PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thane Direct Usa and Pro Aqua as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thane Direct Usa
Pro Aqua

Thane Direct Usa and Pro Aqua Overview

Total reviews
75
84
Company responses
0
0
Issues resolved
0
0

Thane Direct Usa and Pro Aqua Consumer Ratings

Rank
666 out of 3028 in E-commerce category
276 out of 1791 in Appliances and Electronics category
Customer service
363 in category
168 in category
Website
628 in category
411 in category
Exchange, Refund and Cancellation Policy
363 in category
155 in category
Price Affordability
638 in category
423 in category

Thane Direct Usa and Pro Aqua Rating Details

Customer service
1.3 (26 reviews)
1.6 (31 reviews)
Reviewer's quote

I must say that I am Super pleased the customer service that I received over the phone, I am 65 years old I'm an independent liver in a senior living facility and I explained to the representative that I needed some instructions on how to put together my new product that I purchased from them, and...

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We had promised not kept, and there is zero customer service at the local store they opened, and no way to contact the main head quarters. We were suppose to get a discount for my wife being a teacher, never happened. Couldnt get ahold of the salesman after he walked out the door and papers were...

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Website
1.5 (20 reviews)
1.5 (35 reviews)
Reviewer's quote

So, i went to the website to see and generally when you order something online, you are given an order summary BEFORE you are charged. I have order things before where you enter your billing info before you see the actual purchase order so i really didn't think much of it until i was charged before...

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i just finished paying off off this piece of trash, they lied to me and a bunch of my family how wonderful it is,never again will i do this again nor my family. DONT BUY FROM THEM.. THEY LIED ABOUT FIXING THE PROBLEMS WE HAD.. NEVER GAVE US WHAT WAS PROMISED TO US,,, FOR A PIECE OF TRASH,, WHEN YOU...

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Exchange, Refund and Cancellation Policy
1.2 (21 reviews)
1.6 (33 reviews)
Reviewer's quote

Difficult to get help on returning item on 30 day return policy. The company did finally get in touch with me and item has been returned..

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cant use this machine! anytime I use it the way I was informed my 8 month old and I have terrible nose bleeds!!! it is just sitting in a closet I cant use it, it does nothing I just wasted $3,900!!! don't buy this you can get something similar for $120. They took our old vacuum and to be honest...

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Price Affordability
1.6 (14 reviews)
1.6 (29 reviews)
Reviewer's quote

...The total price was 120. 00 and after i used the appliance the capsule collecting the dust was stuck and i could not use the steamer. I phoned the company and was told that i was over the trial period and i would have to pay to hàve the hoover returned...

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...I can buy me a few vacuum with the price i paid for this one and be more satisfied. Thanks, Barbara LeBlanc..

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Thane Direct Usa and Pro Aqua Pros and Cons

Pros
  • Product very good
  • Product
  • Wonderful mop
  • How vacuum first worked
  • Presentation
  • That its paid off
Cons
  • Customer service and defective item shipping refund
  • Unresponsive email address
  • No customer service
  • Price and communication
  • No service available
  • Wacuum because it was a lot of trouble to use

Thane Direct Usa and Pro Aqua Most Positive Reviews

Top rated reviews
5

I must say that I am Super pleased the customer service that I received over the phone, I am 65 years old I'm an...

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5

I love the new Pro-Aqua it works good and cleans like it should. Lot of power and easy to use and makes my house smell...

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4.2

I placed an order today. when is my next payment due. when will I receive merchandise.

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5

Just curious How are you getting so much litter in it? I have a multi-cat house and a Pro-aqua and use it on Sat....

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Thane Direct Usa and Pro Aqua Most Critical Reviews

Lowest rated reviews
1

Well, i guess I have been scammed. My experience started out sketchy to begin with. I saw the infomercial and was...

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1

I was told the same thing when I got my Pro Aqua the first payment will be taken from my bank account and the rest will...

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1

I ordered #perfectdog from Thane on 2/21/16 and canceled it 8 mins later when I discovered that my sister bought me the...

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1

Buy a Dyson instead. I actually didn't purchase this, but my boyfriend did before we started dating. He said he spent a...

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Thane Direct Usa and Pro Aqua Latest Reviews

Recent published reviews
3

I told you guys third time, WHERE IS MY ORDER, I paid for 5-7day and where is my order

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No votes

I have not been able to. get in touch with anyone. I am trying to find. information. on the air filter system for iron...

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No votes

I paid my money in full and I was told it will be there in 7 days and I have not received nothing . The money came out...

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1.2

All and all its a great vacuum/ purifier. Not worth all the most way. The salesmen talk a good talk, but do t keep...

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Thane Direct Usa and Pro Aqua Products and Services

Most reviewed product and services
  • Thane Direct Usa Customer Care (7 reviews)
  • Thane Direct Usa Shipping Service (4 reviews)
  • Thane Direct Usa Exerciser Free Trial (1 review)
  • Pro Aqua Vacuum Cleaner (37 reviews)