PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Printerpix and Shutterfly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Printerpix
Shutterfly

Printerpix and Shutterfly Overview

Total reviews 216 476
Company responses 0 0
Issues resolved 0 3

Printerpix and Shutterfly Consumer Ratings

Rank
40 out of 194 in Printing category
20 out of 194 in Printing category
Customer service
31 in category
14 in category
Turnaround Time
26 in category
12 in category
Website
36 in category
21 in category
Product or Service Quality
31 in category
13 in category

Printerpix and Shutterfly Rating Details

Customer service
1 (141 reviews)
1.6 (199 reviews)
Reviewer's quote

...Way too many calls to customer service. Still waiting for replacement product. I have asked for calls from production, accounting and corporate office and have received none...

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I loved the picture but the letters are a different design and to me it looks miss spelled but customer service said wait's right so there for I just gave it to me sister since no worries it didn't matter to customer service that I wasn't satisfied. Thanks SHUTTERFLY!!!..

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Turnaround Time
1.2 (124 reviews)
2.3 (164 reviews)
Reviewer's quote

...I have wasted so much time on this issue I am ready to write a review of what I think about Printerpix and it won’t be complimentary. Disgusted Louise McMaster..

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... from me, this was on November 21st 2020, it is now the 28th and it still shows the same tracking I spoke to someone in chat who said it was past the delivery time so she would reorder for me, I told her no I wasn't waiting for something that took me forever to make just to chance it getting lost again, just refund my shipping, I had a promo for my calendar now I've lost the promo, I asked for an email an...

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Website
1.5 (120 reviews)
2.1 (191 reviews)
Reviewer's quote

bought a Groupon which led me to website which was EXTREMELY hard to navigate and download images to create a photo album. received the 3 albums purchased and on 4 or more pages photos were not set right and images were cut off and couldn't see people's faces. it was embarrassing to give as gifts...

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...coupon said 50% off of photos and website says 50% off gifts. but nothing works. they find a way to exclude...

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Product or Service Quality
1.3 (118 reviews)
2.2 (179 reviews)
Reviewer's quote

Poor customer relatiom service! The staffs cut the phone and you and are ever so rude. Mistakenly place the same order twice and they refuse to make a refund. Plus the order takes for ever to be ready..

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...Customer service representative could not help so forwarded the need to someone else, asked me to stay on, and then ended the chat...

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Printerpix and Shutterfly Pros and Cons

Pros
  • Price was good
  • Price
  • Website software --- when it worked
  • Photo print quality
  • Convenience of photo organization
  • Ease of use
Cons
  • Horrible customer service
  • Lack of customer service responsiveness
  • No customer service terrible website
  • Customer service
  • Unresponsive customer service
  • Ease of site use

Printerpix and Shutterfly Most Positive Reviews

Top rated reviews
5

I ordered 2 mink touch blankets as Christmas gifts before I read all of the horrible reviews from this company. I...

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5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book...

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4

I have been trying to check the status of my order and no one will respond back to my email. Very horrible business...

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5

I recently ordered a calendar from Shutterfly. I input new billing and shipping information but they shipped to the...

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Printerpix and Shutterfly Most Critical Reviews

Lowest rated reviews
1

Ordered calenders as a part of a Groupon deal. They were late (ok it was Xmas time I get it.) Ordered prints with the...

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1

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS...

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1

I had to wait almost 3 months to get my product, including several emails and phone calls (that took over 60 minutes on...

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1

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book,...

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Printerpix and Shutterfly Latest Reviews

Recent published reviews
No votes

I ordered a blanket on 11/11/20 it came out of my bank account immediately 57.99 but when I go to track my order online...

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No votes

Trying to buy a photo book that is suppose to be $19.99 but my total is $35.07

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1

Ive tried email, chat and calling toll free number no luck. All I want to do is complete my order . Address bar not...

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1

I placed an order, I've been tracking it, then suddenly tracking stops at a facility 2 hours from me, this was on...

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Printerpix and Shutterfly Products and Services

Most reviewed product and services
  • Printerpix Printing Service (28 reviews)
  • Printerpix Shipping Service (22 reviews)
  • Printerpix Blanket Printing Service (14 reviews)
  • Shutterfly Shipping Service (75 reviews)
  • Shutterfly Photo Book (18 reviews)
  • Shutterfly Coupon (14 reviews)