PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Royal Caribbean and Princess Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Royal Caribbean
Princess Cruises

Royal Caribbean and Princess Cruises Overview

Total reviews
304
84
Company responses
0
0
Issues resolved
5
1

Royal Caribbean was first mentioned on PissedConsumer on Jun 4, 2008 and since then this brand received 304 reviews. It is 220 reviews more than Princess Cruises received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Royal Caribbean customer support team than with Princess Cruises customer service.

Royal Caribbean and Princess Cruises Consumer Ratings

Rank
13 out of 197 in Cruises and Ships category
8 out of 197 in Cruises and Ships category
Customer service
16 in category
10 in category
Staff
11 in category
12 in category
Price Affordability
13 in category
8 in category

According to consumer ratings and reviews, Princess Cruises ranks 5 points higher in the Cruises and Ships category than Royal Caribbean. People gave Royal Caribbean 1.6 stars for Customer service criterion in Cruises and Ships category and it is 21 points higher than the worst rated brand in this category. At the same time, Princess Cruises was rated 2 stars for Customer service criterion in this category and it is 27 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Princess Cruises has a higher rating than Princess Cruises. Regarding Price Affordability criterion, consumers gave Royal Caribbean 2.4 stars and it is 65% greater than other in category. Princess Cruises however was rated 2.9 stars and it is 78% greater than other in category.

Royal Caribbean and Princess Cruises Rating Details

Customer service
1.6 (127 reviews)
2 (40 reviews)
Reviewer's quote

...Reason of review: Poor customer service. Monetary Loss: $1500. Preferred solution: Full refund...

julia k

...-The over all customer service was not even close to the exceptional customer service of Royal Caribbean. We seemed to be a bother to the staff about 80% of the time. Also, they seemed to be extremely short staffed...

PissedConsumer1404843
Staff
2.6 (118 reviews)
2.6 (35 reviews)
Reviewer's quote

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...

john

About the forth day i did spend more time out of my room and there were staff out off there uniform taking photos of me . Its Taken me about eight weeks to feel better and after complaining have not herd anything from them . In the time after i slipped two days after was my 30th wedding anniversary...

ann m
Price Affordability
2.4 (108 reviews)
2.9 (31 reviews)
Reviewer's quote

...found my transatlantic was 50% of what I had booked for, I spoke to Royals reservations and they told me take it they would not transfer the booking at the price and I then looked at my Venice to Venice and I was able to get the same cruise but in a suite for the same fee. I brought this to the attention of the Diamond Lounge Concierge while on my latest cruise Miami to Miami Dec 2 '18 who introduced me to the NEXT CRUISE Mgr. who reiterated what the reservation...

Allan H

I called to order a gift card for someone traveling with me on the 2020 WC. I talked to a woman named Rosalind. Not only did she take care of the gift card, but she noticed an "unhandled " credit issue on my ship account. I had changed my room from an oceanview to an inside room, but no one had...

Nancy M

Royal Caribbean and Princess Cruises Pros and Cons

Pros
  • Ship
  • Waiter
  • Restaurants
  • Restaurants - specialty sabatinis
  • Leaving the ship to come home
  • Cruise and ship
Cons
  • Customer service
  • Customer service relations department and policies
  • Casino
  • Unsanitary conditions
  • Unclean environment
  • Tour and waiting in line to get into the dinning room

Royal Caribbean and Princess Cruises Most Positive Reviews

Top rated reviews
5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

Royal Caribbean and Princess Cruises Most Critical Reviews

Lowest rated reviews
1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

Royal Caribbean and Princess Cruises Latest Reviews

Recent published reviews
1

Two nights before our cruise on December 7th 2019, we had our rental car broken into in our hotel parking lot in Miami....

Read all 304 reviews

My family and friends was on the Sapphire Cruise Ship, leaving from Singapore China Dec 18:2019, My daughter was...

Read all 84 reviews

Royal Caribbean and Princess Cruises Products and Services

Most reviewed product and services
  • Royal Caribbean Cruise (92 reviews)
  • Royal Caribbean Customer Care (56 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)
  • Princess Cruises Cruise (22 reviews)
  • Princess Cruises Cruise Booking (10 reviews)
  • Princess Cruises Customer Care (10 reviews)