PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Royal Caribbean and Princess Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Royal Caribbean
Princess Cruises

Royal Caribbean and Princess Cruises Overview

Total reviews 336 113
Company responses 0 0
Issues resolved 5 1

Royal Caribbean and Princess Cruises Consumer Ratings

Rank
20 out of 168 in Cruises and Ships category
14 out of 168 in Cruises and Ships category
Customer service
19 in category
13 in category
Website
19 in category
10 in category
Exchange, Refund and Cancellation Policy
14 in category
17 in category
Price Affordability
19 in category
12 in category

Royal Caribbean and Princess Cruises Rating Details

Customer service
1.6 (138 reviews)
1.8 (53 reviews)
Reviewer's quote

...Customer service should all be retrained and empowered..

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...This experience has really opened our eyes on dealing with a company that truly doesn't care about customer service. This is our last cruise with Princess..

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Website
2.4 (123 reviews)
3 (39 reviews)
Reviewer's quote

Nonetheless, on the RCL website, there was an advisory that persons with certain health conditions would not be allowed to sail on all future cruises until further notice. To be clear, our cruise sailing had not yet been canceled. However, RCL verified on the phone that I would be turned away at...

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...Was told full refund 7-10 business days, which was also on their website. Called after 10 days, was told would be 30 days. Called after 30 days was told it would be 60 days...

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Exchange, Refund and Cancellation Policy
1.7 (117 reviews)
1.6 (44 reviews)
Reviewer's quote

...They won't give a cruise credit or refund the difference in price. This is completely unacceptable and everyone should know about their policies..

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We were advised that our May cruise being cancelled so lodged refund forms on 28/04/20 Several emails and wasted time by phone No Response from Princes They had had our money since 01/20 When we this money be refunded as this is appalling service..

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Price Affordability
2.4 (115 reviews)
2.9 (37 reviews)
Reviewer's quote

...as told since the cruise was so expensive to keep checking if the rates go down and if they do before the cruise date I would be accommodated with the reduced price. The cruise has went way down from what I paid and now told after paid in full I cant get the reduced price. How is that even right? Everyone is expected ...

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My wife and I booked an 11-day Cruise Tour last year to Alaska on Princess Cruise Lines. Since cruises were cancelled we opted for their refund rather than re-book.We were told in early April we would have our refund ($7,617.40) within 60 days. It is now greater than 90 days since our refund...

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Royal Caribbean and Princess Cruises Pros and Cons

Pros
  • Ship
  • Dinning room waiters and room attendants
  • Waiter
  • Cruise and ship
  • We felt that we were valued cutsomers
  • Restaurants - specialty sabatinis
Cons
  • Customer service
  • Customer service relations department and policies
  • Casino
  • Unsanitary conditions
  • Lack of care
  • Disregarded and changed their refund policy

Royal Caribbean and Princess Cruises Most Positive Reviews

Top rated reviews
5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

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5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

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5

Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...

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5

Really enjoy the new ship for us on the Royal Princess. The problem is that the dance floor at the atrium is not even. T...

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Royal Caribbean and Princess Cruises Most Critical Reviews

Lowest rated reviews
1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

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1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

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1

ROYAL CARRIBBEAN IS A PREDATORY AND CRIMINAL COMPANY.
DEMAND YOUR MONEY BACK OR SUE THESE CROOKS
=======================...

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1

I booked a Cruise on the Dawn Princess to leave on the 20th April but unfortunately I had to cancel due to ill health....

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Royal Caribbean and Princess Cruises Latest Reviews

Recent published reviews
1

Dear President Bayley Karma has come to get even with you I wrote to your customer service what a *** cruise line you...

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3

We were delayed disembarking in March 2020 due to COVID concerns on the Princess Regal. My husband, who is totally...

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1

Royal Caribbean charged me full price for an excursion that was on sale. They won't give a cruise credit or refund the...

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No votes

We are a group of 7 persons. 4 of us are older adults (Elderly), and 3 grandchildren
Names:
DIANA LUQUE - 75 years old
YOLA...

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Royal Caribbean and Princess Cruises Products and Services

Most reviewed product and services
  • Royal Caribbean Cruise (100 reviews)
  • Royal Caribbean Cruise Booking (36 reviews)
  • Royal Caribbean Enchantment Of The Seas Cruise (3 reviews)
  • Princess Cruises Cruise (27 reviews)
  • Princess Cruises Cruise Booking (13 reviews)
  • Princess Cruises Hawaii Cruise (4 reviews)