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Princess Cruises

Cruises and Ships
  • 0 ISSUES RESOLVED
  • 36 TOTAL REVIEWS
  • $30.7K CLAIMED LOSSES
  • $2K AVERAGE LOSS
2.5
Customer service
Exchange, Refund and Cancellation Policy
Number of Destinations
Website
Staff
  • Actual cruise and ship 1
  • Restaurants - specialty sabatinis 1
  • Steak house restaurant s 1

Customers don't like

  • Customer service representative3
  • Customer service department2
  • Customer service reps2
  • Not seeing the glacier as advertised1
  • Overcharging consumer1
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  • 0 ISSUES RESOLVED
  • 75 TOTAL REVIEWS
  • $95.6K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Number of Destinations
Website
Staff
  • Cruise 1
  • Good 1
  • I liked the product and sales approach 1
  • Price 1
  • Very friendly sales representatives 1

Customers don't like

  • Overall misrepresentation of the cruise package5
  • Most resorts listed for use with certificate were off season3
  • Most resorts listed for use with certificate got poor reviews2
  • Very limited choices of resorts for use with certificate2
  • Staff not reachable after purchased2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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