PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Teleflora and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Teleflora
ProFlowers

Teleflora and ProFlowers Overview

Total reviews
419
1330
Company responses
0
12
Issues resolved
5
5

ProFlowers was first mentioned on PissedConsumer on Jan 10, 2008 and since then this brand received 1330 reviews. It is 911 reviews more than Teleflora received since May 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Teleflora customer support team than with ProFlowers customer service.

Teleflora and ProFlowers Consumer Ratings

Rank
34 out of 356 in Flowers / Florist category
28 out of 356 in Flowers / Florist category
Customer service
28 in category
25 in category
Exchange, Refund and Cancellation Policy
27 in category
20 in category
Delivery Service
20 in category
19 in category

According to consumer ratings and reviews, ProFlowers ranks 6 points higher in the Flowers / Florist category than Teleflora. People gave Teleflora 1.3 stars for Customer service criterion in Flowers / Florist category and it is 57 points higher than the worst rated brand in this category. At the same time, ProFlowers was rated 1.3 stars for Customer service criterion in this category and it is 60 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that ProFlowers has a higher rating than Teleflora. Regarding Delivery Service criterion, consumers gave Teleflora 1.6 stars and it is 76% greater than other in category. ProFlowers however was rated 1.6 stars and it is 78% greater than other in category.

Teleflora and ProFlowers Rating Details

Customer service
1.3 (194 reviews)
1.3 (263 reviews)
Reviewer's quote

all i can say is the quality and delivery versus price is poorand the items that come don't last more than a dayi have purchased a few times and both times disappointeddon't buy from them is my advisegeorge

georgep

...My son spent a entire afternoon on the phone with their customer service. Person was unable to speak English. Do not use this company!..

Luigi
Exchange, Refund and Cancellation Policy
1.2 (178 reviews)
1.4 (240 reviews)
Reviewer's quote

The flowers they send do not match the flowers that are delivered. Paid $250.00 for a “premium” arrangement that looks like it came from a gas station. This should be illegal. If you care AT ALL about the recipient, don’t use this POS company. If you really hate the recipient, send away!

Rachel W

WOW what a mistake i called 4 times and tried to talk to 4 different people, but could not understand anyone except for the last one a little, and she had no clue what was their company policy. I used to use pro flowers a lot, but never again . They have gone to *** so sad !..

james s
Delivery Service
1.6 (166 reviews)
1.6 (222 reviews)
Reviewer's quote

...Then had a online chat with Kali who told me they would delivery them today 07/02 and give me 1/2 of my $ back and assured be to have them there today. No Thanks!!!!!! (4 days later)Finally got someone on the phone and they did say they would return my $ back. NEVER USE THIS COMPANY !!!..

APRIL

...On the delivery date, no flowers. I called Pro Flowers and was told they were out of the ones I ordered and had rescheduled delivery for the Tuesday afterward. I had not received any email notices about this...

PissedConsumer1535135

Teleflora and ProFlowers Pros and Cons

Pros
  • Pictured flowers
  • Flower picture i never received
  • Anticipation of beautiful arrangement
  • Selection
  • Website
  • Initial prices
Cons
  • Customer service
  • Never got flowers
  • Delivered product
  • Customer service
  • Hidden costs
  • Fraudulant representation

Teleflora and ProFlowers Most Positive Reviews

Top rated reviews
4.9

It's correct that you let the company knew what you felt about their product. Be reminded that any company who sell...

5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

Teleflora and ProFlowers Most Critical Reviews

Lowest rated reviews
1

I had flowers delivered to my mothers funeral. They sent something completely different than the picture i ordered...

1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

Teleflora and ProFlowers Latest Reviews

Recent published reviews
2.5

Every holiday I have receive a coupon with a 25% code that NEVER works. This week they did it again. This card states...

Read all 419 reviews

I called because I did not give the billing address. What a waste of time. I had trouble hearing the person on the...

Read all 1330 reviews

Teleflora and ProFlowers Products and Services

Most reviewed product and services
  • Teleflora Delivery Service (119 reviews)
  • Teleflora Flowers (70 reviews)
  • Teleflora Arrangement (62 reviews)
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (209 reviews)
  • Proflowers Arrangement (155 reviews)