PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Princess Cruises and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Princess Cruises
Royal Caribbean

Princess Cruises and Royal Caribbean Overview

Total reviews
82
300
Company responses
0
0
Issues resolved
1
4

Royal Caribbean was first mentioned on PissedConsumer on Jun 4, 2008 and since then this brand received 300 reviews. It is 218 reviews more than Princess Cruises received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Princess Cruises customer support team and Royal Caribbean customer service.

Princess Cruises and Royal Caribbean Consumer Ratings

Rank
9 out of 227 in Cruises and Ships category
13 out of 227 in Cruises and Ships category
Customer service
8 in category
16 in category
Staff
13 in category
12 in category
Facilities and Services
7 in category
11 in category

According to consumer ratings and reviews, Princess Cruises ranks 4 points higher in the Cruises and Ships category than Royal Caribbean. People gave Princess Cruises 2 stars for Customer service criterion in Cruises and Ships category and it is 29 points higher than the worst rated brand in this category. At the same time, Royal Caribbean was rated 1.6 stars for Customer service criterion in this category and it is 21 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Royal Caribbean has a higher rating than Princess Cruises. Regarding Facilities and Services criterion, consumers gave Princess Cruises 2.8 stars and it is 81% greater than other in category. Royal Caribbean however was rated 2.4 stars and it is 70% greater than other in category.

Princess Cruises and Royal Caribbean Rating Details

Customer service
2 (39 reviews)
1.6 (126 reviews)
Reviewer's quote

I called to order a gift card for someone traveling with me on the 2020 WC. I talked to a woman named Rosalind. Not only did she take care of the gift card, but she noticed an "unhandled " credit issue on my ship account. I had changed my room from an oceanview to an inside room, but no one had...

Nancy M

I'm Platinum status having taken 7 cruises with Royal. We have enjoyed our past cruises until this last one. The cruise was cut short on due to DORIAN and went for only 2 days. The night before sailing we learned that we would not go CoCo Cay. As a result, when we boarded the ship I requested the...

Louis A
Staff
2.6 (35 reviews)
2.7 (117 reviews)
Reviewer's quote

About the forth day i did spend more time out of my room and there were staff out off there uniform taking photos of me . Its Taken me about eight weeks to feel better and after complaining have not herd anything from them . In the time after i slipped two days after was my 30th wedding anniversary...

ann m

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...

john
Facilities and Services
2.8 (33 reviews)
2.4 (95 reviews)
Reviewer's quote

Re cruise 9c2wxd Star Princess Dec 2015 -30-day cruise on Star Princess around South America I recently received a letter of collection from Caine and *** on behalf of Princess Cruises in the amount of $191.18. At the end of the cruise, I paid our bill of $546.22 in full by a Visa credit card. I...

Iyanna

...Royal Caribbean Cons: Rip off culture of company, Pricing resolutions, Facilities. TERRIBLE CUSTOMER SERVICE..

julia k

Princess Cruises and Royal Caribbean Pros and Cons

Pros
  • Restaurants - specialty sabatinis
  • Leaving the ship to come home
  • Cruise and ship
  • Ship
  • Waiter
  • Restaurants
Cons
  • Unsanitary conditions
  • Unclean environment
  • Tour and waiting in line to get into the dinning room
  • Customer service
  • Customer service relations department and policies
  • Casino

Princess Cruises and Royal Caribbean Most Positive Reviews

Top rated reviews
5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

Princess Cruises and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

Princess Cruises and Royal Caribbean Latest Reviews

Recent published reviews
2.3

Three days before my Princess Cruise I received a call from someone at Princess offering my friends and I a 2 bedroom...

Read all 82 reviews
1.6

Me an my gf planned a quick getaway for 5 days. After so we fell ill an drugged in costa maya an Cozumel Mexico after...

Read all 300 reviews

Princess Cruises and Royal Caribbean Products and Services

Most reviewed product and services
  • Princess Cruises Cruise (22 reviews)
  • Princess Cruises Customer Care (11 reviews)
  • Princess Cruises Cruise Booking (10 reviews)
  • Royal Caribbean Cruise (93 reviews)
  • Royal Caribbean Customer Care (55 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)