PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shutterfly and Printerpix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shutterfly
Printerpix

Shutterfly and Printerpix Overview

Total reviews
449
192
Company responses
0
0
Issues resolved
2
0

Shutterfly and Printerpix Consumer Ratings

Rank
21 out of 180 in Printing category
35 out of 180 in Printing category
Customer service
15 in category
27 in category
Website
23 in category
32 in category
Product or Service Quality
14 in category
28 in category
Turnaround Time
13 in category
24 in category

Shutterfly and Printerpix Rating Details

Customer service
1.5 (185 reviews)
1.1 (127 reviews)
Reviewer's quote

Customer service was VERY helpful, courteous and knowledgeable. We talked through my options and I decided to keep what I ordered..

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BUYER BEWARE! They shipped my order and it was wrong. I have tried multiple times to contact them emails and calls. They "promised" they would correct it. I have been LIED to by their "customer service". I have not received my corrected order. They are a SCAM and a RIP-OFF. Do NOT do business with...

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Website
2 (180 reviews)
1.5 (106 reviews)
Reviewer's quote

The website has always had problems with crashing but now I am unable to access my photos from any browser when using my IPAD. I need to use the website because it is the only way to move photos between albums. Contacted company...

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bought a Groupon which led me to website which was EXTREMELY hard to navigate and download images to create a photo album. received the 3 albums purchased and on 4 or more pages photos were not set right and images were cut off and couldn't see people's faces. it was embarrassing to give as gifts...

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Product or Service Quality
2.1 (165 reviews)
1.3 (104 reviews)
Reviewer's quote

I received my photo book that was customized using your new service. Unfortunately when we opened it to our surprise pictures we are not focused evenly and multiple times peoples heads were cut off or covered by graphics. My impression was that an actual employee was creating this book and not a...

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...It came &;; was bad quality , very small & photo blurred Terrible waste of money Emailed 3 times , rang customer service to be told NO refund..

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Turnaround Time
2.1 (152 reviews)
1.2 (113 reviews)
Reviewer's quote

...I've been trying to get this case for a long time - over two months. All of the cases are "temporarily sold out. " I'm finding it hard to believe that every single case for the iPhone 6 is sold out for this length of time...

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Soooo many emails, too much time taken away from my 2 yr old!! Called yesterday, SPECIFICALLY made sure the guy had my #,, YEP, hung up on, & not called back. Call same # this morning,, it now says # is not in service. When/if these dang Canvases EVER get here,, I will be IMMEDIATELY BLOCKING...

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Shutterfly and Printerpix Pros and Cons

Pros
  • Convenience of photo organization
  • Ease of use
  • Way it used to be
  • Price was good
  • Price
  • Website software --- when it worked
Cons
  • Customer service
  • Unresponsive customer service
  • Ease of site use
  • Lack of customer service responsiveness
  • No customer service terrible website
  • Horrible customer service

Shutterfly and Printerpix Most Positive Reviews

Top rated reviews
5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

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5

I ordered 2 mink touch blankets as Christmas gifts before I read all of the horrible reviews from this company. I...

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5

I recently ordered a calendar from Shutterfly. I input new billing and shipping information but they shipped to the...

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4

I have been trying to check the status of my order and no one will respond back to my email. Very horrible business...

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Shutterfly and Printerpix Most Critical Reviews

Lowest rated reviews
1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

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1

Ordered calenders as a part of a Groupon deal. They were late (ok it was Xmas time I get it.) Ordered prints with the...

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1

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book,...

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1

I had to wait almost 3 months to get my product, including several emails and phone calls (that took over 60 minutes on...

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Shutterfly and Printerpix Latest Reviews

Recent published reviews
No votes

I made a mistake on order placed on July 5th, the correction was made and placed in my cart, can I cancel my order and...

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No votes

Where is my 2nd blanket?
501.626.9005
Please call me or refund me.

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No votes

Bad quality in my tirée books
World like a refund

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1

BUYER BEWARE! They shipped my order and it was wrong. I have tried multiple times to contact them emails and calls....

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Shutterfly and Printerpix Products and Services

Most reviewed product and services
  • Shutterfly Shipping Service (74 reviews)
  • Shutterfly Website (59 reviews)
  • Shutterfly Customer Care (29 reviews)
  • Printerpix Printing Service (25 reviews)
  • Printerpix Shipping Service (21 reviews)
  • Printerpix Customer Care (18 reviews)