PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sendflowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sendflowers
ProFlowers

Sendflowers and ProFlowers Overview

Total reviews 211 1393
Company responses 0 12
Issues resolved 0 5

Sendflowers and ProFlowers Consumer Ratings

Rank
48 out of 229 in Flowers / Florist category
30 out of 229 in Flowers / Florist category
Customer service
33 in category
32 in category
Delivery Service
34 in category
19 in category
Advertised vs Delivered
29 in category
24 in category
Product or Service Quality
26 in category
35 in category

Sendflowers and ProFlowers Rating Details

Customer service
1.3 (120 reviews)
1.3 (297 reviews)
Reviewer's quote

I had a very pleasant experience with the customer service representative. I have previously ordered from Send Flowers and been very pleased with the service and the quality..

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AGAIN $82 BLASTED DOLLARS!!!! When I immediately called customer service 18JAN21 the Asian woman reached out to the florist, Murrays: 717-880-****. My friend then told me that Murrays called her asking if she was ok with her flowers? **WHY??!!** I AM THE ONE THAT ORDERED AND PAID FOR THE DELIVERY....

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Delivery Service
1.3 (116 reviews)
1.6 (255 reviews)
Reviewer's quote

...Paid extra for same day delivery they sent a email it was delivered. I was there all day never delivered. I requested a full refund they said they have to do a investigation it takes 24 hours...

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...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...

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Advertised vs Delivered
1.1 (110 reviews)
1.2 (222 reviews)
Reviewer's quote

...What I ordered and what was delivered were so very different. See pictures below. I know that sometimes they have to substitute flowers but this was like night and day...

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How can you call someone on the day the plant are to be delivered that there is no florist available? How can it be ready for delivery at 5 am and no florist at 11am? Informing me on the day of the funeral makes it impossible for me to order an arrangement from somewhere else. The person who was...

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Product or Service Quality
1.3 (107 reviews)
1.2 (215 reviews)
Reviewer's quote

Let them know how angry and embarrassed I was at the product, and they offered a 20% off voucher good on another order. Next offer was a partial refund, which was given and the promise of a re-delivery to make things right, which is what I wanted. Three weeks later, I inquired about the...

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...For the prices I paid for both orders I expected a much better quality of flowers. Please get back to me on how I may receive a refund on both orders. I've had issues before with purchasing from Pro Flowers about a year ago but, figured I'd give you another try...

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Sendflowers and ProFlowers Pros and Cons

Pros
  • Refunded same day delivery fee
  • On time
  • Nice flower company
  • Selection
  • Website
  • Initial prices
Cons
  • Whole experience
  • There is nothing to like about this company
  • Horrible customer service
  • Customer service
  • Hidden costs
  • Fraudulant representation

Sendflowers and ProFlowers Most Positive Reviews

Top rated reviews
5

This is the first time I used this flowers company. At first, they delivered wrong flowers bouquet. It's wasn't the one...

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5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

I had a very pleasant experience with the customer service representative. I have previously ordered from Send Flowers...

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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Sendflowers and ProFlowers Most Critical Reviews

Lowest rated reviews
1

This company called me to reschedule delivery on the day of delivery attempting to negotiate discounts multiple times....

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1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

Do not use these cheating lying *** bags. This site, "Send Flowers" said they would be able to deliver before 6 pm...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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Sendflowers and ProFlowers Latest Reviews

Recent published reviews
No votes

I ordered flowers on 11 January to be delivered on 12 January for my daughter-in-laws birthday. I got a email that said...

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1

Order # 819 *** *** **, again 819 *** *****:
I ordered Best Day Bouquet AT $82.00 on Sunday 17JAN21 for a friend for her...

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No votes

I used Sendflowers.com to send a bouquet to my sister for her birthday, which fell on Thanksgiving 2020. I called 4 time...

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2.2

check previous submission for provided submission.

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Sendflowers and ProFlowers Products and Services

Most reviewed product and services
  • Sendflowers Delivery Service (70 reviews)
  • Sendflowers Flowers (31 reviews)
  • Sendflowers Bouquet (11 reviews)
  • Proflowers Flowers (417 reviews)
  • Proflowers Delivery Service (239 reviews)
  • Proflowers Arrangement (160 reviews)