Sendflowers vs ProFlowers
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Sendflowers and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Sendflowers and ProFlowers Overview
|
Total reviews |
198
|
1388
|
|
Company responses |
0 |
12 |
|
Issues resolved |
0 |
5 |
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Sendflowers and ProFlowers Consumer Ratings
Rank
49
out of 242 in Flowers / Florist category
30
out of 242 in Flowers / Florist category
Customer service
32
in category
28
in category
Delivery Service
33
in category
21
in category
Advertised vs Delivered
26
in category
22
in category
Product or Service Quality
28
in category
33
in category
Sendflowers and ProFlowers Rating Details
Reviewer's quote
So the customer service lady asked if I had a preference as to what kind of flowers or did I want the florist to decide. At this point I'm thinking that I deserve to get her something expensive if she can't have the gourmet chocolate, so I told the wanted it to be red roses. I know nothing about...
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...There is no excuse for the poor customer service and how this was handled. The website has a guarantee of flowers and flowers are good for seven day. I think this needs to be removed from the website because there is no guarantee that the flowers will be delivered..
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Reviewer's quote
...They emailed me Sunday saying the delivery would be Monday. Nothing was delivered Monday. I called their 800 number and got a machine that said they had no record of my order...
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...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...
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Reviewer's quote
...After calling several times, they could not tell me where the flowers were at that point and if it will even be delivered as scheduled. It was a disaster. I remind to please use pro flowers, anyone one else but them!!! Smh!!!..
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It is now 9:54pm PST and the flowers have not been delivered nor have I received a delivery confirmation. The recipients birthday is now coming to end and they dont have the gift that I planned for days in advance. I wanted to speak to a customer service agent this evening and tried calling...
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Product or Service Quality
Reviewer's quote
After 8 emails and 10 phone calls two of which they hung up on me my order was canceled ! Very unprofessional! Terrible customer service!! Ruined Mothers Day !! Avoid Avoid,Avoid,Avoid,Avoid,Avoid! Avoid !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!..
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...For the prices I paid for both orders I expected a much better quality of flowers. Please get back to me on how I may receive a refund on both orders. I've had issues before with purchasing from Pro Flowers about a year ago but, figured I'd give you another try...
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Sendflowers and ProFlowers Pros and Cons
Pros
- Refunded same day delivery fee
- Nice flower company
- I like being able to pick and order what i want from the website
- Selection
- Website
- Initial prices
Cons
- Whole experience
- There is nothing to like about this company
- Did not deliver what was advertised
- Customer service
- Hidden costs
- Fraudulant representation
Sendflowers and ProFlowers Most Positive Reviews
Top rated reviews
This is the first time I used this flowers company. At first, they delivered wrong flowers bouquet. It's wasn't the one...
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I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...
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flowers were delivered Friday April 10,2020 delivery person did not ring door bell or knock to say the flowers were...
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On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...
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Sendflowers and ProFlowers Most Critical Reviews
Lowest rated reviews
This company called me to reschedule delivery on the day of delivery attempting to negotiate discounts multiple times....
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This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...
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Do not use these cheating lying *** bags. This site, "Send Flowers" said they would be able to deliver before 6 pm...
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We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...
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Sendflowers and ProFlowers Latest Reviews
Recent published reviews
On Saturday I ordered $150 in products to be delivered on a Sunday. They emailed me Sunday saying the delivery would be...
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We ordered a plant for a friend Thursday evening 08/13/20 in Puerto Rico from Pro Flowers.com. We received an e-mail...
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Flowers were not fresh,bucket was much smaller than advertised, arrangement was sloppy different vase without a ribbon
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Did not deliver flowers at all and gave no reason. Now I have to wait for five to seven days for my money to be put...
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Sendflowers and ProFlowers Products and Services
Most reviewed product and services
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Sendflowers Delivery Service
(65 reviews)
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Sendflowers Flowers
(34 reviews)
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Sendflowers Same Day Delivery Service
(9 reviews)
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Proflowers Flowers
(417 reviews)
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Proflowers Delivery Service
(237 reviews)
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Proflowers Arrangement
(160 reviews)
How would you compare Sendflowers vs ProFlowers?
ProFlowers has always sent orders on time and they were beautiful. DO NOT USE SENDFLOWERS.
VERY DISSAPOINTING.
POOR CUSTOMER SERVICE. ORDER NEVER DELIVERED