PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Princess Cruises and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Princess Cruises
Royal Caribbean

Princess Cruises and Royal Caribbean Overview

Total reviews 114 337
Company responses 0 0
Issues resolved 1 5

Princess Cruises and Royal Caribbean Consumer Ratings

Rank
14 out of 156 in Cruises and Ships category
20 out of 156 in Cruises and Ships category
Customer service
13 in category
19 in category
Exchange, Refund and Cancellation Policy
17 in category
15 in category
Product or Service Quality
12 in category
13 in category
Additional Fees
10 in category
15 in category

Princess Cruises and Royal Caribbean Rating Details

Customer service
1.8 (53 reviews)
1.6 (139 reviews)
Reviewer's quote

...This experience has really opened our eyes on dealing with a company that truly doesn't care about customer service. This is our last cruise with Princess..

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Because they dont know anything about customer service, they dont seem to care about customer service and I know damn good and well that they dont give a crap about their employees! ROYAL CARIBBEAN SUCKS! PS-because My husband has changed bank accounts, theyre not going to return our money for 45...

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Exchange, Refund and Cancellation Policy
1.6 (44 reviews)
1.7 (118 reviews)
Reviewer's quote

...Was told full refund 7-10 business days, which was also on their website. Called after 10 days, was told would be 30 days. Called after 30 days was told it would be 60 days...

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...They won't give a cruise credit or refund the difference in price. This is completely unacceptable and everyone should know about their policies..

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Product or Service Quality
2.2 (43 reviews)
2.1 (115 reviews)
Reviewer's quote

...Extremely poor customer service and lack of care for people having issues..

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...Customer service should all be retrained and empowered..

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Additional Fees
2.1 (39 reviews)
1.9 (113 reviews)
Reviewer's quote

...credit toward this trip, but there was still $12,599 remaining out of the original expenditure as the credit only covered basic room charges, so I also paid additional fees to take that trip. Last month, I decided to use the remaining $12,599 to take my grandchildren on a cruise, but when I went to book, Princess told me that only $1000 of that remaining money...

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...I got a statement that I didn't order any additional packages or excursions, but not a single word about my refund. They'll gladly take your money, take your payments, but don't provide an accounting statement on-line. To get knowledge of where your at in payments, you have to call them...

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Princess Cruises and Royal Caribbean Pros and Cons

Pros
  • Cruise and ship
  • We felt that we were valued cutsomers
  • Restaurants - specialty sabatinis
  • Ship
  • Dinning room waiters and room attendants
  • Waiter
Cons
  • Unsanitary conditions
  • Lack of care
  • Disregarded and changed their refund policy
  • Customer service
  • Customer service relations department and policies
  • Casino

Princess Cruises and Royal Caribbean Most Positive Reviews

Top rated reviews
5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

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5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

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5

Really enjoy the new ship for us on the Royal Princess. The problem is that the dance floor at the atrium is not even. T...

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5

Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...

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Princess Cruises and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

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1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

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1

I booked a Cruise on the Dawn Princess to leave on the 20th April but unfortunately I had to cancel due to ill health....

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1

ROYAL CARRIBBEAN IS A PREDATORY AND CRIMINAL COMPANY.
DEMAND YOUR MONEY BACK OR SUE THESE CROOKS
=======================...

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Princess Cruises and Royal Caribbean Latest Reviews

Recent published reviews
No votes

I has paid for three persons ( my nephews) on my credit card. We canceled the cruise so.... when will my monies be...

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1.5

So we booked a transatlantic cruise for April 16, 2020. They stopped cruising April 1, due to covid. Ok. We chose to tak...

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3

We were delayed disembarking in March 2020 due to COVID concerns on the Princess Regal. My husband, who is totally...

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1

Dear President Bayley Karma has come to get even with you I wrote to your customer service what a *** cruise line you...

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Princess Cruises and Royal Caribbean Products and Services

Most reviewed product and services
  • Princess Cruises Cruise (27 reviews)
  • Princess Cruises Cruise Booking (13 reviews)
  • Princess Cruises Hawaii Cruise (4 reviews)
  • Royal Caribbean Cruise (101 reviews)
  • Royal Caribbean Cruise Booking (36 reviews)
  • Royal Caribbean Enchantment Of The Seas Cruise (3 reviews)