PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Princess Cruises and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Princess Cruises
Royal Caribbean

Princess Cruises and Royal Caribbean Overview

Total reviews
84
304
Company responses
0
0
Issues resolved
1
5

Royal Caribbean was first mentioned on PissedConsumer on Jun 4, 2008 and since then this brand received 304 reviews. It is 220 reviews more than Princess Cruises received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Royal Caribbean customer support team than with Princess Cruises customer service.

Princess Cruises and Royal Caribbean Consumer Ratings

Rank
8 out of 197 in Cruises and Ships category
13 out of 197 in Cruises and Ships category
Customer service
10 in category
16 in category
Staff
12 in category
11 in category
Additional Fees
6 in category
12 in category

According to consumer ratings and reviews, Princess Cruises ranks 5 points higher in the Cruises and Ships category than Royal Caribbean. People gave Princess Cruises 2 stars for Customer service criterion in Cruises and Ships category and it is 27 points higher than the worst rated brand in this category. At the same time, Royal Caribbean was rated 1.6 stars for Customer service criterion in this category and it is 21 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Royal Caribbean has a higher rating than Royal Caribbean. Regarding Additional Fees criterion, consumers gave Princess Cruises 2.1 stars and it is 84% greater than other in category. Royal Caribbean however was rated 1.9 stars and it is 68% greater than other in category.

Princess Cruises and Royal Caribbean Rating Details

Customer service
2 (40 reviews)
1.6 (127 reviews)
Reviewer's quote

...-The over all customer service was not even close to the exceptional customer service of Royal Caribbean. We seemed to be a bother to the staff about 80% of the time. Also, they seemed to be extremely short staffed...

PissedConsumer1404843

...Reason of review: Poor customer service. Monetary Loss: $1500. Preferred solution: Full refund...

julia k
Staff
2.6 (35 reviews)
2.6 (118 reviews)
Reviewer's quote

About the forth day i did spend more time out of my room and there were staff out off there uniform taking photos of me . Its Taken me about eight weeks to feel better and after complaining have not herd anything from them . In the time after i slipped two days after was my 30th wedding anniversary...

ann m

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...

john
Additional Fees
2.1 (33 reviews)
1.9 (104 reviews)
Reviewer's quote

...credit toward this trip, but there was still $12,599 remaining out of the original expenditure as the credit only covered basic room charges, so I also paid additional fees to take that trip. Last month, I decided to use the remaining $12,599 to take my grandchildren on a cruise, but when I went to book, Princess told me that only $1000 of that remaining money...

Zanya

...Because of this hold my account started to overdraft and accrued fees of $108. The cruise line told me once the hold was reversed that the fees would also be reversed. I Was still onboard at this point, so there wasn’t much I could do other than trust that this was true...

Jodi

Princess Cruises and Royal Caribbean Pros and Cons

Pros
  • Restaurants - specialty sabatinis
  • Leaving the ship to come home
  • Cruise and ship
  • Ship
  • Waiter
  • Restaurants
Cons
  • Unsanitary conditions
  • Unclean environment
  • Tour and waiting in line to get into the dinning room
  • Customer service
  • Customer service relations department and policies
  • Casino

Princess Cruises and Royal Caribbean Most Positive Reviews

Top rated reviews
5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

Princess Cruises and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

Princess Cruises and Royal Caribbean Latest Reviews

Recent published reviews

My family and friends was on the Sapphire Cruise Ship, leaving from Singapore China Dec 18:2019, My daughter was...

Read all 84 reviews
1

Two nights before our cruise on December 7th 2019, we had our rental car broken into in our hotel parking lot in Miami....

Read all 304 reviews

Princess Cruises and Royal Caribbean Products and Services

Most reviewed product and services
  • Princess Cruises Cruise (22 reviews)
  • Princess Cruises Cruise Booking (10 reviews)
  • Princess Cruises Customer Care (10 reviews)
  • Royal Caribbean Cruise (92 reviews)
  • Royal Caribbean Customer Care (56 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)