PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and Sendflowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
Sendflowers

ProFlowers and Sendflowers Overview

Total reviews 1389 207
Company responses 12 0
Issues resolved 5 0

ProFlowers and Sendflowers Consumer Ratings

Rank
30 out of 245 in Flowers / Florist category
49 out of 245 in Flowers / Florist category
Customer service
30 in category
No votes
Website
27 in category
No votes
Exchange, Refund and Cancellation Policy
25 in category
No votes
Discounts and Special Offers
19 in category
No votes

ProFlowers and Sendflowers Rating Details

Customer service
1.3 (295 reviews)
No votes
Reviewer's quote

...There is no excuse for the poor customer service and how this was handled. The website has a guarantee of flowers and flowers are good for seven day. I think this needs to be removed from the website because there is no guarantee that the flowers will be delivered..

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When I contacted customer service they told me that the same local florist would have to replace the bouquet and pick up the previous bouquet. I wasn't very happy with this news since I didn't have much faith that they would be able to reproduce the original bouquet since they obviously didn't the...

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Website
2.1 (279 reviews)
No votes
Reviewer's quote

...14 on your online website on May 1st 2020 to arrive to my mom on Saturday, May 9th 2020. She never received the flowers. I have no clue what my order number is (not even sure I ever got one)...

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...Well that was a BIG mistake!!!! They do not honor their codes for the discounts they put on their website. This is the third time they have given me some kind of excuse for not being able to do it. I just think if you put a discount code on the website it should WORK!!!..

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Exchange, Refund and Cancellation Policy
1.4 (263 reviews)
No votes
Reviewer's quote

...I would appreciate a refund on BOTH purchases. For the prices I paid for both orders I expected a much better quality of flowers. Please get back to me on how I may receive a refund on both orders...

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...20% refund and an apology notice, but it doesn't do much if the recipient isn't there the next day, is it? Hence the wanting same day delivery. And I bet they would not have even told me the delivery could not be made if I had not called in..

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Discounts and Special Offers
1.6 (256 reviews)
No votes
Reviewer's quote

...They have the nerve to charge a $40 "special" delivery fee for this date and can't even deliver. On hold with off-shore (I'm sorry sir but we cannot disclose our location) for over an hour and all they come up with is sorry, we will refund your money. Pathetic..

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I had never ordered her flowers and I wanted to make this birthday special for her because she said she feels like an only child now. This is killing me that they could be so flippant about delivering flowers that really had so much more meaning than just sending flowers. I will never again use...

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ProFlowers and Sendflowers Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • Refunded same day delivery fee
  • On time
  • Nice flower company
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Whole experience
  • There is nothing to like about this company
  • Horrible customer service

ProFlowers and Sendflowers Most Positive Reviews

Top rated reviews
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

This is the first time I used this flowers company. At first, they delivered wrong flowers bouquet. It's wasn't the one...

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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4.8

flowers were delivered Friday April 10,2020 delivery person did not ring door bell or knock to say the flowers were...

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ProFlowers and Sendflowers Most Critical Reviews

Lowest rated reviews
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

This company called me to reschedule delivery on the day of delivery attempting to negotiate discounts multiple times....

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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1

Do not use these cheating lying *** bags. This site, "Send Flowers" said they would be able to deliver before 6 pm...

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ProFlowers and Sendflowers Latest Reviews

Recent published reviews
No votes

I placed an order on Friday, November 13 for flowers. I wanted the flowers delivered on Saturday, November 14th. I...

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1

I ordered a fruit basket for my sons 35 birthday. Paid extra for same day delivery they sent a email it was delivered....

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1

We ordered a plant for a friend Thursday evening 08/13/20 in Puerto Rico from Pro Flowers.com. We received an e-mail...

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1.2

I ordered from Sendflowers.com what I thought would be a beautiful bouquet of deep pink tulips with white flowers that...

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ProFlowers and Sendflowers Products and Services

Most reviewed product and services
  • Proflowers Flowers (417 reviews)
  • Proflowers Delivery Service (238 reviews)
  • Proflowers Arrangement (160 reviews)
  • Sendflowers Delivery Service (70 reviews)
  • Sendflowers Flowers (30 reviews)
  • Sendflowers Bouquet (11 reviews)