PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and Sendflowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
Sendflowers

ProFlowers and Sendflowers Overview

Total reviews
1333
154
Company responses
12
0
Issues resolved
5
0

ProFlowers was first mentioned on PissedConsumer on Jan 10, 2008 and since then this brand received 1333 reviews. It is 1179 reviews more than Sendflowers received since Aug 27, 2013.

ProFlowers and Sendflowers Consumer Ratings

Rank
29 out of 277 in Flowers / Florist category
45 out of 277 in Flowers / Florist category
Customer service
26 in category
30 in category
Website
25 in category
33 in category
Exchange, Refund and Cancellation Policy
21 in category
28 in category

According to consumer ratings and reviews, ProFlowers ranks 16 points higher in the Flowers / Florist category than Sendflowers. People gave ProFlowers 1.3 stars for Customer service criterion in Flowers / Florist category and it is 61 points higher than the worst rated brand in this category. At the same time, Sendflowers was rated 1.2 stars for Customer service criterion in this category and it is 57 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that ProFlowers has a higher rating than Sendflowers. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave ProFlowers 1.4 stars and it is 76% greater than other in category. Sendflowers however was rated 1.2 stars and it is 68% greater than other in category.

ProFlowers and Sendflowers Rating Details

Customer service
1.3 (265 reviews)
1.2 (85 reviews)
Reviewer's quote

...Very dissatisfied with proflowers customer service as well..

Kiley

...Customer service here is an absolute joke all automated responses I ordered purple tulips just wanted to make sure it was equal value for the substitution in my opinion it is not and nowhere near. The first picture is what I ordered picture from the receipt the second picture is what I got..

Kevin T
Website
2.1 (254 reviews)
1.9 (78 reviews)
Reviewer's quote

...All over website it says get flowers on Valentines day. Did checkout and got to see all the fees that are not advertised more than doubling the advertised price. Part of fee is "Guaranteed Delivery on Valentines Day...

Vin E

...Well that was a BIG mistake!!!! They do not honor their codes for the discounts they put on their website. This is the third time they have given me some kind of excuse for not being able to do it. I just think if you put a discount code on the website it should WORK!!!..

Shatera
Exchange, Refund and Cancellation Policy
1.4 (242 reviews)
1.2 (73 reviews)
Reviewer's quote

...I got refund (I hope) , and will NEVER use them ever again. Stay away from this sorry company!..

PissedConsumer1730728

...Promised a full refund in 1-3 days. We'll see!..

Ralph S

ProFlowers and Sendflowers Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • I did receive a full refund
  • Price
  • On time
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Whole experience
  • Did not deliver
  • Item never deliveried

ProFlowers and Sendflowers Most Positive Reviews

Top rated reviews
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

4

I ordered this bouquet for my gf and this is what she received. She said she loved them but it is not even just roses...

ProFlowers and Sendflowers Most Critical Reviews

Lowest rated reviews
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

1

This company called me to reschedule delivery on the day of delivery attempting to negotiate discounts multiple times....

ProFlowers and Sendflowers Latest Reviews

Recent published reviews
1.1

I ordered flowers for my brother-in-law. Flowers arrived dead in 12/16/19. I called and promised delivery on 12/17/19. F...

Read all 1333 reviews
1

I am absolutely livid! My cousin had a birthday yesterday and I had PAID FOR flowers to be delivered TO HER. I supplied...

Read all 154 reviews

ProFlowers and Sendflowers Products and Services

Most reviewed product and services
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (210 reviews)
  • Proflowers Arrangement (155 reviews)
  • Sendflowers Delivery Service (55 reviews)
  • Sendflowers Flowers (30 reviews)
  • Sendflowers Same Day Delivery Service (7 reviews)