PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Princess Cruises and Viking Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viking Cruises

Viking Cruises

Has Verified Representatives
3.5
Princess Cruises
Viking Cruises

Princess Cruises and Viking Cruises Overview

Total reviews
113
150
Company responses
0
108
Issues resolved
1
8

Princess Cruises and Viking Cruises Consumer Ratings

Rank
12 out of 166 in Cruises and Ships category
4 out of 166 in Cruises and Ships category
Customer service
13 in category
16 in category
Product or Service Quality
11 in category
8 in category
Exchange, Refund and Cancellation Policy
16 in category
15 in category
Quality of Food
11 in category
3 in category

Princess Cruises and Viking Cruises Rating Details

Customer service
1.9 (52 reviews)
1.7 (75 reviews)
Reviewer's quote

...Extremely poor customer service and lack of care for people having issues..

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Have tried to get my agent, customer service and supervisors to match, but will not change. Could cancel and book, but that would probably cost me more money. Bad customer service, hoping the current world conditions will cause the cruise the cancel, get all my money back and never book with Viking...

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Product or Service Quality
2.3 (43 reviews)
2.5 (62 reviews)
Reviewer's quote

The Customer Service Representative JULIE whom I guess works directly under Jan Swartz was rude and basically told me too bad so sad there is nothing anyone is going to do for you. She told me there wasn't anyone above her I could talk to that she was it and the decision had been made that we had...

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...This is awful service for a "valued" client as they keep telling us we are...

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Exchange, Refund and Cancellation Policy
1.6 (43 reviews)
1.6 (60 reviews)
Reviewer's quote

...Was told full refund 7-10 business days, which was also on their website. Called after 10 days, was told would be 30 days. Called after 30 days was told it would be 60 days...

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Had to make a last minute cancellation due to need to attend to cancer treatments. Timing was on the brink , i. e...

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Quality of Food
2.8 (39 reviews)
3.5 (59 reviews)
Reviewer's quote

...We've also seen a degradation in both the quality of food and service on Princess ships. Where you once received quality beef and Maine lobsters in the regular dining rooms, you now have to pay separately . I expressed my concerns and the issues I have been dealing with in an email to Ms...

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We have enjoyed many cruises with other cruise lines and the experience aboard the Egil has been truly the worst in terms of the quality of food and facilities. We do understand that the tiny portions served reflect European standards. Most of the staff on board were good, but surely not every one...

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Princess Cruises and Viking Cruises Pros and Cons

Pros
  • Cruise and ship
  • Actual cruise and ship
  • We felt that we were valued cutsomers
  • Staff
  • Food
  • Staff on the ship
Cons
  • Unsanitary conditions
  • Lack of care
  • Disregarded and changed their refund policy
  • Treatment of customer
  • Customer service
  • Worst customer service

Princess Cruises and Viking Cruises Most Positive Reviews

Top rated reviews
5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

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5

I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...

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5

Really enjoy the new ship for us on the Royal Princess. The problem is that the dance floor at the atrium is not even. T...

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5

I could not be happier with Viking; the staff was awesome; Barbara Cruz, JoAna Guimaracs, and Leonie Hendry plus all...

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Princess Cruises and Viking Cruises Most Critical Reviews

Lowest rated reviews
1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

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1

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...

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1

I booked a Cruise on the Dawn Princess to leave on the 20th April but unfortunately I had to cancel due to ill health....

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1

I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...

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Princess Cruises and Viking Cruises Latest Reviews

Recent published reviews
No votes

refund amount less than paid amount

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3

Had to make a last minute cancellation due to need to attend to cancer treatments. Timing was on the brink , i.e. a day...

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No votes

We would Like to work there how to contacted?

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No votes

After much hard work my travel agent, Emilia Timpo, Timpo Travel, was able to resolve the issue satisfactorily.

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Princess Cruises and Viking Cruises Products and Services

Most reviewed product and services
  • Princess Cruises Cruise (27 reviews)
  • Princess Cruises Customer Care (14 reviews)
  • Princess Cruises Cruise Booking (12 reviews)
  • Viking Cruises Cruise (52 reviews)
  • Viking Cruises Customer Care (20 reviews)
  • Viking Cruises Cruise Booking (12 reviews)