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Princess Cruises

Cruises and Ships
  • 1 ISSUES RESOLVED
  • 39 TOTAL REVIEWS
  • $30.7K CLAIMED LOSSES
  • $2K AVERAGE LOSS
2.6
Customer service
Number of Destinations
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Actual cruise and ship 1
  • Cruise and ship 1
  • Food 1
  • Restaurants - specialty sabatinis 1
  • Steak house restaurant s 1

Customers don't like

  • Customer service reps1
  • Dirty fridge1
  • Filthy room1
  • Overcharging consumer1
  • Service animals on our floor1
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  • 0 ISSUES RESOLVED
  • 81 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $2.9K AVERAGE LOSS
1.6
Customer service
Number of Destinations
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Cruise 2
  • I liked the product and sales approach 1
  • Very friendly sales representatives 1
  • Price 1

Customers don't like

  • Deception in package4
  • Most resorts listed for use with certificate were off season2
  • Overall misrepresentation of the cruise package2
  • Staff not reachable after purchased2
  • Very limited choices of resorts for use with certificate1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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