PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sendflowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sendflowers
ProFlowers

Sendflowers and ProFlowers Overview

Total reviews 198 1388
Company responses 0 12
Issues resolved 0 5

Sendflowers and ProFlowers Consumer Ratings

Rank
49 out of 242 in Flowers / Florist category
30 out of 242 in Flowers / Florist category
Customer service
32 in category
28 in category
Delivery Service
33 in category
21 in category
Advertised vs Delivered
26 in category
22 in category
Product or Service Quality
28 in category
33 in category

Sendflowers and ProFlowers Rating Details

Customer service
1.2 (114 reviews)
1.3 (295 reviews)
Reviewer's quote

So the customer service lady asked if I had a preference as to what kind of flowers or did I want the florist to decide. At this point I'm thinking that I deserve to get her something expensive if she can't have the gourmet chocolate, so I told the wanted it to be red roses. I know nothing about...

Read full review

...There is no excuse for the poor customer service and how this was handled. The website has a guarantee of flowers and flowers are good for seven day. I think this needs to be removed from the website because there is no guarantee that the flowers will be delivered..

Read full review
Delivery Service
1.3 (110 reviews)
1.6 (252 reviews)
Reviewer's quote

...They emailed me Sunday saying the delivery would be Monday. Nothing was delivered Monday. I called their 800 number and got a machine that said they had no record of my order...

Read full review

...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...

Read full review
Advertised vs Delivered
1.1 (105 reviews)
1.2 (221 reviews)
Reviewer's quote

...After calling several times, they could not tell me where the flowers were at that point and if it will even be delivered as scheduled. It was a disaster. I remind to please use pro flowers, anyone one else but them!!! Smh!!!..

Read full review

It is now 9:54pm PST and the flowers have not been delivered nor have I received a delivery confirmation. The recipients birthday is now coming to end and they dont have the gift that I planned for days in advance. I wanted to speak to a customer service agent this evening and tried calling...

Read full review
Product or Service Quality
1.2 (104 reviews)
1.2 (214 reviews)
Reviewer's quote

After 8 emails and 10 phone calls two of which they hung up on me my order was canceled ! Very unprofessional! Terrible customer service!! Ruined Mothers Day !! Avoid Avoid,Avoid,Avoid,Avoid,Avoid! Avoid !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!..

Read full review

...For the prices I paid for both orders I expected a much better quality of flowers. Please get back to me on how I may receive a refund on both orders. I've had issues before with purchasing from Pro Flowers about a year ago but, figured I'd give you another try...

Read full review

Sendflowers and ProFlowers Pros and Cons

Pros
  • Refunded same day delivery fee
  • Nice flower company
  • I like being able to pick and order what i want from the website
  • Selection
  • Website
  • Initial prices
Cons
  • Whole experience
  • There is nothing to like about this company
  • Did not deliver what was advertised
  • Customer service
  • Hidden costs
  • Fraudulant representation

Sendflowers and ProFlowers Most Positive Reviews

Top rated reviews
5

This is the first time I used this flowers company. At first, they delivered wrong flowers bouquet. It's wasn't the one...

Read full review
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

Read full review
4.8

flowers were delivered Friday April 10,2020 delivery person did not ring door bell or knock to say the flowers were...

Read full review
4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

Read full review

Sendflowers and ProFlowers Most Critical Reviews

Lowest rated reviews
1

This company called me to reschedule delivery on the day of delivery attempting to negotiate discounts multiple times....

Read full review
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

Read full review
1

Do not use these cheating lying *** bags. This site, "Send Flowers" said they would be able to deliver before 6 pm...

Read full review
1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

Read full review

Sendflowers and ProFlowers Latest Reviews

Recent published reviews
1.8

On Saturday I ordered $150 in products to be delivered on a Sunday. They emailed me Sunday saying the delivery would be...

Read full review
1

We ordered a plant for a friend Thursday evening 08/13/20 in Puerto Rico from Pro Flowers.com. We received an e-mail...

Read full review
1

Flowers were not fresh,bucket was much smaller than advertised, arrangement was sloppy different vase without a ribbon

Read full review
1.7

Did not deliver flowers at all and gave no reason. Now I have to wait for five to seven days for my money to be put...

Read full review

Sendflowers and ProFlowers Products and Services

Most reviewed product and services
  • Sendflowers Delivery Service (65 reviews)
  • Sendflowers Flowers (34 reviews)
  • Sendflowers Same Day Delivery Service (9 reviews)
  • Proflowers Flowers (417 reviews)
  • Proflowers Delivery Service (237 reviews)
  • Proflowers Arrangement (160 reviews)