Printerpix vs Shutterfly: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Printerpix and Shutterfly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Printerpix

1.3

Shutterfly

2.0

Printerpix

Shutterfly

Printerpix and Shutterfly Overview

Total reviews

132

378

Company responses

Issues resolved

Shutterfly was first mentioned on PissedConsumer on Sep 28, 2008 and since then this brand received 378 reviews. It is 246 reviews more than Printerpix received since Feb 3, 2015.

Printerpix and Shutterfly Consumer Ratings

Rank

31 out of 253 in Printing category

16 out of 253 in Printing category

Customer service

21 in category

13 in category

Turnaround Time

14 in category

6 in category

Website

25 in category

20 in category

According to consumer ratings and reviews, Shutterfly ranks 15 points higher in the Printing category than Printerpix. People gave Printerpix 1.1 stars for Customer service criterion in Printing category and it is 18 points higher than the worst rated brand in this category. At the same time, Shutterfly was rated 1.4 stars for Customer service criterion in this category and it is 26 points higher than the worst rated brand in this category. If we look at Turnaround Time criterion, than we see that Shutterfly has a higher rating than Printerpix. Regarding Website criterion, consumers gave Printerpix 1.4 stars and it is 62% worse than other in category. Shutterfly however was rated 1.9 stars and it is 49% worse than other in category.

Printerpix and Shutterfly Rating Details

Customer service

1.1 (91 reviews)

1.4 (159 reviews)

Reviewer's quote

...Contacted customer service and had hard time understanding agent. He looked my order and said was done wrong. Had me select new card but wouldn't let me use one previously selected...

Thelda

...I called customer service just to speak with a young lady who was both rude and insensitive. After twenty minutes of aggravation I had to had up. Keep the money and the bogus trouble ticket...

Moniek C

Turnaround Time

1.2 (80 reviews)

2.2 (120 reviews)

Reviewer's quote

Groupon voucher for Christmas cards didn't work. Online Chat person couldn't fix it, but said it would be fixed within 24 hours. It wasn't. I called 48 hours later, and talked to someone on the phone and he couldn't fix it either. Said it would work within 24 hours. It didn't. Called back 48 hours...

Kayla C

I just wanted to speak to someone on the design team for a quick consultation, but apparently that doesn't exist? They wouldn't even quote me a lead time for production/turnaround. Shutterfly, you need to fix this. In a customer-oriented business world, this will surely be your downfall if not...

Mazie

Website

1.4 (78 reviews)

1.9 (149 reviews)

Reviewer's quote

Contacted the service again and was told the same thing so I followed the complaint procedures they have on their website - sent the email as it said to do and it has now been 30 days without any communication from them. They NEVER responded to my complaint even through me calling repeatedly and...

Franceska

Website is TERRIBLE. So non-intuititve. They need to learn from Google or Amazon..

PissedConsumer1709733

Printerpix and Shutterfly Pros and Cons

Pros

Price
Price was good
Website software --- when it worked

Convenience of photo organization
Photobooks
Photo print quality

Cons

Poor quality and slow
No answer during business hours
Unwilling to assure timely delivery

Customer service
Unresponsive customer service
Ease of site use

Printerpix and Shutterfly Most Positive Reviews

Top rated reviews

I ordered 2 mink touch blankets as Christmas gifts before I read all of the horrible reviews from this company. I...

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

Printerpix and Shutterfly Most Critical Reviews

Lowest rated reviews

Ordered calenders as a part of a Groupon deal. They were late (ok it was Xmas time I get it.) Ordered prints with the...

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

Printerpix and Shutterfly Latest Reviews

Recent published reviews

Slow service and delivery. Cost me £12.99 telephone call to be on hold for 23 minutes. Disgraceful

Read all 132 reviews

I have been a shutterfly customer for years. I have always been pleased with my orders. This week I received a package...

Read all 378 reviews

Printerpix and Shutterfly Products and Services

Most reviewed product and services

Printerpix Printing Service (19 reviews)
Printerpix Customer Care (15 reviews)
Printerpix Shipping Service (12 reviews)

Shutterfly Website (57 reviews)
Shutterfly Shipping Service (57 reviews)
Shutterfly Customer Care (24 reviews)

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