PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shutterfly and Printerpix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shutterfly
Printerpix

Shutterfly and Printerpix Overview

Total reviews 463 208
Company responses 0 0
Issues resolved 3 0

Shutterfly and Printerpix Consumer Ratings

Rank
20 out of 191 in Printing category
39 out of 191 in Printing category
Customer service
11 in category
26 in category
Website
19 in category
30 in category
Product or Service Quality
10 in category
26 in category
Turnaround Time
10 in category
21 in category

Shutterfly and Printerpix Rating Details

Customer service
1.6 (194 reviews)
1 (136 reviews)
Reviewer's quote

Customer service was VERY helpful, courteous and knowledgeable. We talked through my options and I decided to keep what I ordered..

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...Way too many calls to customer service. Still waiting for replacement product. I have asked for calls from production, accounting and corporate office and have received none...

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Website
2.1 (188 reviews)
1.5 (114 reviews)
Reviewer's quote

The website has always had problems with crashing but now I am unable to access my photos from any browser when using my IPAD. I need to use the website because it is the only way to move photos between albums. Contacted company...

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bought a Groupon which led me to website which was EXTREMELY hard to navigate and download images to create a photo album. received the 3 albums purchased and on 4 or more pages photos were not set right and images were cut off and couldn't see people's faces. it was embarrassing to give as gifts...

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Product or Service Quality
2.2 (175 reviews)
1.3 (116 reviews)
Reviewer's quote

...Customer service representative could not help so forwarded the need to someone else, asked me to stay on, and then ended the chat...

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Poor customer relatiom service! The staffs cut the phone and you and are ever so rude. Mistakenly place the same order twice and they refuse to make a refund. Plus the order takes for ever to be ready..

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Turnaround Time
2.2 (160 reviews)
1.2 (121 reviews)
Reviewer's quote

...I've been trying to get this case for a long time - over two months. All of the cases are "temporarily sold out. " I'm finding it hard to believe that every single case for the iPhone 6 is sold out for this length of time...

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...I have wasted so much time on this issue I am ready to write a review of what I think about Printerpix and it won’t be complimentary. Disgusted Louise McMaster..

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Shutterfly and Printerpix Pros and Cons

Pros
  • Convenience of photo organization
  • Photo print quality
  • Ease of use
  • Price was good
  • Price
  • Website software --- when it worked
Cons
  • Customer service
  • Unresponsive customer service
  • Ease of site use
  • Horrible customer service
  • Lack of customer service responsiveness
  • No customer service terrible website

Shutterfly and Printerpix Most Positive Reviews

Top rated reviews
5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

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5

I ordered 2 mink touch blankets as Christmas gifts before I read all of the horrible reviews from this company. I...

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5

I recently ordered a calendar from Shutterfly. I input new billing and shipping information but they shipped to the...

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4

I have been trying to check the status of my order and no one will respond back to my email. Very horrible business...

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Shutterfly and Printerpix Most Critical Reviews

Lowest rated reviews
1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

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1

Ordered calenders as a part of a Groupon deal. They were late (ok it was Xmas time I get it.) Ordered prints with the...

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1

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book,...

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1

I had to wait almost 3 months to get my product, including several emails and phone calls (that took over 60 minutes on...

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Shutterfly and Printerpix Latest Reviews

Recent published reviews
2.7

I have been a loyal customer of Shutterfly for over 10 years ever since my son was born. When I first started using...

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2.3

Has taken well over a month for product. Way too many calls to customer service. Still waiting for replacement product....

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3

we got a book from here and received it very damaged and blurry the lady said that we would get a free book with...

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1

nothing happened. i want to cancel order to get money back

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Shutterfly and Printerpix Products and Services

Most reviewed product and services
  • Shutterfly Shipping Service (75 reviews)
  • Shutterfly Photo Book (18 reviews)
  • Shutterfly Coupon (14 reviews)
  • Printerpix Printing Service (27 reviews)
  • Printerpix Shipping Service (21 reviews)
  • Printerpix Blanket Printing Service (14 reviews)