PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and Sendflowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
Sendflowers

ProFlowers and Sendflowers Overview

Total reviews
1328
147
Company responses
12
0
Issues resolved
5
0

ProFlowers was first mentioned on PissedConsumer on Jan 10, 2008 and since then this brand received 1328 reviews. It is 1181 reviews more than Sendflowers received since Aug 27, 2013.

ProFlowers and Sendflowers Consumer Ratings

Rank
28 out of 356 in Flowers / Florist category
44 out of 356 in Flowers / Florist category
Customer service
25 in category
29 in category
Website
23 in category
31 in category
Exchange, Refund and Cancellation Policy
20 in category
26 in category

According to consumer ratings and reviews, ProFlowers ranks 16 points higher in the Flowers / Florist category than Sendflowers. People gave ProFlowers 1.3 stars for Customer service criterion in Flowers / Florist category and it is 60 points higher than the worst rated brand in this category. At the same time, Sendflowers was rated 1.2 stars for Customer service criterion in this category and it is 56 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that ProFlowers has a higher rating than Sendflowers. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave ProFlowers 1.4 stars and it is 76% greater than other in category. Sendflowers however was rated 1.2 stars and it is 69% greater than other in category.

ProFlowers and Sendflowers Rating Details

Customer service
1.3 (263 reviews)
1.2 (81 reviews)
Reviewer's quote

...My son spent a entire afternoon on the phone with their customer service. Person was unable to speak English. Do not use this company!..

Luigi

...Customer service here is an absolute joke all automated responses I ordered purple tulips just wanted to make sure it was equal value for the substitution in my opinion it is not and nowhere near. The first picture is what I ordered picture from the receipt the second picture is what I got..

Kevin T
Website
2.1 (251 reviews)
1.9 (73 reviews)
Reviewer's quote

...All over website it says get flowers on Valentines day. Did checkout and got to see all the fees that are not advertised more than doubling the advertised price. Part of fee is "Guaranteed Delivery on Valentines Day...

Vin E

The website is misleading - told me they could deliver flowers on Sunday. After placing the order, I then received an email saying they couldn't deliver them until Monday. Finally got the flowers and the arrangement is about 1/2 the size that I had ordered...

PissedConsumer1677431
Exchange, Refund and Cancellation Policy
1.4 (240 reviews)
1.2 (70 reviews)
Reviewer's quote

WOW what a mistake i called 4 times and tried to talk to 4 different people, but could not understand anyone except for the last one a little, and she had no clue what was their company policy. I used to use pro flowers a lot, but never again . They have gone to *** so sad !..

james s

...received No refund..

PissedConsumer1688492

ProFlowers and Sendflowers Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • I did receive a full refund
  • Price
  • On time
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Whole experience
  • Did not deliver
  • Item never deliveried

ProFlowers and Sendflowers Most Positive Reviews

Top rated reviews
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

4

I ordered this bouquet for my gf and this is what she received. She said she loved them but it is not even just roses...

ProFlowers and Sendflowers Most Critical Reviews

Lowest rated reviews
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

1

This company called me to reschedule delivery on the day of delivery attempting to negotiate discounts multiple times....

ProFlowers and Sendflowers Latest Reviews

Recent published reviews

screwed up birthday delivery with three weeks notices

Read all 1328 reviews
1

Went with this company because they GUARANTEED SAME DAY DELIVERY..Got an email at 2pm stating would be delivered on...

Read all 147 reviews

ProFlowers and Sendflowers Products and Services

Most reviewed product and services
  • Proflowers Flowers (415 reviews)
  • Proflowers Delivery Service (209 reviews)
  • Proflowers Arrangement (155 reviews)
  • Sendflowers Delivery Service (54 reviews)
  • Sendflowers Flowers (27 reviews)
  • Sendflowers Arrangement (7 reviews)