PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and Sendflowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
Sendflowers

ProFlowers and Sendflowers Overview

Total reviews
1390
194
Company responses
12
0
Issues resolved
5
0

ProFlowers and Sendflowers Consumer Ratings

Rank
31 out of 241 in Flowers / Florist category
49 out of 241 in Flowers / Florist category
Customer service
28 in category
32 in category
Website
25 in category
35 in category
Exchange, Refund and Cancellation Policy
23 in category
28 in category
Discounts and Special Offers
22 in category
20 in category

ProFlowers and Sendflowers Rating Details

Customer service
1.3 (294 reviews)
1.2 (114 reviews)
Reviewer's quote

...I wanted to speak to a customer service agent this evening and tried calling pro-flowers, selecting the chat option and tried the email link and all were not available. Your website claims someone is available 24/7. This is not the case...

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So the customer service lady asked if I had a preference as to what kind of flowers or did I want the florist to decide. At this point I'm thinking that I deserve to get her something expensive if she can't have the gourmet chocolate, so I told the wanted it to be red roses. I know nothing about...

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Website
2.1 (278 reviews)
1.9 (97 reviews)
Reviewer's quote

...14 on your online website on May 1st 2020 to arrive to my mom on Saturday, May 9th 2020. She never received the flowers. I have no clue what my order number is (not even sure I ever got one)...

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...Well that was a BIG mistake!!!! They do not honor their codes for the discounts they put on their website. This is the third time they have given me some kind of excuse for not being able to do it. I just think if you put a discount code on the website it should WORK!!!..

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Exchange, Refund and Cancellation Policy
1.4 (261 reviews)
1.2 (95 reviews)
Reviewer's quote

...I would appreciate a refund on BOTH purchases. For the prices I paid for both orders I expected a much better quality of flowers. Please get back to me on how I may receive a refund on both orders...

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...It was never delivered and when I finally spoke to a representative the following day I was told I could receive a 20% discount and the arrangement would be sent the following week! I would give this company one star simply because they did refund my money!..

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Discounts and Special Offers
1.6 (256 reviews)
1.6 (92 reviews)
Reviewer's quote

...They have the nerve to charge a $40 "special" delivery fee for this date and can't even deliver. On hold with off-shore (I'm sorry sir but we cannot disclose our location) for over an hour and all they come up with is sorry, we will refund your money. Pathetic..

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I had never ordered her flowers and I wanted to make this birthday special for her because she said she feels like an only child now. This is killing me that they could be so flippant about delivering flowers that really had so much more meaning than just sending flowers. I will never again use...

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ProFlowers and Sendflowers Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • Nice flower company
  • I like being able to pick and order what i want from the website
  • I did receive a full refund
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Whole experience
  • Did not deliver what was advertised
  • There is nothing to like about this company

ProFlowers and Sendflowers Most Positive Reviews

Top rated reviews
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

This is the first time I used this flowers company. At first, they delivered wrong flowers bouquet. It's wasn't the one...

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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4.8

flowers were delivered Friday April 10,2020 delivery person did not ring door bell or knock to say the flowers were...

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ProFlowers and Sendflowers Most Critical Reviews

Lowest rated reviews
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

This company called me to reschedule delivery on the day of delivery attempting to negotiate discounts multiple times....

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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1

Do not use these cheating lying *** bags. This site, "Send Flowers" said they would be able to deliver before 6 pm...

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ProFlowers and Sendflowers Latest Reviews

Recent published reviews
1.3

Good morning, There was a delivery for both my mother and my grandmother on Tuesday 07/07/2020. I am highly upset...

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1.2

I would never use these people again. I wanted them to deliver flowers for my friends birthday as a surprise. First,...

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1

The delivery was scheduled for 7/6/20. It is now 9:54pm PST and the flowers have not been delivered nor have I received...

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1.4

We ordered flowers online. SendFlowers charge the credit card but never delivered.

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ProFlowers and Sendflowers Products and Services

Most reviewed product and services
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (239 reviews)
  • Proflowers Arrangement (160 reviews)
  • Sendflowers Delivery Service (65 reviews)
  • Sendflowers Flowers (34 reviews)
  • Sendflowers Same Day Delivery Service (9 reviews)