PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and Wesley Berry Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
Wesley Berry Flowers

ProFlowers and Wesley Berry Flowers Overview

Total reviews
1335
2594
Company responses
12
0
Issues resolved
5
8

Wesley Berry Flowers was first mentioned on PissedConsumer on May 16, 2008 and since then this brand received 2594 reviews. It is 1259 reviews more than ProFlowers received since Jan 10, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with ProFlowers customer support team and Wesley Berry Flowers customer service.

ProFlowers and Wesley Berry Flowers Consumer Ratings

Rank
29 out of 277 in Flowers / Florist category
52 out of 277 in Flowers / Florist category
Customer service
26 in category
37 in category
Website
24 in category
45 in category
Exchange, Refund and Cancellation Policy
21 in category
31 in category

According to consumer ratings and reviews, ProFlowers ranks 23 points higher in the Flowers / Florist category than Wesley Berry Flowers. People gave ProFlowers 1.3 stars for Customer service criterion in Flowers / Florist category and it is 60 points higher than the worst rated brand in this category. At the same time, Wesley Berry Flowers was rated 1.1 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that ProFlowers has a higher rating than Wesley Berry Flowers. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave ProFlowers 1.3 stars and it is 76% greater than other in category. Wesley Berry Flowers however was rated 1.1 stars and it is 64% greater than other in category.

ProFlowers and Wesley Berry Flowers Rating Details

Customer service
1.3 (265 reviews)
1.1 (547 reviews)
Reviewer's quote

...Very dissatisfied with proflowers customer service as well..

Kiley

...Customer service is a joke. If you attempt to call customer service they will give you a bull *** store credit that you'll never be able to or want to use again or they will hang up on you. If you ask to speak with a supervisor they will put you on hold and never pick up the phone again...

PissedConsumer959614
Website
2.1 (255 reviews)
1.6 (459 reviews)
Reviewer's quote

...All over website it says get flowers on Valentines day. Did checkout and got to see all the fees that are not advertised more than doubling the advertised price. Part of fee is "Guaranteed Delivery on Valentines Day...

Vin E

...Sent complaint via website. No response. Saw my bill, it was in American funds which is not listed on the website...

PissedConsumer1000721
Exchange, Refund and Cancellation Policy
1.3 (243 reviews)
1.1 (518 reviews)
Reviewer's quote

...I got refund (I hope) , and will NEVER use them ever again. Stay away from this sorry company!..

PissedConsumer1730728

...I requested a refund from my credit card provider claiming I did not receive my goods and services and sent a copy of that complaint to the officers of the company . I received my full refund two days later. You just fight..

PissedConsumer949439

ProFlowers and Wesley Berry Flowers Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • Initial location on web
  • Fast delivery
  • Offered coupons
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Awful customer service
  • Failure to deliver product
  • Bait and switch on order

ProFlowers and Wesley Berry Flowers Most Positive Reviews

Top rated reviews
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

5

I ordered flowers for a funeral, and flowers were never delivered. I have emailed twice, no reply. I spoke with...

ProFlowers and Wesley Berry Flowers Most Critical Reviews

Lowest rated reviews
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

1

I ordered flowers on 8/26/2014 for same day delivery. The deals on line were great. I selected a floral arrangement...

ProFlowers and Wesley Berry Flowers Latest Reviews

Recent published reviews

I ordered a bouquet arrangement for my sisters birthday from PROFLOWERS, which was delivered late! They delivered the...

Read all 1335 reviews

I signed up with them ordered the clover mini...received it broken. I called and they said mail it back they would send...

Read all 2594 reviews

ProFlowers and Wesley Berry Flowers Products and Services

Most reviewed product and services
  • Proflowers Flowers (418 reviews)
  • Proflowers Delivery Service (210 reviews)
  • Proflowers Arrangement (155 reviews)
  • Wesley Berry Flowers Flowers (990 reviews)
  • Wesley Berry Flowers Delivery Service (390 reviews)
  • Wesley Berry Flowers Arrangement (363 reviews)