a joke. If you attempt to call customer service they will give you a bull *** store credit that you'll never be able to or want to use again or they will hang up on you. If you ask to speak with a supervisor they will put you on hold and never pick up the phone again...

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...There is no excuse for the poor customer service and how this was handled. The website has a guarantee of flowers and flowers are good for seven day. I think this needs to be removed from the website because there is no guarantee that the flowers will be delivered..

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Exchange, Refund and Cancellation Policy
1.1 (518 reviews)
1.4 (263 reviews)
Reviewer's quote

...I requested a refund from my credit card provider claiming I did not receive my goods and services and sent a copy of that complaint to the officers of the company . I received my full refund two days later. You just fight..

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...I would appreciate a refund on BOTH purchases. For the prices I paid for both orders I expected a much better quality of flowers. Please get back to me on how I may receive a refund on both orders...

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Website
1.6 (459 reviews)
2.1 (279 reviews)
Reviewer's quote

...Sent complaint via website. No response. Saw my bill, it was in American funds which is not listed on the website...

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...14 on your online website on May 1st 2020 to arrive to my mom on Saturday, May 9th 2020. She never received the flowers. I have no clue what my order number is (not even sure I ever got one)...

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Delivery Service
1.4 (431 reviews)
1.6 (252 reviews)
Reviewer's quote

...In the meantime, I keep receiving emails from Flower Delivery Service reminding me that I still have a "credit" of now $51. 24. I only look ***..

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...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...

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Wesley Berry Flowers and ProFlowers Pros and Cons

Pros
  • Initial location on web
  • Fast delivery
  • Offered coupons
  • Selection
  • Website
  • Initial prices
Cons
  • Awful customer service
  • Failure to deliver product
  • Bait and switch on order
  • Customer service
  • Hidden costs
  • Fraudulant representation

Wesley Berry Flowers and ProFlowers Most Positive Reviews

Top rated reviews
5

I ordered flowers for a funeral, and flowers were never delivered. I have emailed twice, no reply. I spoke with...

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5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

DO NOT USE THIS COMPANY!!!!!! I ordered flowers for 2 seperate occasions because it SEEMED like the "$50 rebate" on the...

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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Wesley Berry Flowers and ProFlowers Most Critical Reviews

Lowest rated reviews
1

I ordered flowers on 8/26/2014 for same day delivery. The deals on line were great. I selected a floral arrangement...

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1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

I ordered two different sets of flowers, one was delivered and the other that was 15 miles away was not due to no one...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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Wesley Berry Flowers and ProFlowers Latest Reviews

Recent published reviews
No votes

I signed up with them ordered the clover mini...received it broken. I called and they said mail it back they would send...

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1

We ordered a plant for a friend Thursday evening 08/13/20 in Puerto Rico from Pro Flowers.com. We received an e-mail...

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No votes

I also received a floral arrangement from my husband from Wesley Berry flowers. It was delivered to my office. When I...

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1.7

Did not deliver flowers at all and gave no reason. Now I have to wait for five to seven days for my money to be put...

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Wesley Berry Flowers and ProFlowers Products and Services

Most reviewed product and services
  • Wesley Berry Flowers Flowers (990 reviews)
  • Wesley Berry Flowers Delivery Service (390 reviews)
  • Wesley Berry Flowers Arrangement (363 reviews)
  • Proflowers Flowers (417 reviews)
  • Proflowers Delivery Service (237 reviews)
  • Proflowers Arrangement (160 reviews)